Soufeel Customer Service Number — Expert Guide

Overview: what Soufeel customer service handles

Soufeel is an international jewelry retailer that sells sterling silver, plated, and custom pieces to customers in dozens of countries. The customer service function covers order verification, shipping and tracking inquiries, returns and exchanges, warranty repairs (typically for manufacturing defects), and questions about custom engraving or personalization. For complex issues—lost shipments, customs holds, or suspected counterfeit concerns—support often requires exchanging photographs, order receipts, and tracking details.

When you contact support you should expect three things from a professional jewelry merchant: a case or ticket number, a clear timeline for the next action, and a written confirmation of any resolution (refund amount, return shipping address, or repair estimate). In many e-commerce operations the first response is automated within minutes and a trained agent replies within 24–72 hours; for phone support you may get immediate assistance during advertised local hours.

Where to find the correct customer service phone number

Soufeel maintains region-specific contact points. The single authoritative source for phone numbers and official contact channels is the company website: https://www.soufeel.com — use the “Contact Us” or “Customer Service” link in the footer. Because Soufeel ships from multiple warehouses (global or regional fulfillment centers), the support telephone number you should call often depends on the market where you placed the order (for example, US, EU, UK, Australia, or China). Checking your order confirmation email will also list the relevant local contact method.

If a phone number is not listed in your order email, use the website chat or ticket form and request the phone callback option; many merchants will offer a callback when live agents are available. Example phone formats you might see: a domestic US toll-free number like +1 (800) 555-0123 (example only), an EU number +44 20 7123 4567 (example only), or an international customer support line such as +86 755 1234 5678 (example only). Always verify numbers on the official site before calling.

Preparing for the call (what to have ready)

• Order number (example format: SF123456789) — the single most important identifier; agents search by this.
• Full name and billing email used at checkout — for identity verification and to pull up the order history.
• SKU or product code and photos (front, back, any damage) — critical for warranty or damage claims.
• Tracking number and carrier name (USPS, DHL, ePacket, UPS) — helps support trace shipments and file carrier claims.
• Proof of payment (last 4 digits of the card or PayPal transaction ID) — required for refunds or chargeback prevention.
• Preferred resolution (refund, replacement, repair) and your shipping address for returns — speeds up decisioning.

Having those items available before you call reduces hold time and increases first-contact resolution probability. If you are calling from a different time zone, convert the advertised support hours into your local time and note business days—weekends and public holidays can extend response times.

Alternative channels and escalation paths

If a phone number is not convenient, Soufeel typically offers live chat on-site and a ticket/email system. Use live chat for simple status checks (order shipped, tracking number) and email/ticket for requests that require attachments (photos, invoices). When escalating, ask for a ticket or case number and the agent’s name; if unresolved, request escalation to a supervisor or the Quality Assurance department. Escalation policies vary, but a good target is to request supervisor review within 48–72 hours if the frontline agent cannot resolve the case.

If you paid with a credit card or PayPal and the merchant does not resolve a legitimate claim within 15–30 days, you may open a dispute with your payment provider—first gather your ticket numbers, email correspondence, and shipment tracking. For international shipments held in customs, contact the customs broker listed on the tracking entry and keep receipts of any duties paid; Soufeel agents will need those documents to process reimbursement for customs-related issues when applicable.

Common issues and typical timelines

• Order confirmation and minor address updates — usually resolved within 0–24 hours before the item ships.
• Shipping delays and carrier investigations — expect a carrier investigation of 3–10 business days; if lost, merchants typically issue refunds or replacements after 10–21 days depending on carrier policies.
• Returns for non-customized items — many jewelry retailers accept returns within 14–30 days (confirm Soufeel’s current policy on the site); refunds are issued after item inspection, commonly within 5–10 business days.
• Warranty repairs for manufacturing defects — initial assessment 3–7 business days, repair turnaround 1–4 weeks depending on part availability and shipping.

These timeframes are operational norms across cross-border jewelry ecommerce and give realistic expectations when engaging support. Always save the final confirmation email when an agent commits to a remedy—this is your proof if the case requires follow-up.

Practical tips for smoother outcomes

Be specific and factual on the first contact: cite order number, shipment tracking, and exact defect or discrepancy with photos. If seeking a refund, request the exact refund amount and the method (original payment, store credit). If you need a replacement, confirm SKU, metal finish, size, and whether expedited shipping costs are covered—ask for a dollar estimate in writing (for example: “replacement cost: $45.00 USD plus $12.00 USD expedited shipping”).

Finally, document the interaction: note agent names, times, ticket numbers, and promised dates. If you escalate externally (to a bank or marketplace), this documentation is decisive. For the most current contact numbers and specific return addresses, always verify on Soufeel’s official site https://www.soufeel.com or the contact information included in your purchase confirmation email.

What is Shein’s customer service number?

We will remain vigilant as we complete the investigation and implement new safeguards to prevent any future breaches. For more information regarding the investigation and the actions SHEIN is taking to protect customer information, please refer to our FAQ at www.shein.com/datasecurity or contact us at 844-802-2500.

Who is the CEO of Soufeel?

Soufeel’s CEO is Steven Gao How do I contact Soufeel? Soufeel contact info: Phone number: (844) 294-7875 Website: www.soufeel.com What does Soufeel do?

How do I contact Soufeel?

✉ Customer Service: [email protected].

What is the customer service number for Herbalife?

If you have questions or comments, you may contact us at: 800 West Olympic Blvd., Suite 406, Los Angeles, California 90015 (Attn: Privacy Dept.), [email protected], 866-866-4744.

How do I contact one touch?

Have a question about a OneTouch® product? In the U.S., contact customer service via email at [email protected] or visit OneTouch.com. Outside of the U.S., please visit OneTouch.com/Global and select your country so we can best support you.

Where is Soufeel located?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Soufeel does not have a single fixed physical store, but has had various business addresses in the United States over the years, including locations in New York, NY, Seattle, WA, Chicago, IL, and City of Industry, CA. As an online retailer specializing in jewelry, their operational base has shifted, but they serve customers globally.  Previous Office/Headquarters Locations

• New York, NY: . Opens in new tabSeveral records show Soufeel Jewelry Limited with an address at 228 Park Ave S # 58009, New York, NY 10003-1502. 
• Seattle, WA: . Opens in new tabAnother address listed for Soufeel Jewelry Limited was 6025 32nd Ave S, Seattle, WA 98118-3101. 
• Chicago, IL: . Opens in new tabDun & Bradstreet lists Soufeel Jewelry Inc. at 6050 W Eastwood Ave APT 201, Chicago, IL 60630-3177. 
• City of Industry, CA: . Opens in new tabMapQuest lists Soufeel Jewelry Inc. at 17700 Castleton St Ste 406, City Of Industry, CA 91748. 

Current Status Soufeel is primarily an online retailer with a worldwide customer base. Their operational address can change, and the most current information can usually be found on their official website or through the Better Business Bureau (BBB) for business profile information. 

AI responses may include mistakes. Learn moreSoufeel | BBB Business Profile | Better Business BureauOverview. Own this business? Soufeel. 6025 32nd Ave S. Seattle, WA 98118-3101. View Headquarters.BBBSoufeel Jewelry Limited | BBB Business ProfileOverview. Headquarters. Soufeel Jewelry Limited. 228 Park Ave S # 58009. New York, NY 10003-1502.BBB(function(){
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