ShiftSmart customer service phone number — 24/7 access and how to use it effectively

Where to find the official 24/7 phone contact

ShiftSmart’s live phone support contact is published and updated inside the ShiftSmart worker app and on the company’s official contact pages. The most reliable source for a current, working phone number is the app menu: open ShiftSmart on your phone, tap Menu → Help or Support → Contact Us, and you will see the phone number and in‑app chat options tailored to your region. The company’s main website (https://www.shiftsmart.com) also links to support channels; always confirm the number there rather than relying on third‑party directories that may be out of date.

Phone availability is advertised as continuous for urgent on‑shift problems in markets where ShiftSmart operates. If you cannot access the app (e.g., account locked), use the website contact page or the official business listing on Google Maps or the Apple App Store/Google Play listing for a regional support number. Save screenshots or add the number to your phone contacts so you have the verified number available for future 24/7 needs.

What happens when you call: verification, wait times, and language options

When you call ShiftSmart support you should be prepared for an authentication process: agents commonly request your full name as registered, account email, worker ID or phone number tied to the account, and the date/time of the shift in question. Do not provide full Social Security numbers over the phone unless you are explicitly in a secure, verified channel; many agents will accept the last four digits or other non‑sensitive verification fields. Calls are typically recorded for quality and training purposes; agents should notify you at the start of the call.

Wait times vary by region and time of day. Industry benchmarks for 24/7 contact centers aim for an average speed of answer between 20 and 60 seconds for urgent lines; tougher issues handled by specialist teams may require longer triage. If immediate resolution is not possible, agents should generate a ticket number and provide an expected resolution window—commonly 24–72 hours for payroll corrections and 1–7 business days for disputes that require employer verification.

Common issues resolved by phone and how to present them clearly

ShiftSmart phone agents handle a predictable set of issues that are time sensitive: same‑day shift cancellations or confirmations, on‑site safety incidents, clock‑in/clock‑out mismatches, missing pay, and account access problems. If you call about pay, have the exact shift date(s), scheduled vs. worked times, and screenshots of your timesheet or payment card from the app. For safety incidents, be ready to give location, employer/site name, and whether emergency services were contacted.

Presenting the issue in a structured way reduces call length and improves outcomes. Start with: (1) a one‑sentence summary (e.g., “Missing pay for 8/14/2025 night shift, scheduled 22:00–06:00”), (2) the key evidence (screenshot, shift ID), and (3) the desired resolution (e.g., immediate timesheet correction or escalation for payroll trace). Ask the agent for a ticket/case number and the direct email or reference to use for follow‑up.

What to have ready before you call

• Worker ID or registered email/phone number tied to the ShiftSmart account.
• Exact shift date(s), location or client name, clock‑in/out timestamps, and shift ID if shown in the app.
• Screenshots: timesheet, confirmation messages, payment card or bank deposit notice that shows missing or incorrect amounts.
• Device and app details (iOS/Android and app version), and a brief note of any error messages.
• Preferred resolution (refund, timesheet edit, manager contact) and a willingness to accept a callback window.

Escalation, follow‑up timelines, and when to involve regulators

If the frontline agent cannot resolve your issue, request escalation to a supervisor or the payroll/dispute team and get an escalation ticket number with an estimated SLA. Typical internal SLAs for escalations are: same‑day acknowledgement for urgent safety or pay‑on‑demand issues, 24–72 hours for payroll corrections, and up to 7 business days for third‑party employer confirmations. Document agent names, timestamps, and the ticket ID for every call.

If a pay or contract dispute remains unresolved after documented escalations, you can file a complaint with the relevant labor authority. In the United States, use the Department of Labor (https://www.dol.gov) for federal wage concerns and your state labor department for state‑level claims; each state site lists phone and online complaint forms. Keep all ShiftSmart tickets and correspondence as evidence—these timestamps strengthen formal complaints and speed investigations.

Privacy, consent, and safety protocol for urgent incidents

ShiftSmart will request personal data to verify identity and investigate issues; they must handle data according to their privacy policy (available through the app or shiftsmart.com). Never transmit full SSNs, bank passwords, or card CVVs over unsecured channels. For urgent safety incidents at a worksite, call local emergency services first (e.g., 911 in the U.S.), then contact ShiftSmart support to log the incident and request employer follow‑up. Ask the agent for the incident report number and a copy of the written record.

For non‑emergency concerns (harassment, policy violations), use the documented complaint process inside the app so the platform can route the case to compliance teams. Keep copies of any photographic evidence, witness names, and timestamps; these materials are used by internal investigators and, if necessary, by labor agencies or law enforcement.

Quick emergency steps

• Immediate danger: call local emergency services (e.g., 911 in the U.S.) first, then call ShiftSmart support and state “safety incident” to be routed to the on‑call safety specialist.
• Payroll emergency (no pay for shifts already worked): call support, provide shift IDs and screenshots, request a payroll trace and a case number, and ask for a guaranteed callback window (often within 24 hours for payroll emergencies).
• Account lockout or credential issue: request phone verification or temporary unlock; if unresolved, request escalation and a timeline for reactivation so you can accept shifts without interruption.

Who is the owner of Shiftsmart?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Shiftsmart was founded by Aakash Kumar and Pavan Patel in 2015, with Aakash Kumar serving as the current CEO and leading the company. While the company has received funding from investors, it is not owned by a single entity like a private equity firm; rather, its ownership structure is defined by its founder and majority stakeholders who are invested in its growth.
  Founding and Leadership

• Founders: Aakash Kumar and Pavan Patel co-founded Shiftsmart in 2015. 
• Current Leadership: Aakash Kumar serves as the Founder and CEO. 

Funding and Ownership Structure 

• Investor Funding: Shiftsmart has raised significant funding, including a $95 million Series B round in December 2021, which was led by D1 Capital Partners.
• Investor-Backed Growth: This investment indicates that Shiftsmart is backed by investors, though a single entity does not fully own the company. The ownership remains distributed between the company’s founders, investors, and other stakeholders.

AI responses may include mistakes. Learn moreAakash KumarShiftsmartShiftsmartForbes(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

How do I contact Shift Digital?

248-594-2396
We’d love to hear from you. For employment verifications, please email us at [email protected] (faster response time) or call us at 248-594-2396 and leave a voice mail (slower response time). For all other inquiries simply fill out the form below.

Where is Shiftsmart headquarters?

Shiftsmart’s headquarters are located at 1 World Trade Ctr Ste 46L, New York City, New York, 10007, United States How do I contact Shiftsmart?

How do I contact Shiftsmart by phone?

Shiftsmart Company Information

1. Phone Number. +1 817-271-3604.
2. Corporate Office Address. 16000 Dallas Pkwy. Dallas, 75248.
3. Website. shiftsmart.com.

Can I do Shiftsmart on my phone?

To get started, download the the Shiftsmart Partner app, sign up, and you’ll start seeing new part time work opportunities in as little as 24 hours, you can make every day payday.

Why is Shiftsmart not working?

Consider restarting your device and trying to update the details again. It could be that your Shiftsmart app or device has a network issue and needs a restart. If the problem persists, it seems that your app is having a connection issue due to updates.