Steinhafels Customer Service Number: How to Find It, Use It, and Escalate Effectively

Where to find the official customer service number

The single most reliable source for Steinhafels’ customer service phone number is the company’s official website at https://www.steinhafels.com. On that site use the “Contact Us” link and the “Store Locator” (https://www.steinhafels.com/stores) to find both corporate and store-specific telephone numbers and current hours. Retail chains like Steinhafels frequently publish a main corporate number and individual store direct lines; the store-specific line is the fastest route for issues tied to a specific purchase, delivery or in-store service.

Because phone numbers and hours change seasonally, always confirm the number on the website immediately before calling. If you prefer mobile-first options, the store pages typically include a “Call” button, maps and an address, and many locations list live-chat availability during business hours—use those to obtain the exact numerical digits for the location you need.

What to prepare before you call

Having the right documentation available at the time of the call shortens hold times and prevents repetitive follow-ups. Prepare the order number, receipt or invoice, SKU or model number of the furniture item, the name of the salesperson or delivery coordinator (if listed), the delivery date and carrier name, and the last four digits of the payment card used. For damaged or incorrect items, take high-resolution photos (front, back, labels, packing) and have them ready to email or upload to the support portal.

Also note the desired resolution before calling: do you want an exchange, a refund, a repair, a replacement part, or an adjustment? Being specific saves time. If the purchase was financed or on a promotional payment plan, have the finance agreement or account number available—customer service often needs that to process adjustments or cancellations.

Common reasons to call and expected response times

Customers typically call Steinhafels customer service for delivery scheduling or rescheduling, assembly or installation questions, returns and refunds, warranty claims, and missing or damaged parts. Simple account and order-status inquiries are often resolved during the first call; expect to receive a confirmation or ticket number immediately for these scenarios. For logistics issues such as rescheduling an oversized delivery, expect coordination activity that can take 24–72 hours to finalize.

Refunds and warranty-authorized repairs generally take longer: credit refunds on a returned item commonly post to a card in 3–14 business days depending on your bank, while warranty repairs and replacement-part orders can take 7–30 days depending on stock and shipping. If you are dealing with a third-party delivery vendor, add an additional 3–14 day window for coordination and completion.

Escalation path and alternative contact channels

If an initial customer service call does not resolve your issue, escalate in the following order: store manager → district or regional manager → corporate customer service via the website contact form → company social media (Facebook/Instagram) direct message → formal written complaint (email or mailed letter). Escalation should always include your ticket/order number, timeline of interactions, and a clear requested outcome (refund, replacement, credit, or repair).

If escalation through company channels stalls, use consumer advocacy options. File a complaint with the Better Business Bureau and consider contacting your state consumer protection agency if you are in Wisconsin or another state where the retailer operates. As a last resort, you may pursue a chargeback through your credit card issuer if a merchant fails to honor a refund after a reasonable timeframe—check card issuer rules, since time limits (e.g., 60–120 days) apply.

• What to have ready when escalating: order number, photos, timeline of calls (dates/times and agent names), store address (from the store locator), and any written estimates or invoices. This reduces repeat verification and accelerates manager-level decisions.
• Channels to use in parallel: call the store, submit the web contact form (capture the confirmation ID), send photos to available support email or upload portal, and message the company’s verified social profiles—doing multiple channels often increases visibility and speeds response.

Delivery, assembly and common costs to expect

Steinhafels and similar full-service furniture retailers offer several delivery tiers: curbside delivery, room-of-choice delivery, and white-glove services (assembly and debris removal). Typical third-party market ranges you can expect in the U.S. are: curbside $29–$99, room-of-choice $79–$199, white-glove $99–$399 for single-item deliveries, but prices vary by item size and travel distance. Always request an itemized delivery/assembly estimate before finalizing the order.

Restocking or return fees can apply for returns of large items that require freight handling—estimates in the industry are often 10–25% of the purchase price plus outbound/return shipping for oversized goods. If you purchased an extended protection plan or manufacturer warranty, check the plan’s written terms for coverage limits, service-call fees, and authorized repair channels before calling customer service to file a claim.

Quick action plan

Step 1: Go to https://www.steinhafels.com and open the Contact/Stores page to identify the exact phone number for your store or corporate office. Step 2: Gather your order number, photos, invoice and the resolution you want (refund, replace, repair). Step 3: Call during store hours, note the ticket ID, and if not satisfied, escalate by asking for the store manager and then following the escalation path above. Use social channels and consumer protection agencies only when internal escalation fails.

Following these steps and preparing the documentation listed will give you the best chance of a fast, favorable outcome when searching for and using Steinhafels’ customer service number and support resources. Always verify contact numbers and hours on the retailer’s official site before taking action.

How long is the Steinhafels warranty?

one year
We service all products (excluding accessories, clearance and As-Is items) for one year against manufacturers’ defect. After the one year warranty, we will assist you in obtaining parts from the manufacturer. We only service in our delivery areas.

Can I get a refund from Steinhafel?

Your purchase price will be refunded minus the following: A 15% restocking fee. Any Steinhafels Cash or Gift with Purchase dollars (will be refunded with qualifying reselection). Reselections are final sales and non-returnable.

Is Steinhafels owned by Ashley Furniture?

Steinhafels is a family-run, employee-owned business. Since 1934, Steinhafels Furniture has been providing quality home furnishings, mattresses, and home décor to southeastern Wisconsin. Continually improving and exceeding the expectations of our valued customers has sustained our growth and great reputation.

Who owns Steinhafels furniture?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Steinhafels Furniture is now 100% employee-owned, transitioning from family ownership in 2021. While the Steinhafel family initially owned and operated the business since 1934, they chose to sell the company to an employee stock ownership plan, according to WISN. The family still holds leadership positions within the company. 

AI responses may include mistakes. Learn moreSteinhafels family turning the furniture company over to employeesMay 4, 2021Milwaukee Journal SentinelAfter 87 years in the family, Steinhafels becomes employee-ownedMay 4, 2021WISN(function(){
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How do I cancel my Steinhafels order?

Customer Portal call: (262) 436-4600 | email: [email protected].

How do I contact Steinhafels?

(262) 436-4600
Customer Portal call: (262) 436-4600 | email: [email protected].