Telecharge Customer Service Phone Number — Complete Professional Guide

Quick summary and where to verify contact details

Telecharge is the official online ticketing platform for many Broadway and Off‑Broadway productions. The primary, authoritative source for any customer service phone number, hours, and current policies is Telecharge’s website (https://www.telecharge.com) and the “Contact” or “Help” pages linked from every order confirmation e‑mail. Because telephone numbers, hours and staffing change seasonally, always verify the number shown on your order confirmation or at telecharge.com/contact before calling.

As of June 2024, Telecharge commonly lists a New York area customer service number for immediate assistance; however, Telecharge also directs customers to use the phone number printed on confirmation e‑mails (that number is specific to the show, venue and ticketing agent for your order). If you need a guaranteed current number, open your confirmation e‑mail and call the listed customer service phone shown there or use the official contact page referenced above.

How to reach Telecharge by phone and alternatives

Telephone remains the fastest channel for urgent problems such as incorrect charges, lost mobile tickets before curtain time, or will‑call pickup confusion. When Telecharge publishes a phone number for general customer support, typical on‑call hours are aligned with box office hours (roughly 10:00–20:00 ET weekdays and weekends), but exact hours depend on the production and venue. If the phone queue is long, you will frequently be offered an option to receive a callback or to secure immediate help via an online chat or e‑mail case.

If you cannot get through by phone, the next best steps are: 1) use the “My Orders” section on telecharge.com to retrieve tickets or request delivery changes, 2) reply to the order confirmation e‑mail (it creates a ticket in their system), or 3) contact the venue’s box office directly — box offices can often resolve will‑call and late‑pickup issues within 30–60 minutes. For shows that contract ticketing to third‑party partners, the partner’s support number will be on your confirmation e‑mail.

Practical phone script, expected wait times and escalation

When you call customer service, have this core information ready: order number, e‑mail address used to place the order, last four digits of the payment card, show name and performance date/time, and the delivery method selected. Typical hold times for Telecharge phone lines during peak hours (evenings and weekend matinees) range from 5–25 minutes; for blockbuster openings or rush weeks, waits can exceed 30 minutes. Ask for a case or reference number for the call — this speeds up any follow‑ups or escalations.

If the first‑line agent cannot resolve the issue, request escalation to a supervisor and note the time, agent name and case number. For charge disputes or unauthorized transactions, request that the agent create a formal investigation and email you a record; retain bank statements and screenshots. If escalation via Telecharge doesn’t resolve a billing dispute in 30 days, you can open a dispute with your card issuer under “billing error” protections and provide the Telecharge case number as evidence.

Fees, pricing examples and delivery specifics

Telecharge applies three common types of non‑tax fees: a per‑ticket service fee, an order processing or facility fee, and a delivery fee if physical shipping is chosen. Typical ranges (Broadway market averages as of 2024): service fee $6.50–$15 per ticket, order/processing fee $5–$12 per order, and physical shipping $8–$25 depending on carrier and speed. Many shows now offer free mobile delivery (digital ticket), which eliminates shipping charges but may still carry a per‑ticket service fee.

Taxes and facility charges vary by venue and city; for New York shows, expect to see theater facility fees of $1–$7 per ticket in addition to service fees. Group sales (10+ tickets) usually receive different fee structures and negotiated pricing — contact group sales via the link on the Telecharge show page to obtain explicit quotes and deposit policies.

Refunds, exchanges and resale policy

Telecharge’s standard policy: tickets are non‑refundable and non‑transferable except for cancellations, postponements, or as otherwise stated by the producer. Exchanges are available at the discretion of the show and typically require advance notice and payment of any fare difference plus additional fees. If a performance is canceled by the show, Telecharge will process refunds — the timeline is determined by the producer and your bank but typically completes within 7–30 business days.

For last‑minute cancellation or health closures, Telecharge will post an official notice on the show page and contact ticket purchasers via the order e‑mail. For resale, only use Telecharge‑approved resale or transfer channels listed on your order confirmation; unauthorized resale platforms can void tickets and are not covered by Telecharge customer support.

Accessibility, ADA seating and special needs

Telecharge handles ADA seating requests through dedicated accessibility lines or via the venue’s accessibility office; these contacts are listed on each show’s Telecharge page. For wheelchair spaces, companion seats, or hearing‑assistance devices, reserve early — many shows keep a limited ADA inventory and documentation may be requested at pickup.

If you require accessible delivery (large‑print tickets, mailed hard copies to a caregiver, or will‑call pickup with ID accommodation), state this when placing the order or in the notes when contacting customer service. Always arrive at the venue at least 45–60 minutes before curtain if you expect special assistance to allow staff time to assist with seating and transfers.

Two high‑value quick lists

• Primary contact resources — verify on your order: Telecharge official site: https://www.telecharge.com; contact page: telecharge.com/contact; use the customer service phone number printed on your confirmation e‑mail for the fastest, case‑specific help.
• When to call vs. go to the box office — Call: billing disputes, missing mobile tickets, delivery reissues. Go to box office: will‑call pickup confusion within 2 hours of curtain, physical ticket exchange, or immediate seat relocation issues that require venue staff.

• Pre‑call checklist (have ready): order number, purchaser e‑mail, last 4 digits of card, show & performance date/time, delivery type (mobile/print/will‑call), photos/screenshots of confirmation or error, availability for callback.

Does Tello have a customer service phone number?

Call Tello Customer Service at 1-866-377-0294. For quick assistance, we recommend having the following information before calling: Name & Email of the person on the account. Their relationship to you, and your contact phone number & email address.

Is telecharge.com a legitimate site?

Telecharge is a division of The Shubert Organization and a leading provider of ticketing services for Broadway and off-Broadway shows and other events across the country. As the official, authorized ticket seller, Telecharge gives you direct access to the best seats in the house.

How do I email Telecharge support?

[email protected]
Please email [email protected] for additional assistance.

How do I contact Telecharge tickets?

Call Telecharge at 212-239-6200 or 800-447-7400.

What is the phone number for go tickets customer service?

If you’re encountering any issues while using our website, don’t hesitate to reach out to our dedicated Customer Service Team. They’re available to assist you at 877-698-0030. Thank you for choosing GoTickets.

What is the Telecharge number for Broadway tickets?

212-239-6200
Broadway Tickets via Phone – There are two primary ticket vendors used by almost all Broadway theatres for ticket sales online or via phone: Telecharge at 212-239-6200 and Ticketmaster at 866-870-2717.