Shreveport Water Customer Service — Shreveport, LA

Overview and primary contacts

Shreveport’s water and sewer services are administered through the City of Shreveport municipal utility functions. For authoritative information, the municipal website (https://www.shreveportla.gov) is the primary resource for service applications, Consumer Confidence Reports (CCR), billing FAQs and announcements about capital projects. City Hall is located at 505 Travis Street, Shreveport, LA 71101 for in-person customer service and payment questions.

For quickest assistance begin at the municipal portal and then call the city switchboard at 318-673-7300 to be routed to water/wastewater or billing staff. For life-safety events or obvious hazards (gas leaks, major sinkholes, active sinkage), always call 911 first; for after-hours reporting of water main breaks or sewer overflows use the city’s emergency reporting number available through the switchboard. If you need physical documentation such as the current CCR or a lead service line inventory, request it in writing (email or portal request) so the utility creates an auditable record.

Billing, payments and account management

Shreveport customers typically receive monthly utility bills that itemize water, sewer, sanitation and any stormwater or special district charges. Bills include meter read dates, consumption in CCF or gallons, and the billing period. Bills are due on the date shown; late fees and disconnection policies vary, but most municipal utilities begin late fees after the due date and schedule disconnections for nonpayment after a 20–45 day arrearage window — verify the exact policy on your bill or the city website.

Accepted payment methods generally include: online payments via the utility portal, automatic bank draft (ACH), in-person payments at City Hall, mail, payment drop-boxes and telephone payments (third-party convenience fees may apply, typically $2.50–$5.00 per transaction). Typical initial deposits for new residential service in similar municipalities range from $100–$250 depending on credit and payment history; reconnection fees upon shutoff commonly fall in the $40–$80 range. Always confirm current fees and deposit requirements directly with the utility before initiating service to avoid surprises.

• How to pay: online portal (search “Shreveport utility billing portal” at shreveportla.gov), auto-pay/ACH, in-person at 505 Travis St., or mail payments to the address printed on the bill.
• Documentation you may need to open an account: government photo ID, proof of ownership or lease, Social Security number for credit check, and a deposit or approved prepayment method.

Water quality, testing and regulatory compliance

The water system in Shreveport is regulated under the Safe Drinking Water Act and monitored by both the U.S. Environmental Protection Agency (EPA) and the Louisiana Department of Health (LDH). The utility must publish an annual Consumer Confidence Report (CCR) showing contaminant monitoring results, maximum contaminant level (MCL) compliance, and any violations. CCRs are typically produced each year and made available by July 1; check the City of Shreveport website or request a mailed copy if you do not receive it.

Routine monitoring includes tests for total coliform, E. coli, disinfectant residuals (chlorine), turbidity, nitrate and regulated metals like arsenic and lead where applicable. If you are concerned about lead, request information about lead service line inventories and homeowner sampling guidance; for private well owners, the LDH recommends periodic testing for bacteria and nitrates and provides a list of certified testing laboratories (see http://ldh.la.gov). For federal CCR guidance visit https://www.epa.gov/ccr.

Repairs, outages and emergency response

Water main breaks, pressure losses and sewer overflows are prioritized by severity. For localized low-pressure or no-water complaints, the utility will check mainline valves, pump stations and scheduled maintenance. Response times vary by workload and the incident’s public-safety risk; for a confirmed main break affecting traffic or causing large surface collapse, expect an emergency crew within hours. For smaller leaks inside private property the homeowner is generally responsible for repairs on the service line from the meter to the structure.

To report a problem, provide the exact service address, nearest cross streets, meter number if available, nature of the issue (e.g., visible water on roadway, foul odor, sewage backup), and whether the property is currently without water. Keep photos and timestamps — these can speed dispatch and give you documentation for any claim for damage or deduction request on a bill.

• Report items to include: address, contact phone, description (main break, sewer backup, low pressure), meter number (if known) and photos. For after-hours emergencies use the city’s emergency contact via 318-673-7300 or 911 for immediate hazards.

New service, metering, backflow and construction requirements

Service turn-on for new connections requires a completed application, proof of ownership/occupancy, payment of any deposit and scheduling for meter installation. Residential meter sizes are commonly 5/8″ x 3/4″; larger meters and commercial connections require meter sizing and possibly a separate capacity or impact fee. Many municipalities are deploying automated meter infrastructure (AMI) for remote reads; if Shreveport has AMI in your area, estimated bills should be rare and the utility can provide historical hourly/daily use graphs to help identify leaks.

Backflow prevention and cross-connection control are mandatory whenever there is an increased hazard (irrigation systems, boilers, chemical feed). If your property requires a backflow device, plans must be approved and testing done by a certified tester annually. Contractors performing plumbing or tapping into the distribution network typically must hold a municipal license and provide insurance; always request a permit number and keep copies of all inspection and test reports.

Practical tips and further resources

For documents: request the most recent CCR, lead service line inventory and a copy of the city’s plumbing and connection rules. For disputes over bills, start with an official written appeal to customer service and preserve copies; if unresolved, ask about an independent hearing officer or an appeal to the city council’s utility committee. Keep meter access clear and report suspected meter tampering immediately — tampering can result in criminal charges and back-billed consumption.

Key starting points: visit https://www.shreveportla.gov for service applications and notices, call the main switchboard at 318-673-7300 for routing to water or billing divisions, and visit the Louisiana Department of Health (http://ldh.la.gov) or the EPA (https://www.epa.gov) for regulatory and testing standards. If you need specific fee schedules, reconnection amounts, or a copy of the CCR, request them in writing from the utility so you receive current, auditable figures.