Sea Ray customer service telephone number — how to find it, when to call, and what to expect

Where to find the official Sea Ray customer service telephone number

Sea Ray (brand of Brunswick Corporation) directs customers to its official web properties for the most current contact information. The single safest action is to use the manufacturer’s Contact or Owners section on searay.com; the URL to check is: https://www.searay.com. Authorized dealer phone numbers and factory support lines change periodically, so the manufacturer site and the dealer locator are the canonical sources.

If you need a direct telephone contact rather than email or chat, go to searay.com and select “Owners” or “Contact Us,” then choose your region (United States, Canada, Europe, etc.). The site lists factory owner support lines, parts departments, and regional service centers. For out-of-region calls, the site also supplies international dialing formats and local dealer phone numbers via the dealer locator page: https://www.searay.com/dealer-locator.

Who answers Sea Ray customer service calls — factory vs dealer vs third-party

There are three distinct teams you may reach: (1) Authorized Sea Ray dealers (sales, in-warranty dealer service), (2) Sea Ray / Brunswick Owner Support or Manufacturer Technical Support (factory-level warranty interpretation, engineering escalations), and (3) Parts & Accessories departments (ordering OEM parts, accessory compatibility). Your issue determines the best phone number to call; dealers handle routine maintenance and warranty repairs, factory support handles warranty eligibility, recalls and engineering questions.

When you call, expect an initial intake by customer service staff who will request your Hull Identification Number (HIN), purchase date, dealer name, model and model year. Knowing whether your boat is still under a dealer or limited warranty will often decide if the dealer or Sea Ray factory phone line should manage the case.

What to prepare before calling Sea Ray customer service

Prepare the critical identifying data so the call is efficient and the representative can rapidly confirm warranty and parts eligibility. The Hull Identification Number (HIN) is standardized to 12 characters in the United States (example format: ABC12345D312). Have the HIN and model year ready; these are indispensable for warranty verification and recall lookups.

• HIN (12 characters), exact model name and model year.
• Date of purchase and name of the selling dealer (receipt or contract copy helps).
• Photographs or short video of the issue (electrical faults, hull damage, plate serial numbers).
• Service history: records of prior dealer visits, invoices, or previous case numbers.
• Your location (port/marina), GPS coordinates if a sea call-out is needed, and whether the boat is in the water or on a trailer.

Alternative contact channels, hours, and escalation routes

If a phone call doesn’t resolve the matter, Sea Ray provides multiple escalation paths. Use the owner portal or the email address listed on searay.com for written documentation. For safety or recall issues, check the U.S. National Highway Traffic Safety Administration (NHTSA) boating/recall pages or the U.S. Coast Guard advisories; recalls are public records and Sea Ray will reference the HIN when confirming applicability.

Typical manufacturer customer service hours for U.S. lines are business days, 9:00–17:00 local time, but dealer service departments often offer extended hours. If you need after-hours assistance for on-water emergencies, contact your local dealer’s service hotline or an on-water assistance provider such as TowBoatUS (800-391-4869 in the U.S.). Always ask the Sea Ray representative for a case or reference number and an estimated response time (typical target response for factory case openings is 48–72 hours).

Sample call script and escalation checklist

When you call, speak clearly and open with the key facts. A concise script prevents repeated questions and speeds diagnosis. Begin by stating: your name, HIN, model year, where the boat was purchased, and the precise symptom (engine misfire, water intrusion, electrical short, etc.). Request an expected turnaround time and the name and extension of the person you’re speaking with.

• Start: “Hello, my name is [Name]. HIN is [HIN]. I own a Sea Ray [Model Year] [Model]. I’m calling about [short symptom]. I purchased from [Dealer Name] on [Date].”
• Ask for a case/reference number, escalation contact (service manager or regional rep), and whether photos or a service invoice should be emailed to a specific address.
• If the dealer declines warranty coverage and you believe it’s covered, request written denial and escalate to factory Owner Support; if unresolved, collect documentation and consider filing a written complaint with Brunswick/Sea Ray and, if required, the Better Business Bureau or your consumer protection agency.

