TeamViewer customer service phone number — a practical, expert guide

This guide explains exactly how to find and use TeamViewer’s customer service phone number, what types of phone support exist, and how to prepare for a fast resolution. TeamViewer is a global remote‑access software company founded in 2005 and publicly listed in 2019. The company maintains country‑specific support channels and product‑tiered phone support, so a single universal phone number rarely applies for end‑users — the correct number depends on your region, product license and support level.

Below you will find step‑by‑step instructions to locate official phone numbers, documentation links, recommended preparation before a call, escalation options, and practical anti‑fraud checks. Wherever I cite numbers or addresses I will mark the source or context so you can verify at the official TeamViewer website (https://www.teamviewer.com).

Where to find the official phone number

TeamViewer publishes the correct phone numbers and local offices on its support and contact pages; these are the authoritative sources. Start at the main support hub: https://support.teamviewer.com (Knowledge Base, ticketing, and regional contact details are accessible from that page). For sales and commercial enquiries use https://www.teamviewer.com/en/contact/ or the local country contact links found at the bottom of the TeamViewer homepage.

Why use the official pages? TeamViewer operates regionally: local phone numbers, business hours and SLA options differ across Europe, North America, APAC and LATAM. For example, enterprise customers often receive a dedicated account manager and a separate enterprise support hotline; those numbers are only shown inside contract portals or on the corporate contact pages after authentication.

Official company facts and contact reference

If you need to confirm corporate identity or send physical correspondence, use the registered headquarters address and corporate data: TeamViewer SE, Jahnstraße 30, 73037 Göppingen, Germany. The company was founded in 2005 and completed its IPO on the Frankfurt Stock Exchange in September 2019. TeamViewer publicly reports serving hundreds of thousands of commercial customers and billions of managed endpoints worldwide; always cite the latest annual report on https://investors.teamviewer.com for precise figures.

For immediate verification of any phone number, confirm that the number is listed on teamviewer.com or support.teamviewer.com and that emails/links include the official domain (teamviewer.com). Do not rely on numbers from third‑party listings or unsolicited emails / social media messages; scammers often post fake support numbers.

Who gets phone support and how it’s structured

Phone support is tiered by license and contract. Free personal users primarily receive self‑service options (knowledge base, community forum, automated diagnostics). Commercial licenses (e.g., Business, Premium, Corporate, Tensor/Enterprise) include phone or ticket support according to the purchased plan. Enterprise customers typically have 24/7 critical incident lines and SLA commitments spelled out in the contract.

Standard practices: higher tiers get shorter response windows, account management, and escalation pathways. If you are under a support contract, your contract or Management Console will list your dedicated phone numbers and escalation contacts. If you do not see phone numbers, open a support ticket via https://support.teamviewer.com/hc/en-us/requests/new — teams will respond and, when necessary, provide a call‑in number or call you back.

How to prepare for a support call (practical checklist)

• Gather account and product identifiers: your TeamViewer account email, license key or company contract number, and the TeamViewer version number (visible at Help → About in the app).
• Collect session evidence: the remote partner ID (9–11 digits), current ephemeral password, and any error messages verbatim. If available, generate log files (Help → Create support files or via the Management Console). Save timestamps for the issue (date/time in UTC helps).
• Record environment details: OS and version (Windows 10/11, macOS 11+, major Linux distro), network setup (NAT, firewall policies), and whether the problem occurs on LAN, WAN, or via mobile hotspots. Note whether you use TeamViewer Host, Full Client, or Tensor/Enterprise components.

Having these items shortens triage time and speeds resolution. If the support rep requests a remote session, be ready to provide the temporary access ID and confirm you understand any security prompts. For enterprise incidents, have your contractual support ID or case number available to request SLA escalation.

Alternatives to phone support and where to find them

If phone support is not available for your account, TeamViewer provides multiple robust alternatives: a searchable knowledge base with hundreds of articles, the community forum for peer assistance, a status page for global service incidents, and ticket submission for tracked cases. Key entry points: https://support.teamviewer.com (Knowledge Base), https://status.teamviewer.com (service status), and https://community.teamviewer.com (user forum).

Use the support portal to attach log files and screenshots — ticketed cases retain attachments and timestamps, which is essential for escalation and post‑incident analysis. For urgent enterprise outages, use your contract’s emergency processes; for non‑urgent issues, the ticketing system preserves conversational history better than ad‑hoc phone calls.

How to verify official TeamViewer phone numbers and avoid scams

Scammers often impersonate support to obtain credentials or payment. To verify a phone number: (1) confirm it appears on teamviewer.com or support.teamviewer.com, (2) check that the domain in any email is @teamviewer.com, (3) verify via your contract or Management Console if you have commercial access. Never accept unsolicited remote sessions initiated by someone who calls you out of the blue.

Red flags: requests for direct payment via gift cards, cryptocurrency, or prepaid vouchers; ask for your permanent TeamViewer password (TeamViewer uses one‑time session passwords by default); or instructions to disable antivirus/firewall temporarily. If you suspect fraud, terminate the session, note the caller details, and report to TeamViewer via the official portal so they can publish warnings and block malicious numbers.