She Curve customer service number — how to find and use official support

Overview: She Curve, Shein and how customer service is structured

She Curve is the plus-size / curve collection sold through Shein (the international fast-fashion retailer). Shein operates primarily as an online-only retailer headquartered in Nanjing, China, with major e‑commerce operations worldwide; support for product lines such as She Curve is handled through Shein’s centralized customer service channels rather than a separate “She Curve” phone line. Because of that centralized model, there is rarely a single public phone number dedicated strictly to the She Curve line.

As of 2025, Shein’s customer-service model emphasizes in‑app live chat, website help articles and email/ticketing over traditional 24/7 phone support. This affects expected response times: typical first replies from chat are under 10 minutes during business hours, while email/ticket responses are generally within 24–72 hours. Knowing this structure will help you pick the fastest, most reliable channel for order issues, returns, sizing questions and refunds.

Why you might not find a single “She Curve” phone number

Large online retailers commonly avoid publishing a single public customer service phone number for several reasons: (1) scalability — chatbots and tickets let them queue high volumes (often tens of thousands of inquiries daily), (2) international operations — different regions have region-specific teams and return centers, and (3) fraud prevention — exposing direct numbers increases spoofing risk. For Shein/She Curve, official support routes are consolidated in the Shein app and the Shein Help Center at https://www.shein.com.

That means if you locate a random phone number online claiming to be “She Curve customer service,” treat it cautiously. Always confirm contacts by matching them against the information in your Shein order confirmation email (sent to the address on file) or the Help/Contact section inside the official app at Account → Help Center. These places contain the official ticket links, chat buttons and any legitimate regional phone numbers when they exist.

How to find the official contact information (step‑by‑step)

Start with the primary, official sources: your order confirmation email and the Shein app. The order email (subject line usually includes “Order Confirmation” and an order number like OD-1234567890) will include tracking links, returns instructions and the customer service “Contact Us” link or ticket reference. In the app, go to Me → Help Center → Contact Us or Live Chat; follow the prompts to open a ticket tied to your order number so agents can pull your purchase data immediately.

If you prefer web access, visit https://www.shein.com and scroll to the bottom for “Customer Service” or “Help Center.” Use the site search box and type “returns,” “refund,” or “contact” to find region-specific policies and, where published, phone numbers. If a phone number is published for your country, it will appear there and should match the one on the order email. Do not rely on third‑party aggregators or social posts for contact details — they are often out of date.

• What to have ready before contacting support: order number (OD-xxxxxxxxx), SKU/item ID (e.g., SCS12345), tracking number, photos of the issue (packaging, size tag, damage), payment method and billing ZIP/postcode. Having these reduces average handle time from 12–20 minutes to 4–8 minutes.
• Typical timelines to expect: initial chat reply under 10 minutes; ticket/email reply 24–72 hours; returns acknowledged 2–5 business days after warehouse receipt; refunds posted to card within 5–10 business days depending on your bank.

Phone alternatives and escalation — what to do if chat/ticket doesn’t resolve it

If the app live chat or the Help Center ticket fails to resolve the problem, escalation options include requesting a supervisor within chat, using Shein’s official social media accounts (verified pages on Twitter/X or Instagram), and filing a chargeback through your card issuer for unresolved non‑delivery or defective goods after exhausting the retailer’s dispute process. When escalating, always note dates and provide ticket numbers — this creates an auditable trail.

Some countries/regions do have region-specific phone lines for large-volume issues such as wholesale or logistics partner inquiries; these are published in the regional Help Center pages only. If you discover a number, verify it against the one in your order confirmation before calling. If no number exists, use the escalation steps: ask for manager escalation in chat, reference the Help Center ticket ID, and document the agent’s name and time stamp for future reference.

Practical customer scripts and what to say

Use concise, specific language. Example: “Order OD-1234567890; purchased 02/15/2025; item SKU SCS12345 arrived on 03/01/2025 with a seam tear. Photo attached. Request: full refund or replacement. Payment was with Visa ending 1234.” Including the resolution you want (refund, replacement, prepaid return label) shortens resolution time dramatically.

If you need to escalate, say: “I have ticket #TKT-987654, opened 03/03/2025; previous agent Jane D. advised X but issue remains unresolved. I request supervisor review and full refund or return label within 48 hours.” Clear timelines and prior ticket references raise the priority level and help escalate effectively.

Fraud prevention and best practices

Never provide your full credit card number, CVV, or account password to anyone claiming to be a customer service agent. Legitimate agents will never ask for your full payment details over chat or phone; they will ask only for the last four digits and the billing ZIP to verify identity. If anyone asks you to pay a “fee” to expedite a refund or to pay via third‑party payment apps, stop and report it via the official Help Center immediately.

Keep screenshots of all communications and the original packing slip for at least 30 days. If you suspect a scam, report it to your payment provider and to Shein’s official customer service ticket system so the company can investigate and block fraudulent accounts. This evidence is also necessary if you pursue a bank dispute or regulatory complaint.