Straumann Implants Customer Service — Expert Guide

Overview of Straumann customer support

Straumann Group, founded in 1954 and headquartered in Basel, Switzerland, is one of the world’s leading manufacturers of dental implants and prosthetic solutions. Straumann implant systems commonly referenced in clinical practice include Bone Level (BL) and Tissue Level (TL) designs, the Roxolid alloy (titanium–zirconium) for enhanced mechanical strength, and the SLActive hydrophilic surface designed to accelerate early osseointegration. From a regulatory perspective, Straumann implant ranges that are sold globally are CE‑marked for Europe and marketed in the United States with FDA clearance where applicable.

Customer service for Straumann therefore spans both clinical and commercial domains: clinicians expect rapid technical support for surgical/prosthetic workflows, laboratories need digital/CAD‑CAM interoperability and CARES support, and purchasing/logistics teams require traceability, warranty handling and parts availability. This document explains practical procedures, response expectations, and how to escalate cases so practices lose minimal clinical time and patients receive predictable outcomes.

How to contact and expected response times

The authoritative point of contact is always the local Straumann subsidiary or distributor. The global corporate website (https://www.straumann.com) provides a country selector and “Contact” page to locate local office telephone numbers, e‑mail addresses and regional service hours. In many countries Straumann maintains dedicated clinical support teams and local field service representatives; these teams typically respond to inquiries within 24 business hours for non‑urgent requests and within 2–4 hours for documented clinical emergencies (e.g., a fractured implant component in situ during surgery).

When you contact Straumann support, have the following ready to expedite triage: implant lot/serial number (on implant packaging or patient record), purchase invoice or order number, patient radiographs, intraoral photos, and a concise clinical summary. For logistics or parts requests, include the component SKU or reference number printed on the packing. Proper documentation reduces back‑and‑forth and typically shortens resolution time from days to 24–72 hours for most prosthetic and ordering issues.

Clinical and technical support — scope and practical steps

Straumann customer service covers preoperative planning support, intraoperative troubleshooting, prosthetic component compatibility, and post‑operative complication assessment. Clinicians can request step‑by‑step surgical guides, torque specifications for implants/abutments, and confirmation of compatible prosthetic components. Typical torque values and connection specifications are provided in product technical manuals that Straumann supplies with every implant kit and makes available online via product pages and the Straumann Pro Sites portal.

For technical incidents (e.g., connection mismatch, stripped threads, fractured prosthetic screw), Straumann requires the clinic to: 1) stop clinical use of the suspect components; 2) document the case with photos and radiographs; and 3) submit a formal case report to the local Straumann representative. Expect an initial acknowledgement within 24 hours and a collaborative plan within 3–5 working days. If an on‑site inspection is required, many regional offices can dispatch technical reps within 48–72 hours depending on geography.

Warranty, traceability and adverse event reporting

Straumann emphasizes implant traceability: each implant has a lot or serial number for quality tracking and post‑market surveillance. Maintain implant records in the patient chart and, where available, register implants with Straumann’s implant registry or the practice’s digital record system. When claiming warranty or submitting a quality complaint, Straumann will request original purchase documentation, implant lot numbers, and clinical records to determine whether a replacement, credit or other corrective action is appropriate.

In the event of an adverse event (e.g., unexpected implant failure, severe infection), report both to Straumann and to the relevant national regulatory authority according to local laws. Straumann’s pharmacovigilance/medical device vigilance processes are designed to open an investigation — expect case‑level feedback within 10–30 calendar days and potential longer investigations if lot recalls or manufacturing audits are indicated.

Training, laboratory support and digital services

Straumann provides formal clinician and laboratory education through Straumann Education programmes and local workshops. These include hands‑on surgical courses, prosthetic workshops, and digital workflow training for the CARES® CAD/CAM ecosystem. Laboratories using Straumann CARES equipment (scanners, libraries and milling) receive software updates, library files and technical hotline support; for labs, access to up‑to‑date implant and abutment libraries is essential to avoid CAD/CAM mismatches.

For digital workflows, expect periodic software releases and library updates — plan to validate new library releases in a test case before full production. Straumann technical support can assist with STL/scanbody issues, restorative tolerances and scanner‑to‑mill settings; typical response time for CARES digital issues is 24–72 hours depending on severity and local support availability.