Practical costs and timing to expect

Service costs vary: a routine dealer labor rate in 2024 typically ranges from $110–$185 per hour in the U.S., and common parts (fuel pumps, sensors) range from $150–$1,200 depending on engine and model. Towing or on-water assistance can cost $150–$600 for short tows; long-distance service calls increase accordingly. For major defects requiring factory parts or extended warranty work, expect a 2–6 week timeline for parts procurement if the part is not a common stock item.

Finally, verify every phone number and address through searay.com immediately prior to calling. If you provide the HIN, purchase documentation and clear photos up-front, most issues can be triaged on the first call and assigned a clear next action within 48–72 hours. For urgent safety issues always state “Safety Issue — Immediate Assistance Needed” and request an expedited case.

What company owns Raymarine?

Today Raymarine and FLIR are part of Teledyne, a global leader in sensor solutions for the commercial, research, and defense markets.

How do I contact Can Am customer service?

Contact us by phone: 1 (888) 272-9222.

Who is the manufacturer of Sea Ray?

Brunswick Corporation
Sea Ray Boats is an American manufacturer that produces recreational motorboats. It currently operates as part of the Brunswick Boat Group, a division of Brunswick Corporation.

Why is my Raymarine radar scanner not responding?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview If your Raymarine radar is not working, begin by checking the power supply, including fuses, connections, and the radar cable. Ensure the radar is receiving adequate power and that the data cable is securely connected and undamaged. If the issue persists, update the radar’s software and try a factory reset on the display unit, but be aware that this may erase saved data. If the problem continues, consider testing the radar on another display or contacting a Raymarine service center.  Here’s a more detailed breakdown of troubleshooting steps: 1. Power Supply:

• Check fuses and circuit breakers: Ensure the radar’s power supply is not interrupted by blown fuses or tripped breakers. 
• Inspect connections: Examine all power and ground connections for corrosion or loose connections. 
• Test voltage: Verify the radar is receiving adequate voltage, especially if experiencing intermittent issues. 

2. Data Cable:

• Inspect for damage: Check the Ethernet or data cable for any signs of wear, damage, or corrosion.
• Secure connections: Ensure the cable is securely plugged into both the radar unit and the display. 

3. Software and Settings:

• Update software: Check for available software updates on the Raymarine website and install them if necessary.
• Factory reset: Consider performing a factory reset on the display unit, but be aware that this may erase saved data.
• Check settings: Ensure the radar settings on the display are configured correctly. 

4. External Factors:

• Interference: Other electronics on board can sometimes interfere with the radar signal. Try turning off other devices to see if the radar display improves.
• Testing on another display: If possible, test the radar on another compatible display to isolate whether the issue lies with the radar or the display. 

5. Advanced Troubleshooting:

• Professional assistance: If the problem persists, it’s recommended to contact a Raymarine service center or a certified marine electronics technician for further diagnostics and repair. 
• Internal components: In some cases, the issue may stem from faulty internal components within the radar unit, requiring specialized repair. 

AI responses may include mistakes. Learn moreRaymarine Radar Not Showing Data? Troubleshooting Guide – JustAnswerStart by verifying that the radar is receiving adequate power; loose or corroded connections might hinder its functionality. Alway…JustAnswerRadar Scanner Not Rotating – RaymarineMay 15, 2025 — It is recommended that the power and ground leads of the Radar Power Cable be inspected to ensure that they are free o…Raymarine(function(){
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What is the phone number for Sea Doo support?

Please reach out to our support team by calling us at 1 (888) 272-9222.

How do I contact Raymarine support?

Search our online Frequently Asked Questions to find answers or submit a question and Contact Raymarine here (login required). Our Hudson, New Hampshire USA support center is open from 8:30 AM to 5:00 PM (Eastern), Monday through Friday. Call us at 1-800-539-5539.