Snow Joe Customer Service — Expert Guide

How to contact Snow Joe and what to expect

Snow Joe’s primary customer-facing site is https://www.snowjoe.com where you’ll find product manuals, parts diagrams, and the contact page. For phone support in the United States call 1-866-766-9563 (1-866-SNOWJOE); typical phone hours are Monday–Friday 9:00 a.m.–7:00 p.m. ET and limited weekend coverage in peak winter months. The site also exposes a live chat widget during business hours and an email route ([email protected]) for non-urgent inquiries — expect an email response within 24–72 hours on average.

When you call or write, have three pieces of information ready to speed the interaction: the exact model number (for example “SJ623E 18-Inch 13-Amp” or a cordless model like “iON13SB-CT 40V”), the product serial number (usually on a sticker under the chassis or inside the battery compartment), and proof of purchase (order number, invoice, or retailer receipt). If you bought from a third-party retailer (Amazon, Home Depot, Lowe’s), have that order number handy as warranty and return routing can differ from Snow Joe’s direct-sales process.

Warranty, registration, returns and repair policy details

Most Snow Joe consumer products carry a manufacturer’s limited warranty of 2 years from the date of purchase; some professional or commercial-grade lines may carry 3-year terms. Warranty coverage typically includes defects in materials and workmanship but excludes normal wear items (belts, shear pins, batteries after a specified capacity decline) and damage from misuse. Registering your product within 30 days at the online registration page (https://www.snowjoe.com/pages/product-registration) documents the purchase date and can expedite warranty claims.

Snow Joe’s direct online store generally offers a 30-day return window for unopened/unused items; opened items may be eligible for return with a restocking fee or final inspection. If a unit requires factory service under warranty, Snow Joe will issue an RMA (return merchandise authorization) and give instructions for shipping to an authorized repair center. Typical repair turnaround times run 7–21 business days depending on parts availability; expedited repairs or out-of-warranty diagnostics often incur service fees in the $45–$120 range plus parts and shipping.

Troubleshooting the most common problems before you call

Battery-powered models: if a cordless Snow Joe won’t power up, confirm the battery voltage (nominal ratings are 24V, 40V, 60V) with the charger’s LED indicators. Batteries that won’t accept a charge often show a red or blinking LED; try a different outlet, a different charger, and note charger model numbers (e.g., 40V MAX charger). For battery capacity issues, expect useful life of 2–4 years depending on duty cycle — replacement battery packs range from approximately $99 to $399 depending on Ah and voltage.

Electric and gas machines: clearing chute clogs safely and maintaining belts are the two most frequent issues. For single-stage electric throwers, always unplug power before unclogging; for two-stage gas engines, use the manufacturer-supplied clearing tool and shut off the engine. Belts and shear pins are consumables — typical replacement belt prices are $12–$45 and shear pins $3–$8 each; keep spare parts on hand in heavy snow regions to avoid downtime.

Parts, service centers, ordering and logistics

If you need replacement parts, Snow Joe’s online parts lookup and exploded diagrams are the fastest route: go to the product page at snowjoe.com and click “Manuals & Parts” or visit the Support section. Typical lead times for in-stock parts shipped from Snow Joe’s distribution centers are 2–5 business days within the contiguous U.S.; expedited shipping options are available for an added fee. Popular replacement items and ballpark retail prices:

• Replacement batteries: $99–$399 (depends on voltage and Ah)
• Replacement auger assemblies for snow blowers: $49–$249
• Belts and shear pins: $3–$45
• Replacement chargers: $29–$89
• Electric motor assemblies or lower housings: $79–$349
• Authorized service centers: Snow Joe lists regional service partners by ZIP code on its Support page; expect 1–3 centers within a 50–100 mile radius in most U.S. metros

How to get fastest, most effective resolution and escalation path

To minimize back-and-forth: provide high-resolution photos, short video clips showing the fault, the model and serial number, purchase date and order number, and the steps you’ve already tried. Ask for an RMA number if a return or repair is necessary — Snow Joe will not accept unsolicited returns without an RMA and that number is needed for tracking. Typical first-line phone resolutions happen during the call; email/chat escalations routinely take 24–72 hours and factory-authorized repairs take longer.

If a claim is denied and you believe your case falls under the warranty, request a supervisor and keep written records of dates, representative names, and ticket numbers. For purchases through third-party retailers, escalate through that retailer’s return channel first (Amazon A-to-z, Home Depot returns desk, etc.) because many retailers control the initial return authorization. For unresolved consumer disputes in the U.S., documenting the case with photos and copies of communication will also facilitate complaints to payment processors, the Better Business Bureau, or state consumer protection offices.

Final operational tips

Prep your Snow Joe before winter by checking fasteners, replacing worn belts, testing battery charge cycles, and ordering common wear parts in October–November when shipping is faster and stock is plentiful. Keep product registration, proof-of-purchase, and a small kit of spare shear pins and belts in the garage — these inexpensive items prevent most field failures from becoming multi-day problems.

When in doubt about safety, stop and contact support rather than forcing operation. Using the correct channels (phone for immediate help, email for documentation, live chat for quick lookups, and the website for parts and manuals) will resolve most issues within the timeframes listed above and keep your Snow Joe running reliably season after season.

Who manufactures Snow Joe?

Snow Joe, LLC is an American company that designs, manufactures, and distributes outdoor power tools and equipment. It is headquartered in Hoboken, New Jersey, and was founded in 2004.

Where is Snow Joe Company located?

Hoboken, NJ
Snow Joe is headquartered in Hoboken, NJ.

Does Home Depot sell Snow Joe?

Check out our lowest priced option within Snow Joe Snow Blowers, the Plus 13 in. 10 Amp Electric Snow Blower Shovel by Snow Joe. What’s the top-selling product within Snow Joe Snow Blowers? The top-selling product within Snow Joe Snow Blowers is the Snow Joe 100-Volt iONPRO 24 in.

How do I contact Snow Joe customer service?

You can register online at shopjoe.com/register, by chatting with us, or calling our Customer Service Department at 1-866-225-9723. Failure to register your Product will not diminish your warranty rights.

How do I contact Joe and Juice customer care?

[email protected]
CONTACT INFORMATION
Questions about the Terms should be sent to us at [email protected].

Who is the owner of Snow Joe?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Snow Joe is owned by All Season Power LLC, which also owns the Sun Joe, Auto Joe, and Aqua Joe brands. The company was founded by Joseph Cohen, who serves as the CEO. Snow Joe is headquartered in Hoboken, NJ, and has global manufacturing facilities. 

AI responses may include mistakes. Learn moreSnow Joe | LinkedInSnow Joe®, together with its complementary brands Sun Joe® and Aqua Joe®, planted its roots as a digitally native, direct-to-consu…LinkedIn · Snow JoeFAQs (Snow Joe DRTV)The Joe brands are based in the USA with corporate headquarters, distribution centers and customer service centers in New Jersey. Shop Joe(function(){
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