Teva Customer Service Number — Definitive Guide for Patients, Pharmacies and HCPs

Overview of Teva’s customer support infrastructure

Teva Pharmaceutical Industries Ltd. is a global manufacturer of generics and specialty medicines headquartered in Israel, operating across more than 60 countries. For any product-related question — drug availability, reimbursement support, adverse event reporting or patient assistance — Teva centralizes initial intake through regionally managed contact centers to ensure regulatory and clinical routing. Knowing the right contact pathway reduces turnaround time and protects patient safety when clinical information or product action (recall, replacement) is required.

Customer service requests generally fall into three categories: medical information (clinical questions, dosing, interactions), product quality/complaints (lot, expiration, packaging defects) and commercial/support services (patient assistance, authorization appeals, distribution inquiries). Each category follows a different escalation and documentation workflow; callers should be prepared to provide precise identifiers (NDC, lot number, expiration date, prescribing clinician) to accelerate resolution.

Primary contact numbers, addresses and official websites

Use the official corporate contact points below as the primary authoritative sources. Before calling, always confirm the number on Teva’s website for your country or product — URLs and local office numbers can change due to restructuring or regional distribution agreements. For regulatory safety reports, also have the FDA or local health authority number ready.

• Teva Global Headquarters (switchboard): +972-3-926-7000 — Teva Pharmaceutical Industries Ltd., 5 Basel Street, Petah Tikva 4951033, Israel. Main corporate site: https://www.tevapharm.com
• Teva U.S. office (corporate address used for distribution correspondence): 400 Interpace Parkway, Parsippany, NJ 07054, USA. Verify local customer service numbers on the U.S. product label or https://www.tevapharm.com/contact-us
• Regulatory safety reports (U.S.): FDA MedWatch — phone 1-800-332-1088 or online at https://www.fda.gov/medwatch. For urgent adverse events, notify both Teva and the local regulator.

These contact points are intended for corporate, medical-information and complaint intake. Specific branded or specialty therapy programs (for example multiple sclerosis or movement disorder support programs) often have dedicated patient-support lines printed on product literature or available on specialty product webpages; always cross-check before sharing personal health information.

What to prepare before you call Teva customer service

Preparation reduces hold time and avoids multiple transfers. Gather: product name (trade and generic), National Drug Code (NDC) when available, lot number and expiration date (on the drug carton), Rx number or prescription details, patient initials and date of birth, pharmacy or distributor identity, and a short chronology of the issue (when product was administered, when reaction occurred, whether sample remains). For supply problems, have your insurer or group/payer ID, and the exact co-pay amount or reimbursement denial text.

For healthcare professionals, add facility name, DEA or hospital license number and preferred email or fax for receiving formal responses or Certificates of Analysis. For quality complaints, request and record a return authorization number (RMA) and maintain the suspect unit refrigerated or sealed if required — Teva’s quality teams will advise specific storage and shipment instructions after initial intake.

Operational details: hours, expected response times and escalation

Typical corporate customer service hours for Teva regional centers are business days, 9:00–17:00 local time; however, medical information and pharmacovigilance functions are often staffed 24/7 for serious adverse events. Expect initial acknowledgement of a complaint or medical inquiry within 24–48 hours by email or phone; full investigations (quality root cause, manufacturing lot review) commonly take 7–30 days depending on complexity and whether testing is required.

If a case is urgent (serious adverse event, suspected counterfeit product, or a product-related hospitalization), explicitly state “serious adverse event” on first contact and request escalation to the pharmacovigilance team. If you are not satisfied with initial handling, ask for the case reference number and the regional service manager’s contact; documented escalation paths exist and should be used rather than repeated calls to lower-level agents.

How Teva handles recalls, adverse events and medical information

Recalls follow a structured regulatory process: classification (Class I–III in the U.S.), scope determination by lot/serial number, notification to distributors and pharmacies, and public communication when patient risk is significant. Teva coordinates with national regulators (FDA, EMA, MHRA) and typically publishes recall notices on its website and through regulatory portals. If you suspect a defective product, preserve packaging and document lot/expiry to speed trace-back.

For adverse events, Teva’s pharmacovigilance teams record incidents, perform signal detection and submit safety reports to regulators per international timelines (e.g., 15-day serious expedited reports). Healthcare professionals should report events both to Teva’s medical information line and to the national reporting system (FDA MedWatch in the U.S.) to ensure parallel regulatory awareness and company follow-up investigations.

Alternative channels and practical tips to reduce friction

If a phone queue is long, use Teva’s online contact forms or product-specific pages to submit structured data — these typically generate a ticket number for follow-up. For patients, consider enrolling in manufacturer patient-support programs (shown on product sites) which often provide benefits navigation, prior authorization support and financial assistance information; eligibility, co-pay maximums and enrollment requirements vary by therapy and insurer.

Best practices: call early in the local business day, have digital photos of product and packaging ready to email, and insist on a written case reference. Always verify the phone number or web form link via the product carton or Teva’s official website (https://www.tevapharm.com) to avoid scams. For legal or clinical escalation, retain all correspondence and timestamps — these are essential for appeals, regulator inquiries and clinical audits.

How do I contact Teva Pharmaceuticals?

For questions about our Generic medicines or to report an adverse experience, contact us at [email protected] or call 888-838-2872, option #3, then option # 4.

What is the lawsuit against Teva?

Under the civil settlement announced today, Teva agreed to resolve allegations that the benefits it received under its price fixing scheme constituted illegal kickbacks. Teva will pay collectively $450 million to resolve the two kickback schemes.

Is Teva an Israeli company?

Teva Pharmaceuticals, an Israeli multinational, is one of the world’s largest manufacturers of generic and specialist drugs. The company, which makes Sudocrem, has a big presence in Ireland and is one of the largest suppliers of generic medicines to the HSE.

What is the phone number for Teva cares?

877-237-4881
If you would like to speak with a program representative for more information, please call Teva Cares Foundation at 877-237-4881. Representatives are available to assist you Monday through Friday, from 9:00 AM – 8:00 PM Eastern Time.

Where is Teva headquarters in the US?

GSA Federal Acquisition Service

Contract #:	V797D-70217
Contractor:	TEVA PHARMACEUTICALS USA, INC.
Address:	400 INTERPACE PARKWAY, BUILDING PARSIPPANY, NJ 07054
Call:	862-386-4018
Email:	[email protected]

Are tevas a lifetime warranty?

Teva® offers a limited one year warranty. It applies to manufacturer defects only. Any items sent to Teva® that are past the one year purchase date will be evaluated on a case-by-case basis. If your item meets warranty criteria, Teva® can offer an exchange or credit, but we do not perform repairs.