Therabody customer service phone number — expert guide

Where to locate the official phone number and contact points

Therabody publishes its primary customer service and support contact information on its official website (therabody.com). The fastest way to confirm the current, region-specific phone number is to visit the Help/Contact section at https://www.therabody.com/pages/contact-us or the Support Center at https://support.therabody.com, which lists real-time options for phone, chat and email. Because large consumer brands update regional lines and hours seasonally, I recommend verifying the number on those pages immediately before calling.

In addition to the phone line, Therabody typically offers live chat (business hours), an online support portal for ticketed issues, and an email contact. Many customers find the combination of the support portal plus live chat resolves straightforward warranty, shipping and setup questions in under 24–48 hours, while phone is best for troubleshooting hardware behavior or arranging returns that require immediate RMA numbers.

When you should call versus using other channels

Call the customer service phone when you need synchronous help: device not powering on, persistent Bluetooth pairing failures, immediate replacement requests for DOA items, or to dispute a charge. For policy, order history, or lower-urgency warranty inquiries, the support portal or email is appropriate and often faster for documentation because you receive a written ticket and tracking number.

Typical scenarios where phone contact is most effective include: confirming an RMA number to return a Theragun unit before a shipping deadline, arranging expedited shipping for an exchange, or escalating safety and firmware issues (for example, if a device is overheating or emits unusual noise). For software/firmware questions, have the device serial number and app version ready — that lets the agent match logs within a single call.

How to prepare before calling customer service

Preparation reduces hold time and shortens call duration. Collect the device serial number (usually on the device base or in the Therabody app under Settings), the purchase invoice (order number and date), the firmware/app version, and a concise timeline of the problem with timestamps or short video clips if possible. If you bought from a third-party retailer (Amazon, Best Buy, or a local store), have that receipt available; warranty coverage and return paths can differ between direct purchases and resellers.

Standard practical items to prepare include a clear statement of desired outcome (refund, replacement, repair, technician guidance), the shipping address if an exchange is needed, and any payment method information if you’re authorizing expedited shipping fees. Agents will often ask for these items at the outset to process RMAs or create replacement orders immediately.

Essential information to have ready before you call

• Device model and serial number (e.g., Theragun PRO — serial on base or in-app), purchase date and order number.
• Exact description of the issue with timestamps and steps already tried (restart, firmware update, factory reset).
• Proof of purchase (PDF or photo of receipt), retailer name if not purchased on therabody.com, and your shipping address and phone number for replacements.

What to expect during the call: policies, wait times and escalation

Industry-standard phone wait times vary by region and season. On average, expect a 5–20 minute hold during business hours; peak times (holiday sales, new product launches) can exceed 30 minutes. If hold exceeds published thresholds, request a callback or open a support ticket through the portal — that preserves your place in queue and creates a written record.

Therabody typically issues 1-year limited warranties on devices sold direct in many markets (terms vary by country). For warranty claims, the agent will verify purchase date, reproduce the issue with guided diagnostics, and either issue an RMA for repair/replacement or authorize return shipping. If an escalation is needed, ask for a reference number and the expected SLA for supervisor response (commonly 48–72 hours).

Returns, RMAs and repair logistics — practical steps

If the phone conversation results in an RMA, the representative should provide: (1) an RMA number, (2) return shipping label or instructions, (3) estimated repair or replacement timeline (often 7–21 business days depending on parts and location), and (4) any fees if the unit is outside warranty. Record the agent’s name and timestamp of the call; this information is essential if there is a dispute about response times or authorizations.

Shipping and handling timelines depend on region: domestic returns inside the United States typically move within 3–5 business days for label generation and 7–14 days for return-to-customer turnaround; international RMAs can take 3–6 weeks due to customs and logistics. For urgent athletic or clinical use, request expedited processing and confirm any out-of-pocket charges before agreeing to expedited courier services.

Typical RMA/return steps (concise)

• Contact support (phone/chat/ticket) → provide serial + proof of purchase → run guided diagnostics.
• If RMA approved → receive RMA number + shipping label → ship with tracking and keep receipt.
• Therabody receives → repair/replace → ship back and provide tracking; confirm final device firmware and functionality upon receipt.

Final practical tips and verification

Always verify the phone number and hours on therabody.com immediately prior to calling. Keep copies of all correspondence and shipment tracking for at least 60–90 days; many disputes are resolved by referencing the original RMA and shipment receipts. If you purchased through an authorized retailer, retain both retailer and Therabody correspondence — some claims must be initiated with the retailer first.

For highest success: call during non-peak hours (weekday mornings local time), have all documentation ready, and state clearly whether you want repair, replacement or refund. If phone wait times are long, use the support portal to open a ticket and request a callback — that way you gain a written record and maintain contact continuity with the support team.

Who is the owner of Therabody?

Jason Wersland
Jason Wersland, Therabody’s founder and chief wellness officer, invented the world’s first hand-held percussive massage therapy device, Theragun, as an alternative to surgery or pain medication to treat injuries sustained in a motorcycle accident.

What to do when Theragun stops working?

Try to contact Theragun customer service on their “Website” and ask for a replacement battery or a repair service.

What is the Therabody controversy?

Dr. Michael Wasilisin sues Therabody, alleging the company used his Theragun tip designs, breached their agreement, and denied him inventor credit and compensation, despite documented promises from founder Jason Wersland.

How long is the Therabody warranty?

Therabody warrants that Certified Refurbished products sold by Therabody will be free from defects in material and workmanship when used normally in accordance with Therabody’s published guidelines for a period of 1- Year from the delivery date of the product to the end-user purchaser.

Can you return Therabody products?

Should you need to return an item purchased from Therabody for any reason, you can do so within 30 days of the date you received the product. Therabody will pay for standard return shipping. Returned products must be returned in “like new” condition with all original packaging and accessories.

Is Therabody an American company?

Therabody is an American company based in Los Angeles, California. The products, however, are manufactured in various global facilities (more likely China).