SWEPCO customer service telephone number — complete practical guide

This guide explains how to locate, use, and escalate the SWEPCO (Southwestern Electric Power Company) customer service telephone number with practical, professionally oriented steps. If you need an immediate phone number, the fastest, most reliable place to find it is on your monthly bill or the official SWEPCO/AEP contact pages; utility phone numbers change by region and the bill displays the number specific to your account. The sections below cover where the number appears, what to expect when you call, how to report outages, alternatives to calling, and how to escalate or verify information with regulators.

Whether you are a residential customer setting up service, a commercial account manager troubleshooting a meter or tariff question, or a property manager arranging a move-out charge, the approach is the same: verify the number on the document tied to your account, prepare the essential data described below, and use the outage line for safety or immediate restoration issues. For official online verification, use AEP’s main site at https://www.aep.com and the regional contact pages linked there.

Where the customer service telephone number is printed and typical service hours

The customer-service telephone number for SWEPCO appears in three consistent places: the top of your monthly bill or statement, the “Contact” page of the SWEPCO/AEP region website, and the mobile app or account portal once you log in. Because SWEPCO is a regional operating company of American Electric Power (AEP), the contact information is often presented on AEP’s site under the SWEPCO region; always use the exact number that appears on your bill to avoid misdialing a general corporate number.

Most utilities organize customer contact into two categories: a staffed customer service center (typically Monday–Friday during business hours) and a 24/7 outage/emergency reporting line. Practically speaking, plan to call customer service for billing, enrollment, and program questions during weekday business hours (commonly 8:00 a.m.–5:00 p.m. local time), and use the outage/emergency line at any hour for power interruptions, downed lines, or life-safety threats. The outage phone and online outage map are monitored continuously.

How to prepare before you call (what speeds resolution)

Preparation reduces hold time and improves first-call resolution. Have these items immediately available when you place the call: your account number (from the bill), service address (street, city, ZIP), last meter reading or current bill amount, a daytime phone number, and specific details about the issue (date/time event started, steps you have taken). If you represent a business, have your customer authorization or account access code and any relevant contract or tariff numbers ready.

Concise, factual descriptions cut handle time. For example: “Account 1234567, service at 100 Main St., Shreveport LA 71101; power lost 07:42 this morning after a storm; meter reading as of 06/01 is 12,340 kWh; no downed wires on the property.” This sequence gives an agent the key fields to access outage logs, remote meter data, and the account history immediately.

• Essential items to have at the call: account number, service address, last bill amount, outage start time (if applicable), photo or short video of damage (for safety or meter issues), and a secondary contact number.
• If you need a payment arrangement, have your preferred payment method ready (check/ACH/credit); know whether you need same-day processing — agents can usually set up deferred-payment plans or one-time payment extensions during the call.

Reporting outages, hazards, and safety-critical issues

Outage reporting is treated as an emergency service and is handled on a 24/7 basis. For a suspected electrical hazard (sparks, live wires on the ground, gas odor near electrical equipment), do not wait: call the outage or emergency reporting line immediately, leave the area, and keep others away until the utility confirms resolution. When you call, the customer service system will ask for location details so dispatchers can correlate multiple reports and prioritize life-safety risks.

Most utilities maintain an online outage map and SMS/text alert systems tied to your account. If you cannot reach the phone line quickly and you have online access, log into your account portal or use the official outage map to report and track restoration estimates. Agents will use automated diagnostics and field crews to update estimated restoration times; these are revised as crews make progress and new information arrives.

Billing, payment, service starts/stops, and energy programs

For billing inquiries — disputed charges, consumption questions, rate class changes, or service starts/stops — the customer-service phone is where to start. If you need to enroll in budget billing, request a deferred payment plan, or apply for a low-income assistance program, agents will explain eligibility, documentation needs, and the impact on your next billing cycle. Typical time to set up an agreed payment plan is one call and enrollment confirmation; expect the bill to reflect changes on the next billing cycle (usually 30 days).

SWEPCO and AEP regionally offer demand response programs, energy efficiency rebates, and renewable interconnection processes. For contract-level or commercial inquiries (demand charges, time-of-use tariffs, large-scale interconnection), request to be routed to a business account specialist; these matters may require follow-up with engineering documents and can take 5–15 business days for full resolution depending on the complexity.

Escalation paths, regulators, and official resources

If your issue is not resolved by regular customer service, request escalation to a supervisor and note the reference number or ticket ID. If escalation within SWEPCO/AEP does not resolve a billing dispute or service-quality complaint, you may contact the state public utility commission that regulates electric utilities in your state (for Arkansas, the Arkansas Public Service Commission; for Texas, the Public Utility Commission of Texas; for Louisiana, the Louisiana Public Service Commission). These regulators maintain consumer complaint processes and can mediate unresolved disputes.

• Official resources: AEP (parent company) — https://www.aep.com; find the SWEPCO/region contact and outage pages there. State regulators: Arkansas PSC — https://psc.arkansas.gov, Texas PUC — https://puc.texas.gov, Louisiana PSC — https://lpsc.louisiana.gov.
• Document everything: record dates/times of calls, names of agents, ticket numbers, and any written confirmations. This record shortens regulatory reviews and speeds internal escalations.

Summary: always verify the telephone number printed on your latest bill or the official AEP/SWEPCO contact page, prepare the account and location details before calling, use the outage line for safety issues 24/7, and escalate to a supervisor or the state regulator if informal resolution fails. These steps will get you to a resolution faster and create a clear record if further review is necessary.

What is the number to SWEPCO customer service?

888-218-3919
Call our Customer Operations Center immediately at 888-218-3919 (available 24 hours). Have a power outage? We’ll look into it for you.

Does SWEPCO work on 24/7?

“SWEPCO also offers valuable services for its customers, which can be initiated by telephone contact with its Customer Solutions Center in Shreveport at 1-888-216-3523, 24 hours a day, seven days a week,” says Scott McCloud, SWEPCO spokesman.

How much does it cost to get electricity turned on in your name?

Connection fees generally range from $30 to $100, depending on the electricity provider. Some utility companies waive these fees for customers with good credit scores or those bundling multiple services.

Who bought SWEPCO?

Lubrication Engineers
Lubrication Engineers announced Thursday that it has acquired fellow lubricants supplier Southwestern Petroleum Lubricants. LE, owned by private equity firm Aurora Capital Partners, acquired SWEPCO from an affiliate of DalFort Capital Partners.

Why is the SWEPCO bill so high?

Online. So why are SWEPCO. Customers seeing higher electric bills a SWEPCO spokesman says the new digital meters are accurately tracking your electricity. Use unlike the old meters.

How do I contact PSO customer service?

1-888-216-3523
Please contact your local PSO Customer Service Representative or Account Manager. Need help or need more information? Call PSO Customer Service at 1-888-216-3523.