Therabody customer service number — where to find it and how to use it effectively

Where to find the official Therabody customer service number

Therabody does not publish a single universal phone number that can be reliably quoted for all regions because phone support lines vary by country, by product line (Theragun, Wave, RecoveryAir) and by retailer (Therabody direct vs third-party sellers). The single authoritative source for the correct, current telephone number for your region is the company’s official support channels: the support page on therabody.com and the in-app support center inside the Therabody app. Use the URL https://www.therabody.com and click “Support” or “Contact” to reach region-specific phone lines, live chat and email forms.

Why this matters: phone numbers and hours change seasonally (holiday hours), and authorized repair centers or warranty processes are routed differently depending on whether you bought direct (therabody.com) or through a retailer (Amazon, Best Buy, Dick’s). For an immediate, accurate phone number, open therabody.com/support from the country where the device was purchased; the site will list the correct toll-free or local number, and the hours of operation for that line.

Phone support vs. other support channels

Phone is best for urgent, account- or safety-related issues (battery overheating, device not powering on, recall information). Typical response: live phone agents can often triage the problem during the first call and provide an RMA (return merchandise authorization) number if a warranty replacement or repair is needed. Expect live-call resolution for straightforward hardware failures in 15–30 minutes when you have your order information and serial number ready.

Non-phone channels are complementary: email or support tickets are appropriate for non-urgent cases and for documentation (images, videos, proof of purchase). Live chat—available on therabody.com during business hours—often combines the speed of phone with the convenience of sending attachments. Typical email ticket resolution times for consumer electronics companies range from 24 to 72 hours; treat emails as asynchronous but track the ticket number and timestamps for warranty claims.

What to prepare before you call

Having detailed information increases the chance of a same-day resolution. Prepare the following before you dial the phone number shown on the Therabody support page:

• Exact product model and SKU (examples: Theragun Mini, Theragun Prime, Theragun Elite, Theragun Pro, Wave Solo). Locate the serial number on the device or inside the original packaging.
• Proof of purchase: order number, receipt, credit card statement or retailer invoice; know the purchase date (warranty eligibility typically depends on purchase date).
• Firmware/app version if the device is connected to the Therabody app (open the app > Settings > Device Info). Note any error codes or LED behavior and record the troubleshooting steps you’ve already tried (restart, full charge, firmware update).

Communicating these details up front shortens hold times and prevents repetitive troubleshooting. If you plan to request a warranty repair or replacement, be ready to upload photos or a short diagnostic video to the support ticket or to the agent during the call.

Warranty, repairs, typical costs and timelines

Most consumer percussive devices carry a standard limited warranty; for many brands this is 12 months from the date of purchase for defects in materials and workmanship. For Therabody devices specifically, consult your product documentation and the support page for the exact warranty duration tied to your model and region. Extended warranty or accidental-damage coverage may be available at time of purchase through third-party retailers or credit-card protection plans.

Typical out-of-warranty repair costs for small handheld devices include parts and labor ranging from $25 to $150 depending on whether the issue is a simple accessory replacement (chargers, attachments) or an internal motor/battery replacement. Replacement devices: retail pricing (MSRP ranges) for the Therabody product family in recent years has generally been: Mini $179–199, Prime $199–249, Elite $249–349, Pro $499–599. Exact replacement pricing will be confirmed by the support agent and may vary with promotions, bundles and refurbished inventory.

International support and buying through retailers

If you purchased through a regional retailer (Amazon, Best Buy, Boots, etc.), the fastest warranty path is sometimes the point of sale: many retailers honor returns or exchanges within their own return windows (30–90 days). For manufacturer repairs beyond the retailer’s return window, contact Therabody support and ask for the authorized service center in your country; shipping to the manufacturer can incur duties and shipping fees, which the agent should itemize.

International phone lines, local-language support and authorized repair centers are listed on the Therabody support portal. If you are outside the manufacturer’s serviced countries, the agent will provide a recommended course: local authorized repair shop referral, return shipping instructions, or a replacement unit order quote including taxes and duties. Always confirm the RMA number and the return shipping address before sending any device.

