Rumpke 24-Hour Customer Service Phone Number — Complete Professional Guide

Primary contact details and official online resources

The central 24-hour customer service phone number for Rumpke Waste & Recycling is 1-800-828-8171. This line is the primary after-hours and emergency contact used by residential and municipal customers to report missed pickups, safety hazards (spills, tipped trucks, unsecured loads), illegal dumping, and other time-sensitive service issues. For non-emergency account management, billing questions, or service changes during normal business hours you can also use the online customer portal at https://www.rumpke.com.

Rumpke’s corporate headquarters is located in Cincinnati, Ohio (regional offices are spread across service areas). Because Rumpke operates under municipal contracts and local franchises, some towns maintain a local service phone number and a different call flow. Always confirm the number printed on your invoice or municipal waste brochure and verify via the official contact page at https://www.rumpke.com/contact to ensure you are routed correctly for your zip code.

When to call the 24-hour line and expected response behavior

The 24-hour line is intended for urgent operational issues and health/safety concerns: for example, truck accidents, major roadway blockages caused by a container, or hazardous material spills that require immediate containment. For a missed residential garbage or recycling pickup, calling the 24-hour number will generate a logged service ticket; Rumpke’s field teams typically respond within 24–72 hours for non-emergency service corrections, but emergency dispatches can be immediate. If you call between 10:00 PM and 6:00 AM expect a message-taking protocol and a callback window—Rumpke triages after-hours calls by severity.

Typical operational metrics customers should expect: hold times on the 24-hour line vary by season (2–10 minutes during normal periods, up to 20–30 minutes during major storms or holiday weeks). For billing disputes or account changes initiated by phone, the administrative processing window is commonly 3–10 business days; confirmed credits or adjustments are often posted to accounts within 30 days depending on payment method and municipal reconciliation.

Information to have ready before calling

• Account details: Rumpke account number (from invoice) or full service address including zip code; this reduces verification time by approximately 60%.
• Date/time and exact nature of the issue: the pickup date missed, truck number or description (if visible), photos (take 1–3 images and note timestamps) and whether the container was placed at the curb per municipal rules.
• Billing/payment details: invoice number, last payment date and method (Visa/Mastercard/Discover, ACH); if disputing charges, have bank statement excerpts or screenshots ready.
• Service specifics: container size (e.g., 95-gallon cart, 65-gallon cart), serial number or bar code if visible, whether a household contains medical or commercial waste, and any special access restrictions (locked gates, dogs, narrow driveways).

Being prepared with the items above cuts call duration and improves first-contact resolution. If you are reporting an environmental or safety risk, note nearby cross-streets, GPS coordinates or landmarks—Rumpke’s emergency dispatch uses those specifics to route trucks faster than by address alone.

Fees, billing, and common charges explained

Costs for additional services vary by market and municipal contract. As of 2024 typical ranges observed across U.S. markets served by large regional haulers are: extra bag or overflow charge $3–$6 per bag, bulky-item pickup (per item) $20–$75, appliance pickup (refrigerator, washer, dryer) $25–$60, and roll-off dumpster deliveries $300–$700 depending on size and rental period. Landfill tipping fees for municipal solid waste commonly range $45–$65 per U.S. ton; roll-off invoices will include a line-item for estimated tonnage if applicable.

When you call the 24-hour number to schedule a paid service or report a charge, confirm the total out-the-door price (service fee + estimated tipping fee + tax) and the accepted payment methods. Rumpke accepts major credit cards and electronic payments through its portal; phone payments may be processed during the call but require the secure payment process and a confirmation number—record this confirmation and request an emailed receipt for your records.

Escalation, municipal contracts, and alternatives

If you cannot resolve an issue via the 24-hour number, escalate using documented steps: ask for a supervisor or request a ticket ID, note the time, and follow up by email via the contact form on rumpke.com with the ticket ID and photos attached. For contract-specific disputes (e.g., service level changes, curbside schedule alterations), municipal public works offices often have final authority; contact your city’s Department of Public Works and reference the municipal contract year and Rumpke as the contractor.

Alternatives when timing matters: use the Rumpke online portal to open tickets, schedule bulk pickups, or pay invoices for faster written confirmation (portal transactions produce an immediate email receipt). For hazardous waste or regulated disposal needs (electronics, tires, paints), check municipal household-hazardous-waste events—Rumpke’s 24-hour line is not a substitute for scheduled hazardous-waste collection programs and will direct you to appropriate local resources.

Practical call script (3–4 lines) to use on the phone

“Hello, my name is [Full Name], service address [Street, City, ZIP], account number [#######]. I am calling about [missed pickup / safety hazard / billing question]. The pickup was scheduled on [MM/DD/YYYY]; I have photos and the cart serial number [#####]. Please create a ticket and advise expected resolution time and confirmation number.”

Is there a customer service phone number for Waste Management?

General Customer Service Phone Numbers
Here are some commonly used Waste Management phone numbers: General Customer Service: 1-866-909-4458. Residential Services: 1-800-774-0222.

What is the phone number for Republic Services customer service?

Many requests can be addressed through your Republic Services online account. Customer service can also be reached at 844. REPUBLIC (844.737. 8254).

Is Rumpke a good company?

The Better Business Bureau recognizes Rumpke with an A+ rating. Rumpke was also named a U.S. Best Managed Company for two consecutive years by Deloitte Private and The Wall Street Journal.

What is the waste connections customer service phone number?

Please call us at 844-708-7274 to cancel service.

How do I contact Rumpke, Ohio customer service?

To reach Rumpke, email at email Rumpke or call 800-828-8171. Customer service hours are Monday through Friday, 8 am to 5 pm. Visit the Rumpke website for more information about the company.

Why wasn’t garbage picked up today?

A garbage truck might skip your trash pickup for several reasons. Common reasons include improper sorting of waste, overweight or oversized containers, blocked access to the garbage due to parked vehicles or construction, hazardous materials in the garbage, or severe weather conditions.