ShowingTime customer service number — how to find and use it effectively

Where to locate the official ShowingTime customer service number

ShowingTime does not rely on a single universal phone number for every region or user type; the exact support line you should call depends on whether you are an agent, an MLS administrator, a broker, or a consumer looking for help. The most reliable source for the correct, up-to-date telephone number is ShowingTime’s contact page at https://www.showingtime.com/contact. That page directs callers to region-specific support numbers, MLS partner support, and enterprise account representatives.

In practice you will often find the correct number in three places: the ShowingTime mobile app (Help or Contact menu), the showing confirmation email sent to your inbox when a showing is scheduled, and the MLS website or MLS portal that partners with ShowingTime. Because many MLS organizations purchase ShowingTime services centrally and assign dedicated support phone lines, your local MLS phone number is frequently the fastest route to immediate assistance.

Typical support channels and when to use each

ShowingTime offers multiple support channels designed for different needs: live phone support for immediate issues (access problems, lockbox codes, same-day cancellations), in-app chat or help articles for quick how-to questions, and account-level support (email or dedicated rep) for billing, contract, and integration questions. For urgent access issues—such as an agent locked out of a property or an on-site access code that isn’t working—phone contact is the recommended first step because it allows the agent to get a live update and corrective action within minutes.

When you cannot find a local number, the generic contact route is the showing confirmation or the app’s “Contact Support” function. If you are a broker or MLS administrator, ask your ShowingTime account manager for a direct line; enterprise accounts commonly have an assigned representative and an escalation phone number or SLAs that specify response times in writing.

High-value quick-reference list: where to look for the correct phone number

• ShowingTime contact page: https://www.showingtime.com/contact — primary source for region-specific phone lines and support hours.
• MLS portal or MLS help desk — many MLSs list the ShowingTime support number assigned to their subscribers.
• Showing confirmation emails and calendar invites — the confirmation message for a showing typically includes a support contact or instruction set.
• ShowingTime mobile app (iOS/Android) > Help or Contact — tap to call or start an in-app support request linked to your account and listing data.
• Your office/broker admin — broker-managed ShowingTime accounts often have an internal phone number or contact for immediate assistance.

What to expect when you call customer service

Prepare for a structured support interaction. The agent will verify account ownership and the specific listing or showing event. Typical verification details requested include the MLS ID or listing number, full property address, scheduled showing date and time, confirmation ID (if available), and the agent’s phone number or email. Having screenshots of error messages, the lockbox serial number, and the showing confirmation will significantly reduce call time and speed resolution.

Response time and skillset vary by channel. Phone support is optimized for operational issues and is staffed to handle access, cancellations, and same-day changes. Email and support tickets are used for billing, account changes, integrations, or feature requests and typically have longer SLAs; expect an initial ticket acknowledgement within 24 business hours and resolution timelines that depend on complexity. If your organization has an enterprise contract, consult that agreement for guaranteed response windows and escalation paths.

Information to gather before calling (ensures fastest resolution)

Collecting the right data before you dial saves time and avoids transfers. The frontline support agent will use identifiers such as MLS number and confirmation code to pull the event and change settings in real time. If you are calling about a failed scheduled showing, the agent will likely review the showing’s audit log to determine whether the failure was caused by a scheduling conflict, a calendar sync error, or an access control problem.

If the issue involves billing, contract renewals, or user provisioning for a team, be prepared to provide billing account numbers, invoice IDs, the legal entity name on file, and the email address used for the ShowingTime admin account. For multi-office or broker-of-record questions, confirming the broker’s NAR or state broker license number can speed account verification.

• Essential items to have: listing address, MLS/Listing ID, showing confirmation ID (if present), date/time of the problem, screenshots of errors, agent name and contact, lockbox serial or access code.
• For account/billing issues: account admin name, billing email, invoice number(s), and contract or transaction dates (month/year) relevant to disputed charges.

Escalation, enterprise support, and additional resources

If a phone agent cannot resolve a technical or integration issue during the call, ask for a ticket number and the expected escalation timeline. Enterprise clients should use their assigned account manager for priority handling; contracts often include a dedicated escalation contact and written SLAs (for example, initial triage within 2 business hours and resolution targets tied to priority levels). Document names, times, and ticket numbers on your side to track progress and to provide a clear audit trail for MLS or broker compliance.

Beyond phone support, ShowingTime maintains an online Help Center and release notes that describe product features, integration updates, and step-by-step guides for common tasks. For training needs, schedule a session via your local ShowingTime account representative; many offices run group training (30–60 minutes) and provide printed quick-reference guides or short video tutorials that can reduce recurring support calls by 30–50% for common workflows.