The Black Tux — how to find and use the customer service number

The Black Tux, founded in 2012, is a national tuxedo and suit rental/sale company that prioritizes online ordering with supplemental showroom locations in major metropolitan areas. Because the company operates both an ecommerce platform and brick‑and‑mortar showrooms, customer support is offered through multiple channels: website help center, live chat, email, and phone. This write‑up explains where the customer service number is published, what to expect when you call, and how to prepare so a single call resolves your issue.

The official website is https://www.theblacktux.com and their primary support email is [email protected]. The company’s model emphasizes measurements, tailoring updates, and time‑sensitive rental logistics, so having the correct contact information and the right documents ready before you call will save time and reduce the odds of delays in wedding or event timelines.

Where to locate the official phone number

The most reliable place to obtain The Black Tux’s current customer service phone number is the company’s Contact/Help pages on the official site. Because phone lines, hours and direct lines for showroom locations can change faster than static documents, the Contact page (linked from the footer of every site page) is the canonical source and will show numbers for general support, showroom appointments, and event‑day inquiries if a direct line is available.

In addition to the Contact page, individual showroom pages list local phone numbers and addresses. If you have a showroom appointment or need same‑day assistance in a city, use the showroom listing (for example, New York, Los Angeles, Chicago, Austin and San Francisco are commonly served) to get the local line. If you prefer not to call, the site offers live chat and a ticketed email route that is monitored during business hours.

Typical phone hours, response times, and what to expect

Customer service availability on phone and live chat tends to follow typical U.S. business hours (weekday daytime), with extended hours during peak wedding seasons (spring through early autumn) and during major holidays when rental traffic spikes. Live chat will usually provide an immediate initial response; email tickets are commonly replied to within 24–48 business hours. If you must speak by phone, allow for hold times of 5–20 minutes depending on seasonality.

When you call, agents will routinely request the following details: order number, email address on the order, rental dates (ship and return), garment style and size, and any measurement or alteration notes. If your inquiry is about last‑minute sizing issues on event day, have the shipment tracking number and photos of fit problems available—these dramatically speed decisions about replacement shipments, partial refunds, or on‑site fixes.

Preparing for a phone call — exact data to have ready

Before dialing, gather the order confirmation number (a string that appears on email receipts), payment method last four digits, exact event date, shipping address, and the names of the items in your order (e.g., “Nero Peak Lapel Tuxedo, size 40R jacket, 32W trousers”). If you have measurement records or a tailor’s note, keep them handy; customer service agents can compare those to The Black Tux’s internal fit notes to determine whether a re‑measure or replacement is needed.

Prepare photos if you are calling about damage, stains, or fit. Photograph the entire garment on a hanger, closeups of defects, and the order tag. Many representatives will ask you to upload these images to the help ticket or to an email so the case can be escalated to quality control without repeat calls.

• Step‑by‑step to get the correct phone number and fastest resolution:
  

  • Open https://www.theblacktux.com and click “Help” or “Contact” in the footer—this shows the up‑to‑date main support phone and live chat links.
  • If you have a showroom appointment, click “Locations” and select your city to find the local showroom phone and address (these lines often handle same‑day changes).
  • If you cannot find or reach a number, start a live chat from the Contact page—agents can often provide a callback number or make system changes directly in your order.
  • When calling, provide order number, email, event date, and shipment tracking; if asking about refunds or exchanges, have bank/card details ready for verification.

Common issues handled over the phone and escalation paths

Typical phone issues include sizing corrections, rush shipping or replacement garments for event day, billing questions, and return/refund status. For rush replacement requests, agents will prioritize shipments if there is time for overnight delivery; you should expect express delivery fees if the event is within 48 hours. For billing disputes and refunds, standard processing windows are used—refunds are usually posted back to the original form of payment within 7–10 business days after approval, though card networks may take longer to reflect the credit.

If a phone agent cannot resolve your problem, request escalation: ask for a supervisor or for the case reference number so you can follow up. The help ticket system ties phone interactions to a written case; use that case number when emailing [email protected] to keep continuity. For corporate or media inquiries, [email protected] is commonly listed on the site for press and institutional contacts; verify the correct address on the company’s corporate/contact pages.

Practical notes on cost, showrooms and timing

The Black Tux’s rental pricing varies by style and region but typically ranges from entry‑level suit rentals at under $150 to premium tuxedos and three‑piece rentals in the $200–$350 range (sales and promotions frequently adjust these figures). If you are calling about price adjustments or late fees, have the promo code and the transaction timestamp ready; customer service can apply retroactive discounts only if documented and within the company’s published promotion terms.

If you need in‑person help, visiting a showroom gives you the fastest route to resolution—on‑site fitters can make adjustments and approve same‑day exchanges when inventory allows. Use the site’s Locations page to book an appointment (recommended), and if you call a showroom directly you can often confirm inventory for a specific style or size before you arrive.