Roxy Customer Service Number — Expert Guide to Contacting Support

Overview and Where to Start

Roxy is the women’s surf, snow and lifestyle brand carried on roxy.com and through global retail partners. The fastest, most authoritative place to find a valid customer service phone number for your country is the official help pages on roxy.com. The website centralizes regional contact methods (phone, chat, email) and the most current hours — this avoids outdated third‑party listings that can lead to long hold times or wrong departments.

If you purchased from a third‑party retailer (for example, department stores or marketplaces such as Amazon), the point of contact is usually the retailer, not Roxy. Always check the invoice or order confirmation first: the retailer’s customer service phone number and return policy will be listed there. For direct Roxy online orders, head to roxy.com > Help or Contact Us to view the local phone number or initiate web chat.

How to Find the Correct Phone Number

Step‑by‑step: open roxy.com, select your country/region (often at the top or bottom of the site), then open the Help/Contact section. That page displays the official phone number for your region, live chat availability, and email forms. If you cannot access the site, search for “Roxy Contact” plus your country name and confirm the domain is roxy.com before calling — look for the secure site and current timestamps on the help page.

Keep in mind that customer service phone numbers are regional. Roxy operates via the parent company’s regional contact centers (Boardriders/Quiksilver networks in many markets). If you need corporate information, Boardriders is headquartered in Huntington Beach, California — but consumer support is routed through country teams, not the corporate HQ.

What to Prepare Before Calling

Having the right information ready reduces call length and improves resolution rates. Prepare: order number (e.g., ORD12345678), purchase date, billing/postal address, the email used for the order, payment method (last four digits of the card), and the SKU or style code printed on the product tag. If the issue is product quality or damage, take 2–3 clear photos (front, damage close‑up, and tag) and have the package tracking number available if shipped.

Also note expected timelines: for refunds from an online order, Roxy typically processes refunds within 3–7 business days on receipt of return, and the bank or card issuer can take an additional 2–10 business days to post the credit. If you expect a warranty or repair, ask for an RMA or case number to track the claim — write that number down immediately when provided.

Common Issues and Exact Steps to Resolve Them

For missing deliveries: verify the tracking number first, then call the courier (USPS, UPS, FedEx) and Roxy support. Provide the tracking number, order number, and the exact delivery address. For wrong items or sizes, request an exchange authorization and confirm if return shipping is prepaid — some promotional periods include free returns, others do not.

For defective goods: describe the defect, attach photos if using email/chat, and request a return merchandise authorization (RMA). For warranty claims on hardware (zippers, boots), ask for the brand’s warranty terms and an expected repair timeframe; typical turnaround for repairs is 2–6 weeks depending on parts and location.

Alternative Contact Methods and Escalation

• Web chat and email (via roxy.com/help) — use chat for real‑time answers during business hours; use email/portal for attachments and a written record. Save any reference numbers or ticket IDs.
• Social media — Roxy’s verified accounts on Instagram and Facebook can direct you to support, but avoid sharing personal data publicly; ask them to DM a support link instead.

If a phone agent cannot resolve your issue, ask to escalate: request a supervisor, obtain a case or escalation number, and get a timeline in writing. If Roxy is unable to resolve a direct purchase dispute, options include disputing the charge with your card issuer (chargeback) or filing a complaint with your local consumer protection agency or the Better Business Bureau in the U.S. Use escalation only after exhausting merchant remedies and documenting each interaction (dates, agent names, and reference numbers).

Practical Sample Call Script and Tips

Begin with: “Hello, my name is [Full Name], my order number is [ORD######], placed on [MM/DD/YYYY], and I’m calling about [missing item / defect / return].” Keep the script short, then hand over to the agent: provide concise facts, confirm the agent’s name, and ask for a case number. If given a deadline (e.g., return label expires in 14 days), capture that exact date in your notes.

Politeness speeds resolution; firmness ensures escalation when needed. If you are promised an email follow‑up, ask for the sender’s address and expected delivery time. If the call is long, request a callback option or scheduled follow‑up time to avoid repeating details.

Final Practical Notes

Always verify contact information on roxy.com for accuracy. Keep receipts, photos, and correspondence until the issue is fully resolved and the refund or replacement posts. Typical resolution windows: immediate account corrections via phone, 3–7 business days for refund processing, and 2–6 weeks for warranty repairs depending on region and parts availability.

If you provide your region or order context, I can outline the exact steps and the most likely channels (phone, chat, courier) to resolve your case and draft a concise script tailored to your situation.

How to return nasty gal order?

For items supplied under a contract with Nasty Gal:

1. Repack your items.
2. Login to our returns portal.
3. Select your preferred return option (Print returns label at home or in store options).
4. Once you have processed your return in the portal you’re ready to post it off!
5. Keep an eye on your return tracking.

Is Victoria’s Secret customer service 24-7 number?

8a-9p EST. Mon-Sat. Automated system available 24 hours/day.

Is Roxy back in Neighbours?

Anderson and Milligan returned for the show’s final episodes in July following its cancellation. On 14 January 2025, it was announced that Anderson had again reprised the role. Roxy returned again in February and March 2025, alongside her relative Shane Ramsay (Peter O’Brien).

How do I return to Roxy?

Returned products must be unworn, unwashed, and unaltered. Merchandise must be returned in its original condition, with all original tags and packaging included. Original shipping fees are non-refundable, and customers are responsible for return shipping costs. The packing slip must be included with all returns.

How do I track my Roxy order?

Roxy.com Account: Log in to your Roxy.com account, go to “My Orders” and select the order you want to track. The tracking number will be listed there.