Society6 customer service number — definitive guide

Short answer: phone number availability and why it matters

As of 2025, Society6 does not publish a dedicated public customer service phone number for general order support. Society6 operates a primarily digital support model: a Help Center knowledge base plus a ticket-based contact form. This is common for print-on-demand marketplaces where written tickets and photos shorten diagnosis time for print, fabric, or shipment defects.

Because there is no universally advertised phone line, callers who find phone numbers listed elsewhere are often reaching third-party service providers, resellers, or outdated listings. For accurate, actionable help tied to your order history, use the official channels described below so the support team can access order IDs, fulfillment logs, and internal notes in one system.

Official contact methods and exact URLs

The single most reliable entry point is the Society6 Help Center. Use the “Submit a request” form so your ticket attaches to your account and order(s): https://help.society6.com/hc/en-us/requests/new. The Help Center homepage with articles and policy pages is https://help.society6.com/hc/en-us.

For social signals or account verification, Society6’s official social profiles are helpful for updates (not for sensitive order data). Official handles: Instagram @society6 and Twitter/X @society6. Do not share payment details publicly; request a private message or submit through the Help Center for account-specific issues.

• Primary support portal: https://help.society6.com/hc/en-us/requests/new (use for order problems, refunds, shipping issues)
• Help Center (self-service articles): https://help.society6.com/hc/en-us
• Social: Instagram @society6, Twitter/X @society6 (useful for outage/announcement checking)

What to include in your support request (checklist for fastest resolution)

Tickets that include specific, verifiable details resolve far faster than vague complaints. When you open a request, attach high-resolution photos (JPEG/PNG) of the product and packaging, and include the name on the order exactly as it appears, the full order number, and the date of delivery. If you no longer have the packaging, a close-up photo of the product defect is still essential.

If your issue is shipping-related, include the tracking number and the shipping address as printed on the confirmation. For payment or refund questions, include the last 4 digits of the card used and the billing ZIP/postal code so support can match transactions without full payment details.

• Essential fields: full order number, SKU or product name, date of delivery, shipping tracking number (if available), 2–3 clear photos of defect/damage, and the email associated with the Society6 account.

Typical response times, refund windows, and processing numbers

Society6’s digital support workflow typically produces an initial acknowledgement within 24–72 hours on business days; resolution times vary by issue complexity. For straightforward replacement or refund requests where photographic evidence supports a defect, many tickets are resolved within 3–10 business days. More complex investigations (cross-checking production prints, fulfillment center audits) can take up to 30 calendar days.

Policy windows to note: most marketplaces request you report damaged, defective, or incorrect items within 30 days of delivery. Refund processing—once approved—usually posts back to the original payment method within 3–7 business days for most credit cards, but banks can take up to 10 business days to reflect the credit.

Common issues and practical fixes

Quality problems fall into a few repeatable categories: printing alignment, color variance, defective fabric/finish, and shipping damage. Color variance between your monitor and the physical print is common; request a product photo comparison and reference the SKU so the team can check the file sent to production. For alignment or sizing errors, include both full-product and close-up photos along with a measuring tape photo showing dimensions.

Shipping problems (lost, delayed, wrong address) require the tracking number and the date the tracking last updated. If a tracking number shows “delivered” but you did not receive the package, confirm with neighbors and the delivery carrier first, then submit those details in your ticket. Society6 will coordinate with the fulfillment partner and, if necessary, issue a replacement or refund after investigation.

Escalation, documentation, and best-practice tips from a professional

Keep all relevant documentation: order confirmation email, proof-of-delivery screenshots, serial photos, and your ticket number. If your initial ticket does not resolve the issue in a reasonable timeframe (for example, no substantive update after 7–10 business days), reply to the same ticket thread and reference the ticket number to escalate. Opening duplicate tickets slows resolution because information fragments across multiple threads.

For high-value or time-sensitive orders, purchase tracking upgrades where available and photograph unboxing upon receipt to document condition at delivery time. If you need legal or formal business correspondence, request the support team’s escalation contact via the Help Center ticket so you can take the matter to a specific internal team; keep correspondence factual, with timestamps, photos, and precise order IDs for the fastest outcome.