Securian Customer Service — Expert Guide

Overview and primary contact points

Securian Financial traces its origins to 1880 and today serves millions of individual and institutional clients. For general corporate correspondence the headquarters is located at 400 Robert Street North, St. Paul, MN 55101. The corporate switchboard is (651) 665-3500 and the company’s primary web presence is https://www.securian.com, where product-specific contact numbers, online portals and FAQs are published and regularly updated.

Most customers interact with Securian through three primary channels: the public website and secure member portals, phone-based customer service, and written correspondence (mail or secure messaging). If you have a life insurance, annuity or retirement plan product, use the product-specific pages under securian.com for direct phone numbers and secure login links. When in doubt, start at the Support & Service section on the website and use the contact routing prompts to reach the team that handles your product and geography.

How Securian handles common service requests

Claims, beneficiary updates and policy servicing are handled through differentiated workflows. For a life insurance claim, Securian typically requires a completed claim form, the original policy number, a certified death certificate and claimant identification. For annuity distributions or surrender requests, expect requests for a recent statement, the contract number, Social Security number and bank-verification documents (a voided check or bank letter). Turnaround targets vary by product: routine beneficiary changes and address updates often complete within 3–7 business days; claim adjudication timelines depend on complexity and medical records but standard life claims with clear documentation frequently resolve in 30–45 days.

Billing and premium payments: customers can enroll in electronic funds transfer (EFT/ACH), recurring credit card payments (where available), or pay by check mailed to the address indicated on billing statements. Premium notices typically include a policy number, due date and a toll-free contact for billing inquiries; if you need an expedited reinstatement, prepare to provide delinquency history, proof of insurability and to pay back premiums plus interest—fees and terms vary by contract and state law.

Authentication, privacy and secure access

Securian uses multi-factor authentication (MFA) and secure session management on its member portals to protect personally identifiable information (PII). When you call, representatives will verify identity using at least two data points: typically policy/contract number and either Social Security number (last 4 digits) or date of birth. For changes to beneficiaries, ownership or banking instructions, expect additional verification such as notarized signatures or secure online consent to meet federal and state anti-fraud requirements.

Retain copies of all correspondence and get time-stamped confirmation numbers for any online form. If you email or upload documents, confirm that they are transmitted through the secure portal or an encrypted channel; standard email is generally not used for transmitting Social Security numbers or full bank account details. If a request involves health records, Securian will ask you to provide HIPAA-compliant authorizations for third-party release of medical documentation.

Performance expectations, SLAs and escalation

Within the insurance industry, good-practice service level agreements (SLAs) include answering 80% of calls within 30 seconds and resolving simple inquiries at first contact when possible. While precise SLA metrics for Securian vary by product and year, customers should expect basic policy information and simple administrative changes to be handled within one phone call or within 3–7 business days for online requests. Complex items—claims requiring medical record retrieval, external-party coordination or detailed underwriting—can take 30–90 days depending on access to third-party data.

If you are not satisfied with frontline resolution, Securian maintains an internal escalation path: ask to speak with a supervisor, request an internal reference number for your issue, and follow up via secure message through the portal so that an audit trail exists. For unresolved disputes related to claim denials, request a written explanation of benefits or claim decision and the procedure to file an internal appeal; if necessary, the company’s regulatory and compliance contact information is available on the corporate site for consumer affairs escalation.

Practical tips for policyholders

Preparation saves time: before contacting Securian, assemble the policy/contract number, the exact name of the insured/annuitant, the last premium payment date, Social Security number (last 4 digits), and a clear description of the requested change. For claims, have certified copies of vital records and a list of treating providers with dates of service. Expect to provide electronic authorization for payroll-deduction or employer-plan transfers when dealing with workplace benefits and 401(k) / 403(b) rollovers.

• Documents to prepare when calling Securian: policy/contract number, recent statement (PDF), certified death certificate (for claims), voided check or bank letter (for ACH), government ID, and signed authorization forms. Having these reduces average handling time from an industry average of 20–30 minutes to under 12 minutes for routine transactions.
• Escalation checklist: 1) Record agent name and time; 2) Request a reference or ticket number; 3) Use secure portal messaging for a written audit trail; 4) If unresolved in 10 business days, request supervisor review and a written appeal packet; 5) If still unresolved, consult state insurance regulator (contact info on your state DOI website) or independent ombudsman services.

Where to verify details and next steps

Always verify current phone numbers, mailing addresses and portal links at https://www.securian.com/support or on your policy statement. For corporate mail and in-person correspondence the address is: Securian Financial, 400 Robert Street North, St. Paul, MN 55101. Use the corporate switchboard (651) 665-3500 only as a starting point; product-specific toll-free numbers and secure login pages are the fastest route to service for particular policy types.

Finally, keep a personal record of all interactions: date, time, representative name, reference number and the action promised. That documentation materially speeds escalations and appeals and is the most reliable way to secure timely outcomes with Securian or any large insurer.

Who owns Securian Financial?

Securian Holding CompanySecurian Financial / Parent organization

How do I contact securian?

1. Phone: 1-800-328-9442.
2. TTY: 711.
3. Once you’ve filed a claim, you may securely upload any supporting documentation or additional information you would like included in your claim review.
4. Fax: 1-877-494-8401.
5. Mailing Address: PO Box 64114. St. Paul, MN 55164-0114.

What is insurance customer service?

Insurance. Customer service representatives in the insurance field are responsible for helping out customers who have queries about insurance plans and other insurance related inquiries.

How to withdraw from securian retirement?

Please contact your financial professional to obtain the required form. We also have Systematic Withdrawal Plan options available. You may receive withdrawals on either a monthly, quarterly, semi-annual or annual basis. Please contact your financial professional for more information and to obtain the required form.

What company took over securian?

SAN DIEGO, Aug. 10, 2023 /PRNewswire/ — Cetera Financial Group (Cetera), the premier financial advice Wealth Hub, announced today that it has completed its acquisition of the retail wealth and trust business of Securian Financial Group, Inc. (Securian Financial).

How do I contact Amax insurance 24 hour customer service?

1-800-979-AMAX
For additional assistance, please call 1-800-979-AMAX to speak to a customer service representative.