Simpson Strong-Tie Customer Service — an Expert Practical Guide

Overview: scope, history, and what to expect

Simpson Strong-Tie (brand of Simpson Manufacturing) has been a dominant supplier of structural connectors, anchors and lateral-force solutions for residential, commercial and industrial construction for more than six decades — the company traces its roots to the mid-1950s. Their customer service organization supports product selection, technical clarifications, warranty inquiries and field troubleshooting for thousands of SKUs, including straps, joist hangers, anchors, holdowns, shearwalls and moment-frame hardware.

Customers should expect an integrated support model: an online technical library (data sheets, load tables, CAD/Revit files), phone/email contact with technical representatives, and access to licensed engineers for stamped calculations on a project-by-project basis. Response-time goals differ by channel; typical email/portal responses are 24–72 hours, while phone support and urgent engineering promises are routed for next-business-day callbacks when the issue is project-critical.

How to contact Simpson Strong-Tie: channels and best uses

The official central resource is the corporate website at https://www.strongtie.com which consolidates product pages, technical bulletins, engineering calculators and the contact page. Use the site first: nearly every product page includes downloadable installation instructions, allowable load tables and links to ICC-ES or evaluation reports when applicable. The site also lists regional offices and distributor contacts for the U.S., Canada and international markets.

For direct assistance, choose your channel by need: phone or live chat for order status and urgent field questions; email or portal upload for sending photos, test reports or architectural details; and scheduled engineering consultations for stamped calculations or atypical conditions. For warranty and returns, use the returns portal or the customer-service contact listed on your invoice — this ensures order numbers and purchase documentation are attached to the case.

• Primary channels and when to use them: phone/live chat for immediate field support; portal/email for document-heavy questions; scheduled engineering consult for custom calculations or non-standard anchorage conditions.
• What the rep will ask for: model number/SKU, project address, purchase order or invoice number, photos/sketches of the installation, and loading details (axial load, shear, moment) if technical evaluation is requested.

Technical support: resources, calculators and engineering services

Simpson Strong-Tie maintains an extensive technical library: downloadable PDFs of installation instructions, allowable load tables, CAD details, Revit families, test reports and product safety data. Practical use cases include extracting allowable connector loads (often posted in lbf or kN), finding ICC-ES evaluation report numbers directly on product pages, and using published reduction factors for wet service, repeated loading or fatigue where specified by the code or manufacturer documentation.

For complex conditions — e.g., retrofit anchorage to concrete with existing rebar, holdown sizing with uplift and overturning combined loading, or special seismic detailing — Simpson Strong-Tie typically offers engineering support. Expect an engineer-assigned review when stamped calculations are required; the scope and fee depend on project complexity and jurisdiction. Before requesting calculations, prepare load diagrams, material strengths, and as-built photos to shorten turnaround time.

Ordering, pricing, warranty and returns — practical details

Pricing for connectors and anchors varies with material, finish and quantity; as a practical reference, small stamped connectors (straps, ties) commonly retail from under $1 to $10 per unit at distributor level, while larger holdowns, structural anchors and shearwall panels can range from $50 to several hundred dollars per unit depending on capacity and finish. Simpson Strong-Tie products are sold through national distributors (e.g., wholesale building suppliers) and through local dealers — distributor pricing and freight will affect landed cost.

Warranty terms are product-specific. Typical limited warranties cover defects in material and workmanship; for finish-related or corrosion-resistance claims consult the product data sheet or warranty page on the website. Returns generally require an RMA or returns authorization and original proof of purchase; inspect incoming shipments immediately and document damage with photographs and packing lists to speed resolution. For large or time-sensitive projects, confirm lead times: standard stocked items usually ship within 3–7 business days, while custom or powder-coated items can have lead times measured in weeks.

• Checklist to have ready before contacting customer service: SKU or product name, quantity, purchase invoice or PO number, project address and jurisdiction, installation photos or sketches, and any lab/test reports or code references you are applying.

