Ship Sticks customer service number — where to find it and how to resolve issues quickly

Quick overview and what “customer service number” usually means for Ship Sticks users

Ship Sticks is a third‑party logistics service that consolidates and books shipments for golf clubs, skis, snowboards and other oversized sports equipment with major carriers such as FedEx and UPS. When customers say “Ship Sticks customer service number” they generally want the direct phone number for Ship Sticks support for booking changes, tracking questions, or claims. In practice, Ship Sticks support is reached in multiple ways: a company phone line listed on booking confirmations and the company website, live chat or ticketing in the account, and by contacting the underlying carrier (FedEx/UPS) using the shipment tracking number.

This document explains how to locate and use the Ship Sticks customer service number, recommended information to have before you call, alternative contact channels, realistic response expectations, and step‑by‑step guidance for the most common issues (late delivery, missing items, damage, refunds and carrier claims).

Where to find the Ship Sticks customer service number and official channels

The single most reliable place to find the current Ship Sticks phone number is the company website: https://www.shipsticks.com. After you log into your account, open the specific booking under “My Trips” or the booking confirmation email — Ship Sticks typically places the support phone number and a “Contact Support” link on those pages. Your booking confirmation email will also show a specific contact method tied to your trip and any partner carrier information.

If you cannot access your account, use these proven alternatives: 1) use the website’s Help/Support or Contact Us section to open a ticket or view the live chat option; 2) use the shipment tracking number and call the carrier directly (use the carrier numbers below); or 3) check the printed paperwork that came with your inbound or outbound label. If Ship Sticks assigns a local drop‑off point, that location will have a phone number listed on the shipment paperwork as well.

Carrier phone numbers to use if Ship Sticks support is unavailable

• FedEx (U.S. general): 1‑800‑463‑3339 (1‑800‑GoFedEx) — use this to verify pickup and trace the tracking number if Ship Sticks shows FedEx as the carrier.
• UPS (U.S. general): 1‑800‑742‑5877 (1‑800‑PICK‑UPS) — use for UPS moves and for filing preliminary trace inquiries.
• USPS (if a last‑mile or hybrid carrier is used): 1‑800‑275‑8777 — useful if tracking shows USPS handling part of the route.

What to have ready before you call (phone script preparation)

Preparing the right information before calling reduces hold time and speeds resolution. Have these items immediately available: your full booking reference (Ship Sticks booking ID), the carrier tracking number (starts with 1Z for UPS, 7/9 digits for FedEx), pickup/drop‑off dates, the declared value of the shipment, the make/model of the equipment (e.g., Titleist 917 driver), and photos of any damage if applicable. If you booked through a third party (event organizer, resort partner), have that contact information ready as well.

Suggested concise phone script: “Hello — I’m calling about Ship Sticks booking ID XXXXX and tracking number XXXXX. The shipment was scheduled to be picked up on [date] and shows [status]. I need an update and guidance on next steps. My declared value is $XXX and I can provide photos.” Giving these exact data points on the first call saves repeats and accelerates escalation if necessary.

Common issues, expected response windows and practical resolutions

Most customer contacts fall into four buckets: tracking/status questions, missed pickups or late delivery, damage/loss, and billing or refund disputes. For tracking updates, Ship Sticks or the carrier will usually provide a final status within 24–48 hours. For missed pickups Ship Sticks can often reschedule same‑day or next‑business‑day depending on the carrier; confirm any re‑pickup fees (typical carrier re‑route fees range $15–$40 depending on carrier and location as of 2024).

For damage or loss, document everything immediately: take timestamped photos in the presence of the receiving party, retain all original packaging, and note any visible carrier labels. Ship Sticks facilitates filing claims with the carrier but the claim window and process are governed by the carrier’s rules — initiate contact within 7–30 days for damaged goods to preserve claim eligibility and keep Ship Sticks in the loop via the support ticket for parallel advocacy.

Refunds, insurance and the claims path

Ship Sticks typically allows a declared value for insurance; customers should review their trip receipt for the exact coverage amount and optional additional protection purchased at checkout. If you paid with a credit card and the shipment was not delivered, expect an initial response from Ship Sticks within 24–72 hours and full claim investigation timelines of 2–8 weeks depending on the carrier and case complexity.

If Ship Sticks escalates to a carrier claim, collect: booking ID, carrier tracking number, timestamped photos, proof of equipment value (receipts or serial numbers) and your contact details. If you need faster resolution, request an escalation number and the name/ID of the Ship Sticks agent and give those to your card issuer if you need a chargeback after 60–90 days without resolution.

Packaging, pricing examples and realistic delivery expectations (practical numbers)

Ship Sticks pricing depends on size/weight, distance and carrier selection. Typical domestic golf club shipments in the U.S. run approximately $45–$95 for common routes (example: 2 clubs package, domestic ground, 3–5 day delivery). Ski shipments often run higher because of length and weight — expect $60–$150 depending on origin/destination and seasonal demand. Peak season (holiday and winter resort windows) can add 10–30% to these ranges.

Packing guidance: use a rigid travel case or a high‑quality soft case padded with foam. Ship Sticks accepts cases up to 80–90 inches linear dimension on some routes; confirm dimensional limits on the booking page. We recommend a scale and tape to verify declared weight; misdeclared weight can cause billing adjustments or delivery delays. For high‑value equipment, purchase additional declared value at checkout and retain receipts — these are essential for claims.

What is the refund policy for Ship Sticks?

Cancellation & Refund Policies
A refund request made within 24 hours of the order’s scheduled pick up date will receive a full account credit which can be issued for future use at ShipSticks.com, without an expiration date and is fully transferable.

Who delivers for Ship Sticks?

Our customers enjoy savings up to 60% lower than regular carrier costs. We offer unmatched convenience, reliability, and affordability thanks to our world-class logistics partners including FedEx, UPS, and DHL.

Where are Ship Sticks located?

Headquartered in West Palm Beach, Florida, Ship Sticks operates seven days a week providing customer service. The company has direct partnerships with thousands of courses worldwide, including 80 percent of Golfweek’s Top 400 Golf Courses, Country Clubs, and Resorts.

Who owns Ship Sticks?

Co-founders Jonathan Marsico and Nick Coleman came up with the concept for Ship Sticks in 2010 after Coleman resorted to FedExing his clubs to Scottsdale for a golf trip to see Marsico so that he could avoid the hassle of hauling them on a plane.

How do I contact Ship Sticks?

(855) 867-9915
Call us at (855) 867-9915 or email us at [email protected].

Which carrier do Ship Sticks use?

We work with several carriers such as FedEx, UPS, and DHL to transport your shipment. Depending upon your shipment location and shipment speed, it will default to our preferred carriers.