Shiekh customer service hours — expert guide for finding, interpreting, and using them

Where to locate the official Shiekh customer service hours

The single most reliable source for Shiekh customer service hours is the company’s own contact and support pages on its official website. Look for pages titled “Contact Us”, “Customer Service”, or “Help & Support” typically located in the site footer. The URL pattern for many UK-based retailers is predictable (for example: https://www.shiekh.co.uk/contact-us or https://www.shiekh.co.uk/help), and the hours are commonly printed alongside phone numbers, email addresses, and live chat links.

Beyond the website, confirm hours on three other authoritative locations: the brand’s verified Google Business Profile (shows opening hours and holiday exceptions), the official Facebook or X (Twitter) page (pinned posts often announce temporary changes), and the order confirmation or account portal where live chat widgets are embedded. Always cross-check two sources before relying on a specific schedule, especially around sales events or public holidays when hours often change.

Typical channel schedules and example hours (how retailers like Shiekh usually operate)

Retail customer service operates across multiple channels and each channel commonly has different hours. Typical schedules for footwear and apparel e‑commerce brands follow these patterns: phone support and email responses are often Mon–Fri 09:00–17:30 local time, Saturday 10:00–16:00, Sunday closed; live chat frequently runs extended hours (e.g., daily 08:00–22:00) to capture evening shoppers; social media DMs and WhatsApp are monitored more sporadically and may only be guaranteed response within 24–48 hours. Treat these as industry-typical examples — the actual Shiekh schedule may differ and must be checked on their site.

When planning international communications, convert local hours. Example: if a UK-based Shiekh contact center is open 09:00–17:30 GMT, that equals 10:00–18:30 CET, 04:00–12:30 ET (US East), and approximately 21:00–05:30 AEST (next day) in Sydney. If you need live assistance, prioritize contacting during the first two hours after opening (08:00–11:00 local) when average queue times are shortest and staff have the most capacity to resolve issues the same day.

Response time expectations and performance benchmarks

Understand what “open hours” mean versus expected resolution times. Industry benchmarks for multi-channel retailers in 2024–2025 are: live chat initial response under 60–120 seconds, chat-first-contact resolution 50–75%; phone average speed to answer 60–300 seconds depending on peak loads; email replies within 24–72 hours; social DM/WhatsApp replies within 6–48 hours. These are averages — during promotions or holidays expect slower email/slower phone pickup.

For returns, refunds, and order-status investigations, set realistic SLAs: automated refund processing (when supplied with a valid return tracking number) commonly takes 3–7 business days for domestic bank settlement, 10–21 business days for international cards; exchange fulfillment typically 5–14 business days depending on inventory. If Shiekh advertises guaranteed timeframes (e.g., “refund within 14 days of receipt”), keep those published numbers on hand when escalating disputes.

Peak periods, holiday hours, and how they change service availability

High-volume retail events—Black Friday, Cyber Monday, Boxing Day, and year-end sales—regularly increase customer service workload by 200–500% compared with average daily volume, depending on promotions. Shiekh or similar retailers commonly extend chat hours and add temporary phone lines during those weeks, but even with extra staffing average wait and handling times rise. Plan ahead: place orders early in the campaign window (first 24–48 hours) to reduce the need for post-purchase customer service.

Public holidays create localized closures or reduced staffing. In the UK, bank holidays (e.g., Christmas Day, Boxing Day, New Year’s Day) commonly see full closures or skeleton teams; expect 72+ hour response windows for email over these periods. Check the company’s holiday schedule posted under “Opening Hours” or pinned announcements at least two weeks before the holiday to confirm any variations.

How to prepare before contacting support (what to have ready)

• Order number and purchase date — formats often look like SHK-123456 (keep the full string).
• Payment method details — last four digits of card, PayPal transaction ID, or Klarna reference.
• Product SKU or style code and size/color — provide SKU (e.g., 5678-RED-42) to speed inventory checks.
• Photos or screenshots — damaged item images, error messages, or checkout receipts (JPEG/PNG or PDF), with timestamps where possible.
• Shipping tracking number — courier and tracking string (e.g., UPS 1Z9999…, Royal Mail 12AB3456789CD).

Having these five items ready before initiating a call, chat, or message reduces average handling time from industry averages of 12–18 minutes per interaction to under 6–8 minutes for straightforward issues. If you must escalate, request a case ID or ticket number and note the name/agent ID and timestamp — this materially speeds up follow-ups and management escalations.

How do I contact shukr?

For all other inquiries, please submit a ticket using the appropriate option. You may leave a message on our voice mail at 0115 678 2806. Please leave your name, e-mail address, order number (if applicable), and tell us what you need assistance with.

Can you cancel a Shiekh order?

Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number. If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for a full refund.

How do I contact Shiekh?

Phone Support (1-888-574-4354)

Does Sheikh do refunds?

We will gladly issue a refund for full priced merchandise returned within 30 days of receipt. Products must be in the condition you received them in with the original box and/or packaging.

How long does Shiekh take to deliver?

Delivery to you will take an additional 5-10 business days, based upon your location. If we do not have the items you ordered in our warehouse, we will get them from one of our over 140 retail stores and ship them to you within 5-10 business days.

Who is the owner of Shiekh shoes?

Overview. Shiekh Ellahi is the Founder and Owner of Sheikh Shoes since 1991.