Showpo customer service number — how to find and use it effectively

Showpo is a Sydney-founded online fashion retailer (founded in 2010) that primarily operates through its website (https://www.showpo.com) and an online Help Centre. Many modern e-commerce brands, including Showpo, prefer channeling customer enquiries through their web Help Centre, live chat and email rather than publishing a single 24/7 phone line. This guide explains where to find any published phone numbers, what alternative contact channels are faster, what to have ready if you do call, and practical escalation steps with exact expectations and timelines.

The information below reflects common Showpo processes used by global online fashion retailers as of mid-2024 and focuses on practical steps you can follow right now to resolve orders, returns, shipping, payments or sizing issues. If you want an up-to-the-minute phone number, the fastest way is to check your order confirmation email or the contact page on Showpo’s site, because those communications will include the correct regional contact details for your purchase.

Where to locate Showpo’s customer service number

Showpo’s primary public-facing contact points are its Help Centre and the “Contact Us” section on the main site (https://www.showpo.com/pages/contact-us or Help Center at support.showpo.com). Retailers frequently update regional phone numbers, so the official website and your order emails are the canonical sources. If a phone number is available for your region, it will usually appear on those pages, or inside the footer contact details of transactional emails (order confirmation, dispatch notice).

If you placed an order, open the order confirmation or dispatch email first. That email typically lists: your unique order number (for Showpo this is usually a 6–8 character reference), a link to view the order online, tracking information for the parcel (carrier name and tracking number), and any phone number or direct link to live chat. For unplaced enquiries, the site’s contact page and live chat button are the fastest public paths; phone support, when offered, is often business-hours only and region-specific.

What to expect if you call a Showpo number

When a retailer offers a customer service phone number it is usually staffed Monday–Friday during business hours in the company’s primary time zone (for Showpo, Australian Eastern Standard Time — AEST — is common). Expect shorter wait times and faster resolution for order status, courier tracking, and simple returns authorisations. More complex matters (payment disputes, chargebacks, manufacturing quality investigations) may require escalation, written records and 24–72 hours for a full response.

If you do reach a live agent, they will request: your order number, billing name and email, shipping address, product SKUs or item names, and photos for damaged/incorrect items. Have the tracking number and payment method ready (e.g., last 4 digits of the card). Agents commonly open a case reference — record that case number; it is often required for escalations or follow ups with the support team or courier.

Preparation checklist — what to have ready before calling or chatting

• Order number and date (usually 6–8 characters) and the email used at checkout.
• Product name/SKU, quantity, size, and photos if the item is damaged or incorrect.
• Tracking number and courier name (e.g., Australia Post, DHL Express, FedEx), plus payment method (last 4 digits) for verification.
• Details of the resolution you want (refund, replacement, store credit) and any time-sensitive deadlines (e.g., event date).

Having those four items speeds up verification and shortens call/chat times. If your issue is a return, check Showpo’s returns timeframe (commonly 14–30 days for many online fashion retailers) and any restocking or return postage fees before contacting support; knowing the policy reduces back-and-forth.

Alternatives to phone: faster channels and escalation paths

In practice, Showpo’s live chat (available on the site during daytime business hours) and the Help Centre ticketing system are often faster than waiting for a phone specialist. Live chat typically resolves straightforward issues (size exchanges, tracking queries) in one interaction; email or ticket cases can take 24–72 hours depending on volume. If you need written proof of an agreement (refund amount, replacement authorisation), request that the agent confirm the outcome in an email or reference number during the interaction.

For escalations beyond front-line support, use these steps: 1) request to escalate the ticket to a senior advisor or the returns/fulfilment team; 2) ask for a case/reference number and expected SLA (for example, “senior response within 48 hours”); 3) if unresolved, contact the payment provider or file a dispute within the card issuer’s 120-day window for UK/AU/US cards. If the value is significant (over AUD 500 / USD 300), document all communication and consider lodging a complaint with your local consumer protection agency (e.g., Australian Competition & Consumer Commission guidance or equivalent in your country).

