RiverLink Kentucky Customer Service Center — Comprehensive Services Guide

Overview and mission

The RiverLink Customer Service Center supports the tolling system that serves the Ohio River Bridges corridor between Louisville, Kentucky and Southern Indiana. The center operates as the primary point of contact for account management, transponder distribution, billing questions, and dispute resolution for drivers using RiverLink electronic tolling established during the Ohio River Bridges project (major components completed in the 2015–2017 timeframe).

As a professional customer-facing operation, the center’s mission is to minimize tolling friction through clear account processes, prompt payments handling, and transparent resolution paths for violations and disputed charges. Services are designed for individual motorists, commercial fleets, government accounts, and temporary users (rental cars, visitors), with a focus on accuracy, compliance, and customer accessibility.

Core customer services (what the center provides)

The RiverLink Customer Service Center offers a complete suite of services around account-based tolling: new account enrollment, transponder (tag) issuance and replacement, automated replenishment setup, billing and statement issuance, collections and violation handling, and commercial/fleet account management. These services are provided by phone, online self-service, and in-person at the walk-up center to accommodate preferences and urgent needs.

Operationally, the center enforces payment windows, posts transactions to accounts within 24–72 hours of a toll event, and issues monthly statements to registered email addresses. It also maintains a secure records system for historical trip logs and invoices to support auditing, reimbursable travel, and employer reconciliation.

Account setup and management

Opening a RiverLink account typically requires a valid driver’s name, vehicle license plate number(s), and a payment method (credit/debit card, bank account for ACH). The center assists with single-vehicle accounts and tiered commercial accounts that can include centralized billing and multiple tags. New accounts can usually be activated immediately when completed online or in person; by mail activation may take 7–10 business days.

Key account features include auto-replenish thresholds (customers can set minimum balances and a replenishment amount), online transaction history searchable by date and plate, and email/SMS notifications for low balance or unpaid invoices. The center provides step-by-step assistance to link multiple vehicles to one account and to convert a temporary account to a permanent one for returning users.

• Services included: account enrollment, tag issuance/replacement, billing, dispute resolution, commercial/fleet setup, temporary accounts for visitors, refunds and credits.
• Payment channels: online portal, phone payments, mail-in checks, and in-person payments at the customer service center or authorized payment locations.

Transponder handling and technical support

Transponder distribution and maintenance are core capabilities. A new transponder (RFID tag) can be issued at the customer service center or mailed to the customer, depending on preference and inventory. The center also replaces lost or damaged tags and reprograms or verifies tag reads when customers report unexplained charges or missed reads.

Technical diagnostics include remote read tests, tag ID verification, and instructional support for proper tag mounting. Typical turnaround for mailed tags is 3–5 business days; in-person issuance is immediate if inventory is available. The center documents tag serial numbers and associates them with account and plate records to prevent misattributed tolls.

Billing, violations, and dispute resolution

Billing processes are designed to be auditable and timely: toll events post to accounts within a specified processing window, invoices are generated monthly (or per-event for certain accounts), and late notices are sent according to published timelines. The center explains fee structures, grace periods, and the escalation path from unpaid toll to civil notice and collections.

When customers dispute a charge, the RiverLink Customer Service Center provides a formal dispute intake that captures date/time, location, vehicle information, and supporting documents (photos, receipts, rental agreements). Standard investigations are completed within 30 calendar days; if additional evidence is required, the center provides periodic status updates until resolution.

Commercial and fleet services

For fleets, the center offers centralized billing, consolidated reporting, per-vehicle sub-accounts, and CSV exports of trip data for integration with fleet management software. Clients can set spending controls, generate monthly reconciliation reports, and request custom billing cycles to match payroll or accounting periods.

Billing terms and commercial pricing structures are negotiable for larger accounts; the center provides tiered service agreements to support high-volume users and municipal partners. Dedicated account managers are available for accounts with 50+ vehicles to ensure service-level agreements (SLAs) are met and operational issues are escalated promptly.