Typical costs and logistics considerations

Patient fees for a single Straumann implant restoration in the United States or Western Europe commonly range from $3,000 to $6,000 when surgery, abutment and a ceramic crown are included; fees vary by complexity, augmentation needs, clinician fees and local market. Wholesale/practice purchase price for Straumann implant fixtures and prosthetic components varies widely by region and contract, but clinics should budget for genuine components and stock common prosthetic parts to avoid delays (typical small practice stock value: $5,000–$15,000 depending on case volume).

Shipping times for ordered components depend on local inventory. In major markets, same‑day or next‑day shipping for stocked items is common; for special order items or cross‑border shipments allow 3–10 business days. For urgent surgical cases, coordinate with the local Straumann representative ahead of time and maintain a minimal emergency kit of frequently used components (healing abutments, healing caps, common abutment heights and screwdrivers).

• Immediate checklist when contacting Straumann support: implant serial/lot number, purchase invoice/order number, intraoral photos, radiographs, clinical narrative, and preferred contact method. This reduces resolution time to typically 24–72 hours.
• Value services to leverage: local clinical field support for complex cases, Straumann Education for team training, CARES lab support for digital prosthetics, and implant registration/traceability to simplify warranty and vigilance processes.

How much does a Straumann implant cost?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The price of a Straumann dental implant can range from $1,000 to $6,000 or more, depending on the location, clinic, and specific implant type. Factors like the implant material, abutment, crown, and the need for additional procedures (like bone grafting) also influence the final cost.  Factors Affecting Straumann Implant Price:

• Location: Prices tend to be higher in Western Europe and North America compared to other regions. 
• Clinic: The experience of the dental team, clinic location, and real estate costs affect pricing. 
• Implant Type: Straumann offers various implant types, including standard titanium and the more advanced Roxolid implants, with varying prices. 
• Additional Procedures: Bone grafting, if needed, adds to the overall cost. 

Example Price Ranges:

• United States: A single Straumann implant can range from $4,000 to $6,000. 
• Turkey: Prices for Straumann implants are often lower, averaging around $600 to $800. 
• Mexico: All-on-4 with Straumann implants can start at $7,680 per jaw. 
• UK and Germany: Prices range from €1,700 to €2,500 per implant. 

Cost-Saving Strategies:

• Consider clinics abroad: Some clinics in countries like Turkey and Mexico offer Straumann implants at significantly lower prices. 
• Inquire about discounts: Some clinics may offer package deals or discounts for multiple implants. 
• Compare prices from different clinics: Get quotes from several clinics to find the best value for your needs. 

Note: It’s essential to consult with a qualified dentist to get an accurate cost estimate for your specific situation. 

AI responses may include mistakes. Learn moreStraumann Dental Implants: Types, Costs, and Success RatesNov 15, 2024 — What are the Prices of Straumann Dental Implants? Straumann implant prices vary based on factors such as the type of i…Maltepe Dental ClinicStraumann Implant Special – dentoamericadentoamerica(function(){
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How do I contact implant direct?

888-649-6425
Customers can also contact Customer Service at 888-649-6425 for guidance.

How good are Straumann implants?

They are known for their durability, natural appearance, and biocompatibility, making them a popular choice for tooth restoration. What Are the Benefits of Straumann Dental Implants? Straumann implants provide numerous benefits, including high success rates, natural aesthetics, and long-lasting durability.

What is the failure rate of Straumann implants?

Independent landmark study shows significantly lower failure rate with Straumann dental implants. 154 implants lost (1.4 %); 121 patients affected (4.4 %).

What is the phone number for Straumann implants?

Contact the eShop concierge line at 877/687 7887 or login to www.straumanngroup.us/eshop to get started. Get Started! Learn how to easily login and register on the eShop. A complete step-by-step guide helping you navigate through the eShop for all your orders.

Where is Straumann headquarters in the US?

Its headquarters in Andover, Mass., combines manufacturing, training and education, marketing and customer service under one roof. With a location in Waltham, Mass., Straumann USA is the United States subsidiary of Straumann Holding, headquartered in Basel, Switzerland.