Roxy customer service phone number — how to find it and use it effectively

Contents

1 Roxy customer service phone number — how to find it and use it effectively

Overview and brand context

Roxy is the women’s apparel and surf brand launched by Quiksilver in 1990 and today operates as part of the Boardriders family of brands. That corporate context matters because customer service for Roxy retail, web orders, and warranty/technical questions can route through centralized support systems that serve multiple sister labels; knowing the parent company and the official website reduces wasted time and incorrect contact attempts.

When you need a phone number specifically for Roxy customer service, the single most reliable source is the brand’s official contact page on roxy.com. Roxy’s customer service contact channels change by region (United States, Canada, United Kingdom, Europe, Australia) and by channel (e‑commerce orders, authorized retail store support, corporate inquiries), so the best practice is to confirm the number shown on the website at the time you call.

Where to find the official phone number (trusted sources)

Do not rely on search-engine snippets or third‑party directories alone. The official phone number will always be posted on Roxy’s contact page or within the “Help” and “Order History” sections after you sign in. For web purchases, the customer service number is also printed on order confirmation emails and packing slips; these contain your order ID and an explicit support phone if phone support is available for your country.

Official web landing pages to verify: https://www.roxy.com (global) and the site’s dedicated Contact/Help page (look for “Contact Us” or “Help Center” links in the site footer).

Order confirmation and packing slip: look for an 8–12 character order number and any listed support phone—this is the number that can access order-specific systems immediately.

Retail store locator on roxy.com for store phone numbers and addresses — helpful if your issue is with an in-person purchase or local repairs.

Official corporate site (Boardriders) for investor, wholesale, and press numbers if you need escalated corporate contacts: https://www.boardriders.com.

Preparing to call — what speeds resolution

Before you dial any customer service number, gather the specific pieces of information that reduce hold time and transfer risk. Typical required items include: order number (8–12 characters), billing name and full shipping address, last 4 digits of the payment card used, exact product SKU or style number (printed on the packing slip or product tag), purchase date, and clear photos for returns or damage claims. Having these ready allows the representative to look up your order in 2–3 minutes instead of 10–15 minutes.

Also plan your timing: if you must call a support line that serves multiple regions, call during local business hours (Mon–Fri) for the region the order shipped from. Have screenshots of the order page or the product’s barcode (UPC/EAN) available in case the agent asks for verification. If you need faster resolution, request an escalation ID and agent name—documenting this shortens repeat calls.

Minimum information checklist: order number; product SKU or style; purchase date; shipping/postal code; last 4 digits of payment card; photos of damage or sizing issues; preferred resolution (refund, exchange, repair).

Escalation strategy: ask for a supervisor name/ID, note the time/date of call, and if needed escalate via the official Help Center contact form so you have a written trail (use the same case ID).

What phone channels cover (typical issues handled by Roxy support)

When you reach the correct Roxy customer service phone number you can typically resolve: order status and tracking, cancellations and exchanges for web orders (within policy windows), warranty/repair guidance for technical outerwear and wetsuits, and guidance on authorized service centers for equipment. For in-store purchases, the phone team can provide corporate policy but will often direct you to the original retail location for same-day in-person resolution.

Phone support also handles complicated situations that are hard to resolve by chat or email: lost/damaged shipments where a claims process with carriers (USPS, UPS, FedEx) must be initiated, billing disputes requiring merchant reversal, and logistics exceptions (customs/duties on international orders). Keep in mind that certain specialized departments (technical warranty or corporate sales) may have separate direct lines or require email/portal submission for documentation.

Practical tips and alternative contact methods

If you can’t locate or reach a phone number, use the website’s Help Center chat or the “submit a request” form—these routes automatically attach order metadata and usually produce a written case ID within 24–72 hours. Social media direct messages (official Roxy handles on Instagram/Twitter) can be fast for triage but should not be used to transmit sensitive payment information; instead they will redirect you to secure channels.

Finally, keep receipts and tags for 30–90 days depending on the return policy (many apparel brands use a 30–60 day window; check the current policy on the site). If you need an address for warranty returns or corporate mail, obtain the exact shipping address from the customer service agent or the official Help Center page—sending returns to an outdated address can delay refunds and is a common avoidable error.

Quick summary

Always verify the Roxy customer service phone number on roxy.com or your order confirmation before calling. Prepare order details and photos in advance to minimize hold time. If phone access is limited in your region, use the Help Center form or official social channels to open a case and request a callback with the case ID for faster follow-up.