Practical timing, costs and realistic outcomes

Typical resolution times: live chat — immediate to within 1 business day; email/ticket — 24–72 business hours; escalated cases — 2–10 business days depending on investigation complexity. Shipping costs and refund timelines are tied to the payment processor: refunds can take 3–10 business days to appear on a card statement after the retailer issues them. If a courier returns an item to sender, allow an extra 3–7 business days for the parcel to be processed back into inventory before a refund can be issued.

Costs you may encounter: return postage (varies; domestic returns often range AUD 7–15 depending on service), express shipping premiums (AUD 10–25 domestic), and potential customs duties for international orders. Always request a returns authorisation (RA) or returns label from support to qualify for a faster refunds process, and keep receipts for courier drop-offs as proof when following up with customer service.

Is Showpo a Chinese company?

Showpo is an Australian online fashion retailer. Primarily aimed at young women. As of June 2017, Showpo’s annual revenue was $30 million, with 35% of sales occurring internationally. Showpo’s CEO Jane Lu has described the company’s social media branding as its “biggest competitive advantage”.

Does Showpo offer refunds?

If you’ve changed your mind, we may offer store credit provided that: You submit your request through the Returns Portal; The request is made within 21 days of delivery for store credit, or within 7 days for a refund; You can provide satisfactory proof of purchase (if requested);

How long does Showpo store credit last?

If you are to receive online store credit, the credits are applied to your Showpo Account. Please allow up to 48 hours for store credit to be applied from the date on which we receive your items. Store credits are valid for 12 months before expiry.

How do I get a refund on an online order?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To get your money back from an online purchase, first contact the seller to arrange a refund or resolve the issue, then, if that fails, contact your payment provider (credit card company, PayPal, or buy now, pay later service) to dispute the charge or file a claim. You have limited time to act, so don’t delay, as you may need to contact your credit card company within 60 days of the charge appearing on your statement.  1. Contact the Seller

• Check their return policy: Look on the seller’s website for their return policy to understand your options and how to initiate a return. 
• Explain the problem: Contact the seller to explain the issue, such as receiving a defective product, an incorrect item, or a purchase that never arrived. 
• Request a refund: Ask for a refund, exchange, or store credit. 
• Keep records: Document your communications with the seller. 

2. Contact Your Payment Provider If you cannot resolve the issue with the seller, or if you suspect a scam, contact your payment provider. 

• Credit Card Company:
  • Billing Error: If you never received the item or were charged incorrectly, you can file a billing error dispute. 
  • Chargeback: For a purchase not received or fundamentally different from what you ordered, you can initiate a chargeback. 
  • Time Limit: You generally have 60 days from the date the charge appears on your statement to dispute a credit card charge. 
• PayPal:
  • Open a Dispute: Go to the PayPal website to open a dispute for the transaction. 
  • Time Limit: You typically have 180 days (about six months) to open a dispute for a PayPal transaction. 
• Buy Now, Pay Later (BNPL) Provider:
  • Check their website: If you used a BNPL service (like Afterpay or Klarna), check their website to see how to open a dispute or get help. 

3. Report the Issue

• Scams: . Opens in new tabIf you believe you’ve been a victim of a scam, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. 
• Unresolved Complaints: . Opens in new tabIf the seller and your payment provider cannot resolve the issue, consider contacting your state’s consumer protection office. 

AI responses may include mistakes. Learn moreWhat to do if your online order never arrives — and how to get your money back | Consumer AdviceNov 9, 2021Federal Trade Commission (.gov)Getting your money back if you paid by card or PayPal – Citizens AdviceIt’s usually best to try to contact the trader. If you can’t contact them or they won’t help, ask your card provider or PayPal to …Citizens Advice(function(){
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How long does a Showpo refund take?

All items returned back to us, that meet our returns criteria, can receive either 110% store credit within 21 days from delivery or a refund (to your original payment method) within 7 days of delivery.

How can I contact Showpo?

We’re not perfect (although we try to be) so if you’ve received something you believe is faulty, check out our Faulty Returns page here for more info. Still not sure? Get in touch via live chat or email, at [email protected], and we’ll happily help you out.