Practical tips for contractors, specifiers and inspectors

Always download and keep the latest product data sheet and installation instructions on-site. These documents contain allowable load tables, bolt/fastener sizes, torque values, edge- and end-distance requirements, and special notes for reductions due to retrofit conditions. If you substitute a product or change fastener grade/size in the field, document the change and confirm with Simpson Strong-Tie technical support to avoid non-compliant installations that could affect structural performance or warranty coverage.

When specifying, include manufacturer SKUs or product codes and reference the exact installation condition (e.g., “holdown HHDQ-L2 with 2 – 5/8″ diameter A307 anchors into concrete with 2.5″ edge distance”) so suppliers and customer service can quickly verify availability and suitability. For inspections, have the purchaser or contractor provide product documentation and the engineer’s approval for any field modifications; this reduces friction during plan review and on-site acceptance.

How much do branch engineers make at Simpson Strong-Tie?

The average Branch Engineer base salary at Simpson Strong-Tie is $117K per year.

Where is Simpson Strong-Tie headquarters?

5956 W Las Positas Blvd, Pleasanton, California, U.S. Simpson Strong-Tie Company Inc.

How do I contact properly tied customer service?

If you require further assistance, please don’t hesitate to reach out to us using our Contact Form or by emailing us directly at [email protected].

How do I call Simpson Strong-Tie customer service?

If you have difficulties locating a dealer, please call Customer Service at (800) 999-5099.

How do I claim my Simpson warranty?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To file a Simpson warranty claim, you generally need to report the issue to Simpson Cleaning or your dealer, provide proof of purchase, and ensure the product is not misused or improperly maintained. Simpson Strong-Tie may require you to return defective parts to a designated service center for inspection.  Making a Claim:

1. 1. Verify Eligibility: Ensure the product is within the warranty period and that the issue is covered by the warranty (e.g., not due to misuse, ordinary wear, or improper maintenance). 
2. 2. Gather Necessary Information: Collect your proof of purchase (sales receipt), photos of the defect, and any relevant documentation. 
3. 3. Contact Simpson: Report the issue to Simpson Cleaning Systems (for pressure washers) or Simpson Strong-Tie, depending on the product, and follow their instructions. 
4. 4. Return Defective Parts (if required): For some products, Simpson may request you return defective parts to a designated warranty service center for inspection. 
5. 5. Follow Instructions: Adhere to all instructions provided by Simpson regarding the claim process, including shipping procedures and required paperwork. 

Key Considerations:

• Proof of Purchase: A copy of your sales receipt is crucial for validating the warranty. 
• Proper Use and Maintenance: Ensure you’ve used the product according to the manufacturer’s instructions and that it has been properly maintained. 
• Warranty Period: Be mindful of the specific warranty period for your product, as coverage varies (e.g., 90 days for components, 2 years for pumps on some pressure washers). 
• Limited Warranty: Simpson’s liability under the warranty is typically limited to repair or replacement of the defective product. 
• State Variations: Warranty rights can vary by state, so be aware of any specific regulations that may apply to you. 

AI responses may include mistakes. Learn moreLimited Warranties | Simpson Strong-TieALL WARRANTY OBLIGATIONS OF SIMPSON STRONG-TIE SHALL BE LIMITED, AT SIMPSON STRONG-TIE’S ABSOLUTE DISCRETION, TO EITHER REPAIRING …Simpson Strong-TieLIMITED WARRANTYLIMITED WARRANTY. Page 1. 21 – ENG. LIMITED WARRANTY. 90 DAY LIMITED WARRANTY ON PRODUCT COMPONENTS EXCLUDING PUMP. SIMPSON® warra…Lowe’s(function(){
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Who makes Simpson strong ties?

Simpson Manufacturing Co., Inc.
Simpson Manufacturing Co., Inc., headquartered in Pleasanton, California, through its subsidiary, Simpson Strong-Tie Company Inc., designs, engineers and is a leading manufacturer of wood construction products, including connectors, truss plates, fastening systems, fasteners and shear walls, and concrete construction …