Solidcore customer service phone number — how to find it, when to call, and what to expect

Where to locate the Solidcore customer service phone number

Solidcore maintains a decentralized customer-contact model: most routine, time-sensitive issues (class bookings, same-day changes, studio hours) are handled at the local studio level, while billing, membership disputes and corporate escalations are routed through centralized customer care. The single most reliable source for an accurate phone number is Solidcore’s official studio locator at the company website (https://www.solidcore.co). Enter your city, state or ZIP code into the locator and each studio listing returns a street address, local phone number and studio-specific hours.

If you do not see a phone number on the studio listing, Solidcore operates an account and booking center accessible via the SOLIDCORE mobile app (iOS/Android) and the online account portal. For membership- and billing-related inquiries where a direct studio line is not appropriate, use the “Help” or “Contact” link in your account portal — that form generates a ticket into the centralized customer care queue so a representative can respond via email or call you back if you request a phone contact.

Studio line vs. corporate support — when to call which number

Call the local studio phone number when you need immediate, location-specific help: class availability, last-minute waitlists, instructor substitutions, day-of access or locker inquiries. Local studios typically answer during scheduled studio hours; if nobody answers, voicemail will usually direct you to text or email alternatives or to leave a message for a same-day callback.

Call corporate or submit a support ticket for account-level problems: recurring billing disputes, membership freezes/cancellations, class-pack refunds, account transfers or legal requests. These issues often require access to billing logs and may take 24–72 hours for resolution because they involve verification steps (payment method verification, membership ID, transaction dates). If you need a phone callback for these matters, state it explicitly on the support form and include best callback times and a local phone number.

What to prepare before you call customer service

• Have your account ID and the email address tied to your Solidcore account ready. Customer care will typically verify identity using the account email and last 4 digits of the payment card on file.
• Gather transaction details (date of purchase, amount charged, last four digits of card, order or class ID) for billing disputes. For class changes or refunds, note the class date/time, studio location and instructor if known; this reduces back-and-forth and shortens hold/response times.
• Know your timing requirements: Solidcore studios commonly enforce cancellation windows (typically within 8–24 hours before class) — bring dates and timestamps if you are disputing a late-cancel fee so the agent can check logs and waiver windows.

How to get a fast resolution: process, expected timelines and escalation

When you call, expect the following standard workflow: identity verification (2–5 minutes), problem description and information gathering (3–10 minutes), and then either immediate resolution or escalation. Simple account changes (card updates, scheduling adjustments) are frequently completed during the initial call; refunds and membership disputes require supervisor review and are put into a 24–72 hour review queue.

If your matter is time-sensitive (upcoming travel, billing error preventing booking), request an expedited review and provide a succinct justification. If the first-line agent cannot resolve your issue, ask for an escalation or a confirmation number for the ticket. Escalated cases usually include an expected response window and the name/extension of the supervising representative or a direct email contact for follow-up.

Practical alternatives and backup channels

If you can’t reach a phone line, Solidcore’s app and online account portal offer in-app messaging and ticket submission which often provide faster written traceability for billing disputes. Social channels (Instagram @solidcore and Facebook) are monitored by community teams and can surface urgent requests, though they will typically redirect you to the private support channel to handle personal account details.

For on-the-spot issues at a studio (equipment inquiries, locker access, class safety) visit the studio address shown in the locator — most studios have front desk staff at class start times. If you want me to pull the local studio phone number for your area, provide your city and ZIP code and I will retrieve the exact studio phone, address and hours from the locator immediately.

How long does solidcore take to get back to you?

Someone from our team will be in contact within 72 hours. Success!

Do you get a refund if you cancel solidcore?

Please note we do not give refunds; your class will go back in your account for you to use another time. If you cancel within 10 hours before class starts, you will lose the class. We cannot give refunds for any classes that you miss.

Who is the CEO of solidcore?

Bryan Myers
Bryan Myers, the president and CEO of fitness company Solidcore, starts his days at 6 a.m. His days often involve eating a big breakfast, leading his team in workouts, and attending meetings.

Is solidcore once a week enough?

How many days a week should I take class? Consistency is key! Whether you can accommodate 1 class per week or 3 classes per week, the best way to get results is by consistently showing up each week. Our workout is designed to work your muscles to second stage muscle failure, so recovery is important.

Can I cancel a membership and get a refund?

Typically, when you cancel a subscription, you’re not issued a refund automatically. You may receive it if you’re eligible and apply for it first. Your eligibility for a refund depends on the company’s policy and several other factors, such as when you’ve canceled and the reason for canceling.

Can I get a refund if I forgot to cancel?

You should know that forgetting to cancel a subscription may not be deemed a valid reason for requesting a chargeback. The option is intended to protect consumers in case of fraud, billing errors, and damaged or undelivered goods.