Self (Self Financial) credit card — how to find and use customer service phone support

Where to locate Self’s official contact channels

Self (Self Financial, Inc.) routes most customer support through its web Help Center and the mobile app. The company’s primary public portal is https://www.self.inc — use the Help or Support links inside the app or at https://www.self.inc/help to open secure messages, review FAQs, and request account-specific actions. Because Self’s products (credit-builder loans and the Self Visa® Secured Credit Card) involve sensitive account data, the app/Help Center is the most reliable place to initiate authenticated contact.

If you need a phone interaction, log in to the app or website and open a support request asking for a callback. This authenticated request ensures the agent can access your account and verify identity without exposing account data in an open forum. Many modern fintechs, Self included, deliberately limit public, unauthenticated phone lines for security and route verified phone calls through requests made inside the secured account environment.

What to have ready before calling or requesting a callback

When you request a callback or call any card support line, prepare three categories of information: 1) identity verification (full name on the account, date of birth, the email address and phone number on file), 2) account identifiers (the last 4 digits of the card, Self account number or loan ID, and recent transaction date/amount if applicable), and 3) documentation for the issue (screenshots, billing statements, or error messages). Having these ready reduces call time and avoids repeated identity checks.

Also note time-sensitive deadlines: under the Fair Credit Billing Act you must generally dispute billing errors within 60 days of the statement date that contains the error; credit bureau disputes are investigated within about 30 days after you file them. If your issue relates to a lost/stolen card or suspected fraud, request an immediate temporary block or replacement in the app and then follow up with the callback request so the agent can confirm the replacement or escalation.

Lost, stolen, or compromised card — emergency steps

If your Self Visa® Secured card is lost or stolen, first use the Self app to block the card or place a temporary lock. Many Self customers can request an expedited replacement within the app; the app will show any replacement fee if applicable. Locking the card immediately prevents further unauthorized charges while you arrange a replacement and file any fraud reports.

After locking the card, request a verified callback from the Help Center or submit a secure message asking for fraud escalation. Keep records: note the date/time you locked the card, the last authorized transaction amount, and any merchant details. If unauthorized charges post, you generally have 60 days from the date of the statement containing the error to initiate a billing dispute under federal law; initiate the dispute through Self’s secured messaging so the agent has an audit trail.

Disputes, chargebacks, and credit reporting — practical timelines

For transaction disputes and chargebacks, Self will typically guide you through the merchant dispute process (chargeback) or issuer-level dispute, which can take 30 to 120 days depending on merchant response and evidence. If the issue affects your credit report (for example, a reported late payment you believe is incorrect), you should file disputes with the three nationwide credit reporting agencies. The bureaus commonly investigate consumer disputes within 30 days of receipt and notify you of the results.

Official contacts for credit reporting and consumer escalation (use these when Self’s response does not resolve a credit reporting error): Experian — 1‑888‑397‑3742, P.O. Box 4500, Allen, TX 75013; Equifax — 1‑800‑685‑1111, P.O. Box 740241, Atlanta, GA 30374; TransUnion — 1‑800‑916‑8800, P.O. Box 2000, Chester, PA 19016. For regulatory complaints: Consumer Financial Protection Bureau (CFPB) — 855‑411‑2372; Federal Trade Commission (FTC) Consumer Response Center — 1‑877‑FTC‑HELP (1‑877‑382‑4357).

Alternative escalation paths if phone support is not available

If you cannot obtain a live phone callback or need a documented escalation, submit a secure message through the Self Help Center and mark it as urgent. Keep copies of every message, the date/time you submitted it, and any case or ticket numbers provided. Having a written audit trail is essential if you later need to escalate to the CFPB or file a dispute with a credit bureau.

For legal or regulated escalation (billing disputes not addressed, unresolved fraud liability), file a complaint with the CFPB at https://www.consumerfinance.gov/complaint/ and attach copies of your Self support tickets and correspondence. Regulatory complaint filings often trigger a formal response window (CFPB-managed companies generally must respond within about 15–30 days), which can accelerate resolution.

Quick resource list (useful numbers and websites)

• Self Help Center & account support: https://www.self.inc/help — request a callback from within your authenticated account for phone assistance.
• Credit bureaus for disputes: Experian 1‑888‑397‑3742 (P.O. Box 4500, Allen, TX 75013); Equifax 1‑800‑685‑1111 (P.O. Box 740241, Atlanta, GA 30374); TransUnion 1‑800‑916‑8800 (P.O. Box 2000, Chester, PA 19016).
• Regulatory escalation: CFPB 855‑411‑2372 and https://www.consumerfinance.gov/complaint/; FTC consumer line 1‑877‑382‑4357 (1‑877‑FTC‑HELP).

Final best-practice checklist before you call or request a callback

• Authenticate first: open support from inside the Self app or logged-in web session so agents can verify your identity immediately.
• Prepare documentation: last 4 digits of card, account/loan ID, exact transaction date/amount, and screenshots of errors or statements.
• Know your statutory timelines: 60 days for billing disputes under the Fair Credit Billing Act; ~30 days for credit bureau investigations.

How can I contact self customer service?

The Self phone number is 877-883-0999. This is the phone number for Self Financial, Inc., also known as Self. inc and formerly known as Self Lender. This is the number to call for the Self Visa® Credit Card, Self Plus Credit Card and Self Credit Builder Account.

Is a self credit card an actual credit card?

You want to build credit with no credit check required
The secured Self Visa Credit Card is different because it doesn’t require a credit check like other credit cards do. Due to this, you are virtually guaranteed approval as long as you can make the security deposit of at least $100.

Is 877-883-0999?

The Self Lender phone number is 877-883-0999. This is the phone number for Self Lender, Self Financial, Inc., also known as Self. inc, and currently known as Self.

Who is 877 975 9463?

If you’d like help with an order or have any questions or comments, please call our Customer Service team at 1-877-975-9463 or fill out the form below. Or, to get personalized recommendations and wine advice, call a Personal Wine Advisor at 1-888-863-7384 or email [email protected]. Welcome back!

What’s the highest credit limit for self?

$3,000
What is the credit limit on the Self Visa card? The minimum credit limit is $100. As you make payments on your Credit Builder Account each month, you can choose to increase your credit limit up to a maximum limit of $3,000.

How to get cash off self credit card?

Cash advances are not available on the Self Visa ® Credit Card or Self Plus Credit Card. Instead, buy something directly using your Self card anywhere in the U.S. Visa is accepted, then pay your credit card balance by the due date.