Sendwave customer service number USA — 24 hours: practical guide for urgent help

Where Sendwave publishes support and whether a 24-hour US phone number exists

Sendwave does not publicly advertise a single, dedicated 24-hour U.S. phone hotline in the way traditional banks do. Since Sendwave was acquired by WorldRemit in 2019, customer support has been progressively centralized through the app, the online Help Center and the combined WorldRemit/Sendwave support infrastructure. The clearest, always-current contact points are the official sites: https://www.sendwave.com and the Sendwave Help Center at https://help.sendwave.com (use the in‑app “Help” or “Contact us” menu for the fastest route to an agent).

For most urgent issues, Sendwave’s recommended channel is the in‑app messaging/chat function because it includes your transaction metadata automatically (transaction ID, device, app version). Email and web forms on the Help Center are available for non-urgent inquiries and documentation uploads. If you require a phone conversation, Sendwave/WorldRemit may provide regional phone lines for some corridors, but those numbers and hours can change; always verify numbers inside the app or on the official Help Center to avoid scams.

Immediate steps to take if you need 24/7 help with a transaction

If a transfer is missing, duplicated, charged incorrectly, or suspected fraudulent, take the following immediate actions: (1) open the Sendwave app and go to the specific transaction details to capture the transaction ID and receipt, (2) use the in‑app “Contact support” so your request is routed with full transaction metadata, and (3) take screenshots of the confirmation, the payment method (last 4 digits of card or bank), and any error messages. These items reduce back-and-forth and shorten resolution time substantially.

If the payment was funded by card or bank and you suspect fraud, call your card issuer or bank’s 24/7 emergency line immediately to place a hold, request a stop-payment where possible, or start a chargeback/dispute. Typical bank response windows for card disputes are 60–120 days from the transaction date; having the Sendwave transaction ID and timestamps (use ISO format: YYYY-MM-DD HH:MM in UTC or local time) is essential. For time-sensitive issues that risk funds loss, contacting your bank in parallel with Sendwave is standard best practice.

Contact information checklist to provide in your first message

• Transaction ID / reference number (exact string from the Sendwave receipt)
• Date and time of transaction (include timezone) and the amount + currency, e.g., USD 250.00 sent on 2025-08-05 14:32 EDT
• Sender full name and phone number registered with Sendwave, and recipient full name and payout details (bank account number last 4 digits or mobile payout number)
• Payment method: card (brand and last 4 digits), ACH/bank (bank name and last 4 digits), or debit; include receipt or card statement excerpt
• Device and app info: app version (from Settings → About), OS and version (iOS 17.x or Android 14.x), and screenshots of error or confirmation screens
• Desired resolution (refund, re-send, trace) and any deadlines (recipient requires funds by date/time)

Escalation, regulatory options and expected response times

Response time varies by corridor and volume: many in‑app chats produce an initial automated acknowledgment within minutes and a substantive agent reply within a few hours during business peaks; for complex investigations, expect 24–72 hours. If you do not receive timely acknowledgement within 48 hours, escalate by reopening the Help Center ticket and referencing the original ticket number. Keep all correspondence — Sendwave investigations rely on complete audit trails.

If Sendwave support cannot resolve a loss or suspected fraud, escalate externally. For U.S. consumers, you can file complaints with the Consumer Financial Protection Bureau (CFPB) at https://www.consumerfinance.gov — phone 1‑855‑411‑2372 — and with your state attorney general. For bank-funded transactions, continue pursuing chargebacks or ACH disputes through your financial institution. Regulatory complaints are typically viable when a provider fails to resolve issues in a reasonable timeframe (30–90 days depending on complexity).

Pricing, limits and how they affect urgency

Understanding fees and limits can determine the escalation path. Sendwave historically structures cost as either low or zero-visible fees with revenue in the exchange rate spread; exact fees and per-transaction limits change by corridor and required KYC. Typical per-transaction sending ranges for popular corridors can start at USD 10 and go up to several thousand dollars; KYC thresholds often trigger at USD 1,000–3,000 and may require ID verification, which lengthens resolution time if verification is incomplete.

Delivery speed depends on payout method: mobile-money and cash pickup options frequently complete in minutes; bank deposits can take 1–3 business days depending on correspondent banking. When funds are delayed, verify whether the payout method requires beneficiary-side verification (national ID, reference code) — providing that info to support shortens holds and manual compliance reviews.

Can I get my money back from Sendwave?

There is no automatic way to recall funds if it goes to the wrong account. Sendwave will have to contact our partner Rendimento who has to work with the local 3rd party bank to contact the wrong beneficiary and request the funds. That account holder has to authorise paying back the funds.

Who owns Sendwave in the USA?

Chime (doing business as Sendwave) is a nonbank fintech company incorporated in Delaware with its principal place of business in Boston. It is a wholly owned subsidiary of WorldRemit, which had total revenues of nearly $400 million in 2021.

How do I contact Wave customer service phone number USA?

The support team does not have an inbound phone line. You can chat to support or submit an email request through Mave. You can access Mave through your Wave account in your web browser or the Wave mobile app.

How do I contact Sendwave in the USA?

1.1 How to Contact Us
All communication between you and us will be handled by the Program Partner. The best way to contact us is through email [email protected]. You may also call us for support at +17015154355 (US & Canada); for additional phone numbers by country, please visit https://www.sendwave.com/support.

How can I track my Sendwave transaction?

Once a transaction has been made, you will receive an email notification. You will also see a notification under “Transactions” in your Sendwave app. When you initiate the transfer, it will show as “Pending” while processing. Once sent successfully, the status will change to “Delivered.”

Why is Sendwave closing?

Americans send billions of dollars to loved ones abroad each year. Today, the Consumer Financial Protection Bureau took action to hold Sendwave, a WorldRemit company, for tricking people who were sending money to their family overseas and putting illegal fine print into their contracts.