Sendwave customer service phone number & hours — an expert guide

Overview: how Sendwave provides customer support

Sendwave is a digital remittance service that routes customer support primarily through the mobile app and a web help center rather than a single public call centre number. The official website is https://www.sendwave.com; the app contains a “Help” or “Contact us” option that opens the fastest support channels for the exact corridor and payment method you used. This design reduces misrouting and ensures support agents see relevant transaction metadata (transaction ID, timestamps, currency corridor) immediately.

Because Sendwave’s primary channel is in-app, many users find faster responses there than by email. Publicly published universal phone numbers are uncommon for app-first remittance companies; when a phone line exists it is usually region-specific and listed inside the app or on the local country support page. If you cannot find a phone option in the app, use the help articles and chat feature on the website to start a support ticket.

Where to find the correct phone number and operating hours

To find the correct contact number (if one exists for your country) open the Sendwave app, tap Help/Contact, and choose the transaction or topic you need help with. The app displays the fastest contact method for your account and corridor and will show local phone numbers and hours only when those options are available. On desktop, check https://www.sendwave.com/help or the footer “Support” link and select your sending country — regional contact details are presented there when relevant.

Operating hours vary by country and corridor. If Sendwave provides a phone line for your region, typical business hours for remittance support are 09:00–21:00 local time, Monday–Saturday; however, many corridors offer extended hours or 24/7 chat. Because time-zone mismatches are a common source of confusion, confirm the listed hours in your app (they will reference the local time zone). If you need immediate attention outside published hours, open an in-app support chat so agents can pick up when they reopen.

Expected response and resolution timelines

Typical response times differ by channel: in-app chat and app-initiated tickets often receive an initial reply within minutes to a few hours during business hours. Email requests or web-form submissions commonly receive an initial acknowledgment within 24–48 hours and a substantive response within 2–5 business days for routine inquiries. Issues that require banking reconciliation (failed payouts, returned funds) commonly take 3–10 business days to resolve because they involve correspondent banks and recipient payout partners.

If you report a lost or delayed transfer, Sendwave’s operational workflow usually follows a preliminary trace, partner reconciliation, and then customer update. Ask the agent for a clear provisional timeline and an internal reference number for follow-up. If funds are guaranteed by a payout partner, resolution can be faster; if funds are en route through multiple intermediaries, expect longer processing times and keep any receipts/screenshots until the case closes.

What to have ready before you call or chat

• Transaction ID and exact timestamp (date and local time) — the transaction ID is alphanumeric and is listed under “Transfers” in the app. Providing it cuts investigation time dramatically.
• Sender and recipient full names (exact spelling), recipient country, payout method (bank, mobile wallet, cash pick-up), and recipient account or phone number used for delivery.
• Amount sent and currency (for example: USD 150.00 sent on 2025-08-20), payment method (linked bank, debit/credit card), any error messages, and screenshots of confirmation or error pages.
• IP/device details if relevant (type of phone, app version) and whether you performed any recent account changes (KYC updates, linked bank changes).

Having these items ready before initiating contact reduces back-and-forth and shortens resolution time; support agents can often complete a trace within one session if you supply all details up front.

How to escalate and alternative complaint routes

• If initial support is slow, request an escalation or a supervisor reference number inside the chat; note the agent’s name and ticket number for records.
• For unresolved financial disputes in the United States, you can file a complaint with the Consumer Financial Protection Bureau (https://www.consumerfinance.gov). In the UK, the Financial Conduct Authority (https://www.fca.org.uk) and the Financial Ombudsman Service handle regulated complaints — check which regulator covers your transaction.
• If you believe a regulatory breach occurred (fraud, unreturned funds), preserve all correspondence, time-stamped screenshots, and bank statements. Formal complaints to local banking regulators or the police should include these documents.

Escalation routes differ by jurisdiction: the app support team should advise the correct regulator based on the sending or receiving country. When you escalate, insist on a target resolution date and confirm whether a reimbursement or refund process is being initiated.

Practical tips to reduce support needs

Double-check recipient details before confirming a transfer: one incorrect character in an account number or phone number is the single most common cause of delays. Use the app’s review screen to confirm currency conversion rates and any clearly displayed fees before you hit “Send.” Keep screenshots of successful confirmation screens and any SMS/e-mail receipts — these are your fastest proof in disputes.

Finally, maintain an up-to-date app version and enable push notifications and email alerts so you receive delivery confirmations immediately. If you regularly send, consider saving trusted recipients in the app to reduce manual-entry errors and speed future transfers.

How do I contact Wave customer service phone number USA?

The support team does not have an inbound phone line. You can chat to support or submit an email request through Mave. You can access Mave through your Wave account in your web browser or the Wave mobile app.

Can I get my money back from Sendwave?

If you happen to send funds to the wrong recipient, please get in touch with us as soon as possible and we’ll try to help. Please note: we cannot reverse funds that have already been utilized, even by an unintended recipient.

How to reverse a Sendwave transaction?

If you happen to send funds to the wrong recipient, please get in touch with us as soon as possible and we’ll try to help. Please note: we cannot reverse funds that have already been utilized, even by an unintended recipient.

Who owns Sendwave in the USA?

Chime (doing business as Sendwave) is a nonbank fintech company incorporated in Delaware with its principal place of business in Boston. It is a wholly owned subsidiary of WorldRemit, which had total revenues of nearly $400 million in 2021.

How do I contact Sendwave customer service 24-7 USA?

All communication between you and us will be handled by the Program Partner. The best way to contact us is through email [email protected]. You may also call us for support at +17015154355 (US & Canada); for additional phone numbers by country, please visit https://www.sendwave.com/support.

Is Sendwave in the USA?

Sendwave allows you to make quick, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh and Sri Lanka).