Select Rx Customer Service Number: How to Find It and Use It Effectively

Where to locate the Select Rx customer service number

Start with the physical items that are most reliable: your prescription benefit ID card, the back of any Select Rx or plan correspondence, and the sticker/label on your pharmacy receipt. The customer service number is normally printed as a toll-free 1‑800 number and is frequently preceded by headings such as “Pharmacy Help,” “Rx Customer Service,” or “Member Services.” If you participate through an employer or union plan, your employer benefits booklet or HR portal will also list the exact number for member inquiries.

If you cannot find a printed number, use the official member website for your plan—do not rely on search-engine snippets or third‑party aggregator pages. On most PBM or insurer sites the number appears in the header/footer and on the “Contact Us” or “Member Support” pages. Example (for illustration only): 1-800-555-0123 is the format you should expect; verify the digits on your card before calling. Beware of phishing: authentic phone numbers match the domain printed on your card and plan materials.

What to prepare before calling

Gathering the right identifiers before you make the call shortens hold time and speeds resolution. At minimum have your Member ID, Group number, subscriber date of birth, and the prescription (Rx) number or the National Drug Code (NDC) for the medication in question. If your issue involves a specific claim, include the claim or reference number and the date the prescription was filled.

• Critical fields to have: Member ID, Group number, Subscriber DOB, Rx BIN, PCN, Rx Group, NDC or Rx number, prescribing physician NPI (if relevant), pharmacy NPI or phone, date of service, and any copay amount shown on your receipt.
• Why they matter: BIN/PCN/Rx Group are used to route electronic claims; the Member ID and Group verify eligibility; NDC and NPI identify the exact product and prescriber to check formulary coverage or prior authorization needs.
• Documentation: keep a printout or screenshot of the Explanation of Benefits (EOB) or pharmacy receipt showing the charge and date; that typically reduces investigation time from days to minutes.

What to expect during the call and typical timelines

Most PBM customer service centers operate Monday–Friday and often extend weekday hours (for example, 8:00 a.m.–8:00 p.m. local time) with limited weekend coverage. Industry-reported average hold times vary by season but commonly range from 6–15 minutes; have your documentation ready so the agent can process the request without multiple transfers. If your inquiry is urgent—an emergency refill or a life-sustaining medication—the agent should be able to authorize a temporary refill within the same call or escalate immediately to a clinical pharmacist.

Common issues resolved on the initial call include benefit verification, copay clarification, identification of mail-order alternatives, and immediate prior authorization initiation. More complex requests—full appeals, clinical review for non‑formulary coverage, or retrospective claim audits—typically have stated timelines: initial decision within 7–14 business days for clinical reviews, and formal internal appeals usually within 30 calendar days unless expedited procedures are invoked.

Alternative channels if the phone line is busy

If you face long hold times, use the secure member portal or mobile app. These channels allow you to submit a secure message, upload documentation (physician letters, prescriptions, receipts), and track the ticket number. Many PBMs provide a “chat” option for basic eligibility and formulary lookups; chat transcripts create a written log you can reference later. For time-sensitive requests, ask for an escalation number or request that a clinical pharmacist call you back within a specified window (commonly within 1–2 business days).

For formal documentation or appeals, routing by mail or fax is still common. The official mailing or fax address for appeals is printed on the Explanation of Benefits (EOB) or denial letter; use certified mail and keep tracking numbers for legal timelines. If you’re working through an employer plan and phone support is limited, your HR benefits administrator can often provide direct routing information or an employer-specific customer service line that bypasses general queues.

Special situations: emergency refills, prior authorizations, and appeals

Emergency refill policies vary by plan and state law but typically allow a single temporary refill—enough for 72 hours to 14 days of therapy—if the prescriber cannot be reached and the medication is essential. When you call customer service, reference “emergency refill” and be prepared to provide the prescribing physician’s contact info; agents will document the clinical need and either authorize the refill or transfer to a pharmacist for immediate review.

Prior authorization (PA) requests require a clinician’s supporting documentation; expect an initial decision window of 24–72 hours for expedited PA and up to 7–14 business days for standard reviews. If a claim is denied, internal appeal timelines are generally 30 calendar days; external review options (independent review organizations) may be available within 60–120 days depending on state regulations. Always request and record a reference number for the denial and appeal submission date to preserve your rights under plan and regulatory timelines.

Final practical tips

Record the date, time, agent name, and reference number for every interaction—these details are essential when tracking escalations or filing appeals. If you must call repeatedly, ask for a direct extension or supervisor contact; many organizations will issue a callback code or escalate the case to a designated claims analyst when complexity warrants it. Finally, verify any mailing addresses, phone numbers, or web URLs against your most recent plan materials before you send sensitive information.

When in doubt, use the combination of your member ID card, official member portal, and employer benefits office to confirm the correct Select Rx customer service number and escalation path. Keeping the specific identifiers and documentation listed above will typically reduce resolution time from days to hours and give you a clear audit trail if further review is needed.

What is RX Select?

From the authors of Pharmacist’s Letter, RxSelect provides a specially curated library of clinical and practice resources to support pharmacists, student pharmacists and pharmacy technicians in their training and daily practice.

What number is 800 562 6223?

Thanks for choosing Optum® Home Delivery. You’ll enjoy a cost effective and convenient way to get medication delivered right to your door. How can I check on the status of my prescription order? Call us at 1-800-562-6223, TTY 711, anytime 24 hours a day, 7 days a week.

Is simple meds the same as SelectRx?

SelectRx is a pharmacy specializing in medication management by managing, organizing, and automatically refilling medications to improve adherence and the overall health of its customers. Simple Meds became part of SelectRx in 2021 when it was acquired by SelectQuote.

What is the phone number for SelectRx?

1-855-224-1879
Questions? Get in touch with our team at 1-855-224-1879.

Is SelectRx a real pharmacy?

As a certified Great Places to Work and a publicly traded company, we are growing fast. SelectRX, a subsidiary of SelectQuote, is a technology-driven specialized medication management Pharmacy.

How does SelectRx work?

How It Works. Start with our simple form to share your interest in working with SelectRx. Once we have all the info we need, you can take a deep breath. We’ll have your personalized monthly box and medication packets delivered right to your door and you never have to worry about calling for a refill.