Step-by-step contact script and best practices

Use a concise script to keep the call efficient. Start by stating your name, order number, model and serial number, the date of purchase and the exact symptoms. If you need a warranty replacement, ask explicitly for an RMA number and the expected timeline for postage and replacement. If you prefer email or chat follow-up, request the support ticket number and the agent’s name for accountability.

• Sample opening: “Hello, my name is Jane Doe. I purchased a Theragun Mini on 11/22/2024 (order #1234567). The device won’t power on—serial #ABC123—battery shows no LED after charging. Can you confirm warranty status and issue an RMA?”
• Ask for: expected repair/replacement lead time, whether a prepaid shipping label is provided, who pays return shipping/duty, whether data (if any) will be retained or erased, and an estimated out-of-warranty repair cost if applicable.

After the call, immediately save the RMA confirmation email, tracking number and screenshots of chat transcripts. Typical best-practice timelines to expect: immediate triage on the call, RMA issuance within 24 hours, and replacement or repair completion in 3–14 business days depending on parts and shipping. If you do not receive confirmation within the stated window, call back referencing the prior ticket number for escalation.

How to fix massage gun not turning on?

Resetting a massage gun

1. Step 1 – Unplug the device and turn off the massage gun. If your massage gun is plugged into a charger or charging station, disconnect the power cable before proceeding.
2. Step 2 – Hold the power button.
3. Step 3 – Power the device back on.
4. Step 4 – Test the settings.

Can you return Therabody products?

Should you need to return an item purchased from Therabody for any reason, you can do so within 30 days of the date you received the product. Therabody will pay for standard return shipping. Returned products must be returned in “like new” condition with all original packaging and accessories.

How long is the Therabody warranty?

Therabody warrants that Certified Refurbished products sold by Therabody will be free from defects in material and workmanship when used normally in accordance with Therabody’s published guidelines for a period of 1- Year from the delivery date of the product to the end-user purchaser.

Can you overuse the Theragun?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, you can Theragun too much, which can lead to increased muscle soreness, bruising, and even nerve or tissue damage. It’s recommended to limit use to 1-2 minutes per muscle group, stop immediately if you feel pain or discomfort, and avoid sensitive areas like bone prominences, open wounds, recent surgical sites, or areas with inflammation. Listening to your body’s feedback is crucial for preventing injury and maximizing benefits.  Risks of Overuse

• Increased Soreness and Pain: . Opens in new tabUsing the device for too long or too hard can overstimulate muscles and tissues, leading to soreness and discomfort. 
• Bruising: . Opens in new tabExcessive pressure and vibration, especially on sensitive areas, can cause bruising. 
• Tissue and Nerve Damage: . Opens in new tabContinuous or excessive pressure can damage nerves, fascia, or muscle tissue, potentially leading to more severe complications. 
• Increased Muscle Tightness: . Opens in new tabOveruse can paradoxically lead to increased muscle tightness instead of relieving it. 

How to Use a Theragun Safely

• Limit Time: Do not exceed 1-2 minutes of use on any single muscle group or area. 
• Avoid Sensitive Areas: Steer clear of bony areas, joints, nerves, arteries, and any site of injury or inflammation. 
• Listen to Your Body: Stop use immediately if you feel any pain, numbness, tingling, or discomfort. 
• Start Gentle: Begin with shorter sessions and lower intensities, gradually increasing as your body adjusts. 
• Don’t Force It: The device should provide a therapeutic sensation, not an unbearable pain. 
• Consult a Professional: If you have pre-existing conditions, are pregnant, or are unsure how to use the device safely, consult a doctor or physical therapist first. 

AI responses may include mistakes. Learn moreCan you overuse an electric deep tissue massager? (Seriously)Mar 31, 2019Reddit · r/massageI’m Obsessed with My Massage Gun. Is That a Bad Thing?Mar 6, 2023 — Using a massage gun too much can result in bruising—and potentially leave you feeling more sore than you did before gra…Outside Magazine(function(){
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What to do when Theragun stops working?

Try to contact Theragun customer service on their “Website” and ask for a replacement battery or a repair service.

Is Therabody legit?

As the pioneers of the original percussive therapy device, shopping directly from Therabody gives you peace of mind knowing you’re getting a legitimate product that is properly sold in your region and backed by Therabody’s industry-leading warranty, not a knockoff.