stc customer service number — comprehensive professional guide

Primary contact channels and essential numbers

The quickest way for most residential customers in Saudi Arabia to reach STC (Saudi Telecom Company) is the short code 900. This short code is the official customer-care access point for account inquiries, billing questions, technical troubleshooting and service provisioning for STC mobile and fixed-line customers inside the KSA. STC operates this channel 24/7 for routine enquiries; specialized business or enterprise issues use a separate channel (see “Business and wholesale support” below).

For any caller who needs to confirm international contact options, official hours, or service-specific numbers, the authoritative source is STC’s website at https://www.stc.com.sa (use the “Contact Us” / “Support” pages). STC also publishes a store/branch locator on the site where you can find physical addresses for more than 300 retail and service points across Saudi Arabia.

Calling 900: what to prepare and what to expect

When you call 900, the Interactive Voice Response (IVR) will route you by service type (mobile, home broadband, postpaid bill, prepaid top-up, technical fault, roaming). To speed resolution, have the following information ready: your STC phone number or account number, your national ID or iqama number (for verification), the last payment amount or invoice number (if billing related), and the IMEI of your device for hardware or network-registration support.

Expect standard verification steps: the agent will confirm identity, read the reported issue back, create a service ticket, and provide a reference number. For network outages the agent should give an estimated time-to-repair (TTR); for account disputes you will receive a complaint reference and an escalation path. Average resolution times vary by issue complexity — simple billing corrections often close within 24–72 hours, while technical or third‑party provisioning can take longer.

Alternatives to calling: app, chat, social and stores

STC’s self-service channel is the mySTC mobile app (available on iOS and Android) and the web portal at https://www.stc.com.sa. Through the app you can view and download invoices, change packages, top up prepaid credit, order SIM replacements, activate roaming, open technical tickets and track ticket status. Using the app or web chat is often faster than voice for routine transactions because you get timestamps, ticket IDs, and screenshots attached to your record.

If you prefer face-to-face service, STC’s retail centers (often called STC Stores or service outlets) provide ID-verified services such as SIM replacement, new number registration, device troubleshooting and bill payment. Use the store locator on the STC website to find the nearest branch and hours. STC is also responsive on official social channels (public-facing queries are commonly handled over Twitter and Facebook), but never share personal identity numbers publicly — use direct messaging or official channels to pass sensitive data.

Checklist: what to have before contacting support

• Account/mobile number and the last 4 digits of payment for verification.
• National ID / Iqama or passport and a copy (for in-person or formal requests).
• IMEI (for device issues), screenshots or error logs, and the exact timestamp of failures.
• Reference numbers for prior tickets or invoices, and the preferred callback number/time.

Business, enterprise and wholesale support procedures

Corporate customers receive dedicated account managers and specialized support SLAs. STC offers enterprise connectivity, cloud, security and IoT solutions with 24/7 NOC escalation for critical incidents. Enterprise service agreements (MSAs) normally specify response and resolution times (for example, critical severity response within 1 hour) and include on-site dispatch terms, spare‑parts policies and penalties for SLA breaches.

If you manage a business account, contact your assigned account manager or use the enterprise contact points listed on the STC Business pages (https://www.stc.com.sa/en/business). For urgent carrier-level incidents, ask for a formal incident number and the NOC escalation path so you have an auditable trail for recovery and billing reconciliations.

Escalation, complaints and regulatory options

If your issue is not resolved to your satisfaction through STC’s frontline channels, request escalation to a supervisor and keep the complaint reference number. Escalation steps should be documented in the ticket notes, with expected timelines for a supervisor response. If resolution is delayed beyond the timeline STC provides, ask for management-level review and a documented remediation plan.

For unresolved disputes you can refer the case to the national telecom regulator (Communications, Space & Technology Commission – CST or CITC depending on local naming conventions). The regulator’s website (search for “CITC Saudi complaints” or visit the regulator’s official site) provides the formal consumer-complaint process, expected regulatory timelines, and any required evidence to attach (copies of tickets, timelines, and correspondence). Using regulator escalation is appropriate after documented attempts with STC and when contractual or billing disputes remain open after the company’s internal escalation.