Practical details, accessibility, and contact pathways

The RiverLink Customer Service Center supports multiple contact pathways: an online portal for self-service (account lookup, payments, statements, disputes), a phone line for live assistance during posted hours, and an in-person walk-up center for immediate needs such as tag issuance and identity verification. For large or urgent account problems, customers can request escalation to a supervisor or a dedicated account manager.

Because addresses, office hours, and phone numbers can change, always verify current contact details before visiting. The official RiverLink website and the customer service portal provide real-time information on hours, holiday closures, and currently accepted payment locations. If you need step-by-step guidance for a specific issue (lost tag, unpaid invoice, plate transfer, out-of-state rental vehicle), gather your account number, license plate, and transaction dates to expedite service.

• Documents typically required for in-person transactions: photo ID, vehicle registration, proof of ownership or rental agreement, and the account number (if known).
• Bring documentation for disputes: trip receipts, toll screenshots, license plate photos, or payment confirmations; these reduce investigation time and improve dispute outcomes.

How to avoid e-ZPass violation fee?

How to avoid toll violation fees

1. Keep a positive balance on your E-ZPass and sign up for Mobile Alerts.
2. Pay your Tolls by Mail bill when you first receive it.

Does RiverLink do payment plans?

If you receive a bill and you need more time to pay the owed amount, we can set up a payment plan. Payment plans can be established at any time by reaching out to customer service. A down payment of 10% of tolls and fees owed, and a minimum payment amount over a specified time period, is required.

How do I pay my Kentucky tolls?

RiverLink toll invoices can be paid online, by phone, by mail or in-person at a RiverLink customer service center. With our online self-service and 24/7 automated phone system, there is no need to speak to a customer service representative. Simply provide the monthly bill number, license plate and a payment method.

How much is a toll fee in Kentucky?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Kentucky toll road fees, specifically for the bridges connecting Louisville and Southern Indiana, are managed by RiverLink and are all-electronic, meaning no stopping or slowing down is required. Toll rates vary based on vehicle size and whether the driver has a prepaid account and transponder. Annual adjustments to toll rates are based on the Consumer Price Index (CPI), and new rates typically go into effect on July 1st.  Key points about Kentucky toll road fees:

• All-electronic tolling: RiverLink uses an all-electronic system, meaning no stopping or slowing down is necessary. 
• Vehicle classification: Toll rates are determined by vehicle size (number of axles and height). 
• Prepaid accounts and transponders: Drivers with prepaid RiverLink accounts and transponders receive discounted toll rates. 
• Annual adjustments: Toll rates are adjusted annually, with new rates typically taking effect on July 1st. 
• Scam texts: Be aware of potential toll road scams via text message. RiverLink warns against clicking links in these texts, which could lead to malware or data theft. 
• Payment options: You can pay tolls via phone, or by invoice mailed to the vehicle’s registered owner. 
• Late fees: Pay your tolls by the due date to avoid late fees. Unpaid tolls can lead to registration holds. 

Specific bridges and rates: I-65 Abraham Lincoln Bridge, I-65 Kennedy Bridge, and SR 265/KY 841 Lewis and Clark Bridge.  For the most up-to-date information on toll rates, visit the RiverLink website. 

AI responses may include mistakes. Learn moreTolling Options and Rates – RiverLinkRiverLinkReminder: New Toll Rates Effective July 1 – RiverLinkJun 16, 2023RiverLink(function(){
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What is a RiverLink violation fee?

Violation Notices
The first RiverLink invoice includes only tolls owed, and no additional fees. Vehicle owners have 30 days to pay the bill. If the bill is not paid, a second invoice will be mailed that includes a $5 administrative fee. Vehicle owners have 20 days to pay the second notice.

Is RiverLink legitimate?

Up red flags here the sender. Isn’t a recognizable. Phone number to you and the link they want you to use is not associated with Riverlink. Police in Elizabeth Town.