StockX Customer Service: Phone vs Live Chat — Complete Professional Guide

Quick summary and channel overview

StockX (founded in 2015, headquartered in Detroit, Michigan) routes most customer service through its online Help Center and in-app live chat rather than a public, generic phone hotline. The official support portal is at https://support.stockx.com and the canonical support email is [email protected]. For most buyers and sellers, live chat and the ticket system deliver the fastest, trackable outcomes.

Expect different response cadences: live chat sessions typically give an answer in 5–30 minutes during active hours, whereas email/ticket replies generally arrive within 24–72 hours. For any escalation, always capture the case ID provided by the agent — this is the primary reference used across StockX’s internal teams.

Does StockX publish a customer service phone number?

StockX does not promote a single, centralized 24/7 customer-service phone number for routine buyer/seller issues. The company intentionally funnels requests through chat and ticketing so every case is logged, timestamped and attached to the relevant order or seller account. That design reduces misrouting and preserves evidence for authentication disputes and refunds.

If you require a call (for example, a business partnership, press inquiry or a complex commercial dispute), use the Help Center contact form or live chat to ask an agent to arrange a callback or to route you to the appropriate corporate contact. Public-facing corporate and press addresses are managed through the website — do not expect on-demand telephone support for standard order issues.

How to open live chat (step-by-step)

StockX’s live chat is available on both desktop and mobile (iOS/Android) via the Help Center. Using live chat is the recommended first route for time-sensitive matters (shipping exceptions, delivery confirmations, authentication disputes), because it ties an agent response directly to your order. Below are precise steps used by professionals to accelerate resolutions.

• Log in to your StockX account at https://stockx.com or open the StockX mobile app. From the bottom-right of the Help Center page click the chat bubble or the “Contact Support” button.
• Select the topic that best matches your issue (Orders & Tracking, Selling, Authentication, Returns & Refunds). Provide your order number or sale ID and a short summary: e.g., “Order #S1234567: Delivery marked delivered but not received — tracking 9400… — purchased 03/14/2025.”
• Attach supporting documents immediately: clear photos, a screenshot of the tracking page, proof of payment (last 4 digits only), and timestamps. Request a case number and an estimated SLA (e.g., “Please confirm estimated response time in hours”).

What to prepare before contacting live chat

Preparation shortens resolution time. Agents cannot act without order context and evidence, so have the following items ready. Combining these into a single initial message reduces back-and-forth and can cut resolution time from days to hours.

• Order or sale ID, SKU or exact item title, purchase or sale date, and the price paid (e.g., $220 on 02/11/2025).
• Shipping/tracking number and courier name (USPS, UPS, FedEx), screenshots of tracking, photos of the item (for authentication/damage claims), and the last 4 digits of the payment method.
• For sellers: proof of shipping (label image with tracking), date shipped, and the courier receipt. For authentication disputes: close-up photos of tags, serial numbers, and any non-standard packaging.

Common issues, expected resolutions and typical timelines

Authentication failures: if an item fails inspection, StockX typically notifies the buyer and initiates a refund. In many cases refunds are processed back to the original payment method within 3–5 business days after the rejection notice, though posting time depends on the bank or card issuer.

Shipping and tracking problems: sellers are generally required to ship within the platform’s stated window (commonly 2 business days after sale); once shipped, StockX’s authentication facilities typically take 1–7 business days to inspect and process an item. Delays greater than 7–10 business days should trigger a live chat request and, if necessary, escalation.

Escalation best practices — when to request a supervisor or open a payment dispute

If live chat cannot resolve the issue on first contact, ask the agent to escalate and to provide a formal case number and expected SLA (in hours). Professional escalations document the issue, attach the evidence you provided, and state the desired resolution (refund, replacement, reship, or partial credit). Always request a supervisor if you do not receive a clear next-step or timeline within the chat.

If escalation through StockX shows no progress after the published SLA, you may file a dispute with your payment provider. Card networks (Visa, Mastercard) often allow disputes up to 60–120 days depending on issuer rules — confirm your bank’s timeframe. Maintain copies of all chat transcripts, case IDs, tracking history, and photos prior to initiating a chargeback.

Physical addresses and corporate contacts

StockX’s corporate headquarters is located in Detroit, Michigan (company established 2015). Specific warehouse or returns addresses are assigned per order and visible in your order dashboard; do not ship returns to general headquarters without explicit instruction from StockX support. For authenticated shipping or returns, always use the address provided in your live chat or Help Center ticket to avoid lost packages.

For official support, use the Help Center at https://support.stockx.com and [email protected] for email follow-ups. For press, partnerships or legal matters, request the appropriate corporate contact through the Help Center to ensure your inquiry is routed correctly and logged against your case number.

Where is StockX office?

Detroit, Michigan
StockX’s main office and corporate headquarters is located at 1046 Woodward Avenue in Detroit, Michigan.

How can I talk to someone at StockX?

1. Live Chat. Monday – Friday: 9am – 5pm.
2. Phone. Monday – Friday: 9am – 5pm.
3. Email. Submit 24/7.

How to request a refund on StockX?

To exercise your Right of Withdrawal, contact StockX customer support within 14 days of receiving your item. Provide all necessary details of your order along with the reason for withdrawal. Ensure the item is in its original condition with the StockX tag attached.

What is the response time for StockX?

1-2 hours
Conversation. typical response time is 1-2 hours. Also check your spam and email tabs for all replies from us just to be safe.

Can you call StockX to cancel an order?

You can contact StockX using one of the following options: Email: [email protected]. Phone: (313) 343-1228.

How can I get help with my StockX order?

To initiate contact, visit their Help Center at https://stockx.com/help/home and select “Contact Us” at the bottom of the page. For phone support, logged-in users can request a callback by selecting the “Let us call you” option; a representative will typically respond within 20 minutes during business hours.