Sarata Florist — How to find and use the customer service telephone number

What I can and cannot provide right now

I do not have live web access to verify a single definitive telephone number for “Sarata Florist” at this moment. There may be multiple florists with “Sarata” in the name (town names, chain locations or independent shops), and phone numbers, addresses and websites can change frequently. The guidance below explains precise, repeatable steps to locate the correct customer service telephone number and how to use it effectively.

If you need an immediate, verified phone number, check the florist’s official channels (their verified website, Google Business listing, Facebook or Instagram page) and cross-check any number you find with at least two independent sources (e.g., the business website plus Google Maps). Example phone-number formats you might encounter include +380 48 712 3456 (Ukraine example) or +1 (555) 123-4567 (US example) — these are illustrative placeholders, not verified Sarata Florist contacts.

How to locate the correct customer service telephone number

Start with the florist’s official web presence. Look for a Contact or Customer Service page and verify the domain: a valid business site typically uses HTTPS and a domain pattern like sarataflorist.com, sarata-florist.ua or sarataflowers.co (these are possible patterns, not guaranteed). On Google Maps the listing should show a pinned address, posted opening hours, phone number and user reviews with timestamps; a well-established shop will have multiple reviews dated across several years (e.g., 2017–2024).

If the website or Google listing is inconclusive, check social platforms. A verified Facebook Page or Instagram business profile often shows a “Call” button with the current number and a messaging option. For shops in Eastern Europe, many florists also publish a WhatsApp or Telegram contact number for faster customer service — these numbers typically use local formats (+380 for Ukraine, +7 for Russia, etc.). If you find a number only on a third-party marketplace (flowers platform or directory), confirm it on the florist’s social media to avoid outdated listings.

What to prepare before calling customer service

Calling customer service is most efficient when you have all pertinent order and contact details ready. Typical items to prepare include order number, date/time of order, recipient name and delivery address, item name(s), total paid amount, payment method, and any confirmation emails/screenshots. Having the exact SKU or bouquet code (e.g., BQT-024 or Rose-12) speeds resolution; many florists use internal order codes printed in confirmation emails.

• High-value checklist to have before calling: order number, confirmation screenshot, payment transaction ID, delivery address with postcode, recipient phone number, photo of received product (if disputing), and timestamps of delivery attempt.
• Preferred outcome to state on the call: refund amount (exact figure), exchange or re-delivery window (e.g., re-deliver within 24–48 hours), or credit note value (percent or absolute sum such as €20 or UAH 500).
• Useful facts to request from the agent: agent ID/name, call reference number, promised resolution timeframe (e.g., 48–72 hours), and escalation contact (manager’s email or direct line).

Typical customer service expectations, policies and pricing context

Florist customer service metrics commonly reported in the industry: average answer time 30–180 seconds, first-call resolution rate 60–85%, and average email response within 24–48 hours. Delivery guarantees usually specify a same-day cutoff (often 14:00–16:00 local time) and a refund or replacement window of 24–72 hours after delivery for damaged or incorrect orders. Request the policy reference on the call (e.g., “Where is this stated on your T&Cs?”) and note the clause number or URL.

Prices for standard bouquets vary substantially by region and service level. As a practical range, expect economy bouquets at €12–€30 (approx. UAH 400–1,200), mid-range arrangements €30–€70 (UAH 1,200–3,000), and premium or seasonal arrangements €80–€200+. Typical delivery fees range from €3–€15 (UAH 100–600) in urban areas, higher for rural delivery or timed slots. Always confirm total amount charged on your receipt and compare it to the price quoted during the call.

If you cannot reach them: escalation and alternative contact methods

If calls go unanswered, follow a structured escalation path: 1) leave a clear voicemail with order number and desired action, 2) send the same information by email and direct message on social media (attach photos), 3) use marketplace dispute channels if ordered through a third-party site, and 4) ask for a written confirmation of next steps within 24 hours. Escalation typically moves to a manager or refunds team; ask the agent to provide a direct email such as refunds@[domain] or manager@[domain].

• Escalation steps with exact requests: (a) demand a call-back window (“please call me within 4 hours”), (b) request a written case ID, (c) set a resolution deadline (48–72 hours), (d) indicate your next action (chargeback with bank or dispute with platform) if the deadline is missed.
• Sample short phone script (adapt to your details): “Hello, my name is [Full Name], order #[123456] placed on [DD.MM.YYYY] for [Bouquet Name]. The bouquet was not delivered as promised / arrived damaged. I request a full refund of [€XX] or a re-delivery within 48 hours. Please give me your name and case reference now.”

Final verification tips

Before concluding any phone call, confirm the agent’s name and reference number, the promised timeframe, and request an email summary. If a number provided online looks suspicious (no HTTPS, no address listed, repeated “call only” messages with no other contact), prioritize finding a verified source or using payment disputes if you were charged incorrectly. Keeping a clear paper trail—screenshots, call logs, emails—will increase the odds of a fast, favorable resolution.

How do I contact FTD customer service?

Our Customer Service is available 24/7. Please contact us by clicking the ‘chat’ icon in the lower right-hand corner of your screen or call 1-800-736-3383.

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If you have any questions or need more information, please contact us or call us directly at (888)445-8828.

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1-800-FLOWERS® (1-800-356-9377 or www.1800flowers.com), was listed as a Top 50 Online Retailer by Internet Retailer in 2006, as well as 2008 Laureate Honoree by the Computerworld Honors Program and the recipient of ICMI’s 2006 Global Call Center of the Year Award.

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Please call (855) 874-5781 during business hours (9am-8pm EST Mon-Fri and 9am-6pm EST Sat-Sun) to speak with a floral specialist who will be happy to assist you.

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Fill in the e-mail form (going to [email protected]).

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If you have any questions, contact our team at [email protected]!