Swagtron Customer Service Number — Expert Guide

Where to find the official Swagtron customer service phone number

Swagtron’s authoritative contact information is published on their official website (https://swagtron.com). That contact page is the single source of truth for the company’s current phone number(s), live chat availability, and ticketing form. Because telephone numbers and support hours change periodically, the safest way to obtain an up-to-date phone number is to visit Swagtron’s Contact/Support page or the footer of swagtron.com before dialing.

Many third‑party retailers (Amazon, Best Buy, Walmart) list their own seller support numbers for Swagtron‑sold items; those numbers are useful for order or return questions specific to that marketplace but are not substitutes for Swagtron’s corporate or technical support. If you bought from a retailer, prepare both the retailer order number and the Swagtron product serial number when you call either party to speed resolution.

Typical support channels, hours and response expectations

Swagtron offers multiple support channels: live phone support, email/ticketing, and an online returns portal. In practice, phone and chat are used for urgent troubleshooting and warranty triage, while email/tickets are used for documented exchanges (photos of damage, serial numbers, purchase receipts). Most consumer electronics vendors serving the U.S. market maintain phone hours Monday–Friday; expect typical business‑hour coverage such as 9:00–17:00 local time for the primary support center, though exact times should be confirmed on swagtron.com.

Response time metrics based on industry norms: live phone/chat — immediate to 30 minutes on average; email/ticket — 24–72 business hours; warranty authorizations and parts quotes — 3–10 business days depending on diagnostics. If a case requires escalation (safety or fire hazard, battery recall), escalation queues can extend resolution to 7–14 days while engineering or compliance teams review documentation.

What information you must have before calling (packed checklist)

• Product model and exact model number (e.g., model X / S / Flux); the SKU is on the underside or inside the battery compartment.
• Serial number (S/N) — mandatory for warranty validation; usually a 10–15 character alphanumeric code on the unit label.
• Proof of purchase: invoice, retailer order number, date of purchase (photo or PDF). Warranty decisions hinge on purchase date.
• Photos or short video showing the fault (turn on behavior, LED error codes, burnt smell, physical damage) — emailed or attached to a support ticket accelerates diagnosis.
• Operating environment details: ambient temperature at time of failure, approximate cumulative mileage/hours, charging history (original charger used?), and any aftermarket modifications.

Warranty, returns and common repair economics

Swagtron products historically ship with a manufacturer limited warranty; most consumer e‑mobility warranties in the U.S. cover manufacturing defects for a period commonly between 6 and 24 months depending on the product category and retailer terms. For practical planning, expect a 12‑month limited warranty on many personal transport products, but always confirm your specific model’s warranty term in the documentation that shipped with the device or on the product page.

Typical repair and replacement costs when out of warranty: replacement batteries often run between $40 and $150 depending on chemistry and capacity; motors and controller boards vary widely — expect $50–$250 for common assemblies. Full replacement vehicles (scooter, e‑bike, hoverboard) in Swagtron’s lineup typically retail from about $129 for entry models up to $899 for high‑end models; therefore, for a repair estimate above ~40–60% of current retail price, many consumers opt to replace rather than repair.

Troubleshooting, recalls and safety notes

Swagtron, like all hoverboard/electric‑vehicle manufacturers, adheres to UL standards where applicable; after the 2015–2016 industry fire incidents, UL 2272 electrical and battery safety certification became the baseline for safe hoverboards and many Swagtron models. If you suspect a battery runaway, burning, or smoke, stop use immediately, move the device outdoors, avoid charging, and contact emergency services if there is active flame. Take photos and preserve the unit — safety incidents trigger a different escalation path with Swagtron, often requiring engineering inspection.

For intermittent failures (won’t turn on, beeps, flashing LEDs), common fixes include: confirmed charger output (use a multimeter), battery connector seating, and checking for error‑code LED patterns which Swagtron technical documents typically decode. If simple checks fail, submit the required documentation to Swagtron support to initiate a warranty RMA or to receive a pre‑diagnosis parts quote.

Escalation, consumer protection and when to involve your retailer or bank

If Swagtron support cannot resolve a hardware warranty claim within a reasonable timeframe (industry expectation: 14 calendar days for an RMA decision, longer for shipped parts), escalate through these steps: ask for a case or ticket number, request supervisor review, and request an estimated timeline in writing. If you purchased through a retailer and the product is within the retailer’s return window (commonly 30–90 days), raising the issue with the retailer can be faster for refunds or replacements.

As a last resort, if warranty obligations are not honored and you have a valid purchase record, consider payment‑processor dispute channels (credit card chargeback within 60–120 days depending on issuer) or consumer protection complaints to the appropriate agency (e.g., the U.S. Consumer Product Safety Commission for fire/safety defects). Keep all communication records, photos, and shipment tracking — these are decisive evidentiary items for any dispute.

What is the phone number for hoverboard customer service?

866-831-1520
Hover-1 is available to assist you via phone support at the following contact number: 866-831-1520. You can also email Hover-1 directly at the following email address: [email protected].

How do I contact Swagtron customer service?

The original purchaser may call SWAGTRON’s toll-free number at 1-844-299-0625 for service request.

What is the warranty on Swagtron?

Every new Swagtron product comes FULLY protected against technical defects by our gold-standard warranty for an entire year from purchase!

Who makes Swagtron?

Swagtron is an International electric rideable brand, headquartered at South Bend, Indiana, USA. Everything we do at Swagtron is about mobility. We’re innovators and market leaders as the #1 brand of electric e-rideables.

How long does a Swagtron hoverboard battery last?

5-Year
Exclusive 5-Year Battery Promise
Dual 250W high-torque motors deliver 500 watts of pure power, enough to cruise up to 6 MPH for as far as 5 miles per charge.

What is the phone number for Heybike Mars?

Notice: please contact us([email protected])or call the offline shop (+1 888-301-6908) to ask if the model you would like is available.