ShiftKey customer service telephone number

Overview: why the telephone number is not always the primary channel

ShiftKey operates as a technology-first marketplace connecting clinicians and facilities, and since at least 2019 the company has emphasized in-app support, email, and a centralized Help Center rather than a publicly listed, general-purpose customer service telephone line. That design reduces wait times for common issues (account verification, shift confirmations, payout questions) by routing requests to the team best-equipped to resolve each category, but it also means many users asking “what is the ShiftKey phone number?” will find a blank field or a short statement directing them to digital contact options.

From an operational perspective this model is intentional: it allows ShiftKey to log ticket metadata, attach screenshots, and track SLAs (service-level agreements) for different issue types. For clinicians and facilities needing rapid resolution, understanding the alternative contact paths and the exact information to provide is more important than locating a single telephone number.

Where to find official contact methods and how to verify them

The authoritative sources for ShiftKey contact details are the ShiftKey mobile app, the Help Center on the official website (shiftkey.com or shiftkey.com/help), and the legal pages (shiftkey.com/terms, shiftkey.com/privacy). If you need a corporate mailing address or registered company details for legal notices, those are typically listed under “Company” or “Legal” links on the website. Always confirm contact details inside the app or on the official site rather than relying on third-party listings.

If you open the ShiftKey app, look for menu items labeled “Help,” “Support,” or “Contact Us.” That in-app route is where ShiftKey attaches shift IDs and account metadata to your request automatically. For facility administrators or institutional partners there may be a separate partner support contact; partner portals and contract documents usually list a direct phone number or account manager phone extension if one is available.

What to have ready before you call or message

Whether you are using phone, in-app chat, or email, preparing a concise packet of information will materially shorten resolution time. Many delays occur because support agents must request missing documentation (IDs, W-9, bank info) or ask for shift identifiers after initial contact.

• Account identifiers: full name on account, registered email, last 4 digits of SSN (if on file), clinician ID or facility account ID.
• Shift details: shift ID or booking reference, exact date & start/end times, facility name and address, unit or floor if known, and the hourly rate posted for that shift.
• Transaction evidence: payment method last 4 digits, payout date you expected, screenshots of app errors, copies of emails or timestamps (UTC/local time) showing the issue.
• Documentation: uploaded license or certifications (with expiration dates), background-check receipt or fingerprint confirmation, and any cancellation or incident reports.

Typical response times and escalation process

ShiftKey’s response times vary by channel and issue severity. In-app chat or the help widget is typically the fastest: many users report initial automated acknowledgements within minutes and substantive agent responses within 15–90 minutes for non-urgent issues. Email investigations (for example, complex payout reconciliations or compliance escalations) commonly take 24–72 hours to resolve because they require financial reconciliation or cross-team review.

If you need to escalate—missing a scheduled shift payout, unresolved safety incident, or potential fraud—start with the in-app escalation option and then follow the documented escalation steps in the Help Center. For facilities with a contract, escalate to your assigned account manager or partner support phone number listed on your contract. If an in-app escalation does not produce a timely result, record the ticket number, timestamp your follow-up, and request a defined SLA (for example, “please respond with next steps within 24 hours”).

Escalation checklist and steps

• Step 1 — Document: take screenshots, collect booking IDs, record timestamps, and capture any communications (text/email) with clinicians or facility staff.
• Step 2 — Use in-app Support: submit a ticket with all documentation attached; reference the exact shift ID and desired resolution (refund, payout, rebooking).
• Step 3 — If no response in your expected SLA window (for example, 24–48 hours for urgent payroll problems), reply to the original ticket asking for escalation and note you are seeking supervisor review.
• Step 4 — For safety incidents, follow local mandatory reporting rules and ask ShiftKey support to provide incident case number and contact information for their safety team.

Handling urgent categories: payouts, background checks, and safety

Payout and payroll discrepancies are the most time-sensitive issues clinicians face. Before contacting support, reconcile your bank statements and ShiftKey payout ledger for the exact date and amount. Provide screenshots of expected payout amounts, the posted shift rate, and the deposit status in your bank. This reduces back-and-forth and often resolves simple reconciliation errors within 24–48 hours.

Background-checks, licensing verification, and safety incidents require different workflows. Background checks can take anywhere from 24 hours to several weeks depending on county-level fingerprinting and third-party vendor backlogs; provide your authorization receipt and county reference numbers. For safety or on-site incidents, include incident time, people involved, facility address, and any police report numbers if filed—these expedite the internal safety review and escalation to risk management.

Practical sample scripts and closing recommendations

Use a focused, evidence-based script whether you call (if a phone number is available) or open an in-app ticket. Example message: “Account: Jane Doe ([email protected]). Shift ID 123456 on 2025-08-15, 07:00–15:00 at Mercy Home Care, 200 Main St. Payout of $320 expected on 2025-08-16 did not post. Bank deposit not received. Attached: screenshot of shift payout ledger and bank statement. Please investigate and advise by COB tomorrow; ticket requested to be escalated if unresolved.”

Finally, verify any contact number you find by cross-referencing it inside the ShiftKey app or on the official website and save ticket numbers and agent names. If you represent a facility, ensure your contract lists an account manager and escalation phone contact. For legal matters or formal notices, use the corporate address listed on ShiftKey’s legal page and request written confirmation of receipt.

Is ShiftKey a staffing agency?

It was founded in 2017 and is based in San Francisco, California. Healthcare Staffing of America provides staffing solutions within the healthcare sector.

How do you contact Shiftmed?

Contacts. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this web site, you can contact [email protected] or call 800-485-9002.

How do I contact ShiftKey by phone?

If your ShiftKey Card is damaged, you can reorder a new card directly through the ShiftKey Wallet app, or call Branch’s 24/7 card support line at 1-833-994-0430.

How to get paid daily with ShiftKey?

How/when will I be paid? You can choose to be paid daily or weekly.. To get paid moments after your work log has been approved, choose the ShiftKey Wallet or Direct-to-Debit option. To get paid weekly via direct deposit, choose the direct deposit option.

How much does ShiftKey pay per hour?

As of Jun 16, 2025, the average annual pay for a Shiftkey Cna in the United States is $47,516 a year. Just in case you need a simple salary calculator, that works out to be approximately $22.84 an hour. This is the equivalent of $913/week or $3,959/month.

How long does it take for ShiftKey to pay you?

Many invoices are automatically approved (meaning it happens moments after you submit a digital invoice) but some invoices can take up to 5 days to be approved. With ShiftKey Wallet, you should have your funds within minutes after the invoice is approved.