RoundPoint customer service number — how to find, use, and escalate effectively

Executive summary

RoundPoint Mortgage Servicing Corporation (RoundPoint) is a mortgage servicer; borrowers typically need a single toll‑free customer service number and department extensions for payments, loss mitigation, escrow, and bankruptcy questions. This guide explains where to reliably find the official RoundPoint customer service number, what to prepare before you call, timing expectations for common requests, and escalation paths if phone access fails.

The single most reliable source for the current RoundPoint customer service telephone number is the company’s official communications: your monthly mortgage statement, your loan servicing agreement/welcome letter, and the secure account portal. You should verify any number you use against those documents or the official site: https://www.roundpointmortgage.com.

Where to find the official RoundPoint customer service number

Do not rely on third‑party directories. The official number appears on three locations in descending order of reliability: (1) the top of your current monthly mortgage statement (every statement contains the active customer service and payment numbers), (2) the secure online account portal under “Contact Us” or “Help,” and (3) the company’s official website https://www.roundpointmortgage.com. If you have a physical welcome package or payoff letter dated when your loan transferred to RoundPoint, that document will list the servicing contact details and a mailing address for correspondence.

If your mortgage was transferred from another servicer in the last 12 months, the transfer letter is required by federal RESPA rules to include the new servicer’s toll‑free number and the date the new servicer begins accepting payments. If you cannot find a statement or welcome letter, log in at the portal or call the general corporate line posted on the official website; avoid numbers found only on forums or social sites.

What to prepare before calling RoundPoint

Prepare documentation and data so the call will be efficient and so the agent can locate your file quickly. At a minimum have these items and facts on hand: borrower name exactly as shown on the note, property address, loan number (10–12 digits on your statement), last payment date and amount, and the last four digits of the borrower’s Social Security number.

For calls about loss mitigation, modification, or hardship, gather standard documentation: two most recent pay stubs (or proof of unemployment/SSI), complete bank statements for the last 60 days, federal tax returns for the prior two years (Form 1040), a signed hardship letter dated within 30 days, and a government ID. Presenting a complete package at first contact shortens review time and can reduce the typical evaluation window.

• Essential identifiers: Loan number, property address, borrower full name, last 4 SSN, mortgage servicer account PIN (if you set one).
• Payment and payoff specifics: date/amount of last payment, recurring autopay info, requested payoff date (note: payoff quotes are time‑limited and typically expire in 7–10 business days).
• Loss mitigation packet: hardship letter, 2 pay stubs (or benefit award letters), 60 days bank statements, last 2 years’ 1040s, and contact phone/email for follow‑up.

Timing, common service windows, and statutory response expectations

Most mortgage servicers (including RoundPoint) operate toll‑free customer service lines on a business schedule; a common industry window is Monday–Friday 8:00 AM–8:00 PM Eastern Time. Hold times vary seasonally—expect 5–25 minutes on average during peak months (January, April, September). Call early in the morning or late afternoon for shorter waits.

Federal servicing rules provide firm timelines for key interactions: servicers must acknowledge receipt of a complete loss mitigation application promptly and generally provide a written decision within 30 days of receiving a complete application. Payoff statements are typically produced within 7–10 business days but vary—always request a written, dated payoff quote that states the expiration date and total payoff amount including per‑day interest.

Escalation and alternatives if you cannot reach RoundPoint by phone

If phone contact fails or you do not get a satisfactory answer, follow a written escalation path. Send documents by certified mail with return receipt to the mailing address shown on your statement, and follow up with a secure message through the online portal so there is a digital timestamp. Keep a call log recording date/time of each attempted call, agent name, and any reference or confirmation numbers.

If you still cannot resolve the issue after internal escalation, use federal and state resources. File a complaint with the Consumer Financial Protection Bureau (CFPB) online or by phone; the CFPB intake line is 855‑411‑2372 and the complaint portal is https://www.consumerfinance.gov/complaint/. HUD maintains a national housing counseling referral list at https://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm to find nonprofit counselors who can call servicers on your behalf.

• CFPB: Phone 855‑411‑2372; file at https://www.consumerfinance.gov/complaint/ (use for slow or non‑responsive servicing, loss mitigation denials, servicing errors).
• HUD housing counselors: https://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm (free or low‑cost local counseling to assist with modification applications and timelines).

Practical tips for a successful call and final notes

Ask for a reference number and the agent’s full name at the start of each call. If an agent promises a follow‑up within X business days, ask them to confirm the commitment in a secure message or email so you have documentary evidence. If payment is time‑sensitive, use the exact payment address or online payment method stated on your current statement; using the wrong lockbox can delay posting by several days and incur late fees.

Finally, always verify any phone number you find against your printed statement or the official site https://www.roundpointmortgage.com. Keep records: copies of mailed documents, screenshots of the online portal, and notes of every phone contact. These simple documentation practices reduce disputes, accelerate solutions, and protect your rights under federal servicing rules.

What is the phone number for RoundPoint Mortgage servicing company?

Call 877.426. 8805. We’re here to make it easy and answer any questions along the way. Option 2: Print and complete the Mortgage Assistance Application, and submit the completed package via email, mail, or fax.

How do I speak to someone at RoundPoint?

Contact

1. Call RoundPoint. M-F 8 am – 9 pm ET. SAT 10 am – 3 pm ET. Toll Free: (877) 426-8805.
2. Mail RoundPoint. RoundPoint. PO Box 19409. Charlotte, NC 28219-9409.
3. Email RoundPoint. Email Us.
4. Help with My Account. COntact Us.

How do I speak to a representative?

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

Who is 877-426-8805?

ROUNDPOINT MORTGAGE SERVICING LLC

How do I speak to someone on the phone?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To talk to someone on the phone, you should first dial the number and wait for them to answer. Once they answer, introduce yourself, state your purpose for calling, and engage in a conversation, actively listening and responding thoughtfully. Remember to be polite, clear, and concise.  Here’s a more detailed breakdown: 1. Initiate the Call:

• Dial the number: Make sure you have the correct number and dial it.
• Wait for an answer: Be patient and allow the other person time to answer.
• Introduce yourself: If you know the person, you can say something like, “Hi [Name], it’s [Your Name].” If you don’t know the person, you might say, “Hello, is [Name] there?” or “Hi, this is [Your Name], I’m calling for [Name].” 
• State your purpose: Briefly explain why you’re calling. For example, “I’m calling to ask about…” or “I’m calling to follow up on…” 

2. Engage in the Conversation:

• Be clear and concise: Use clear language and avoid rambling. Get to the point quickly. 
• Listen actively: Pay close attention to what the other person is saying, avoid interrupting, and ask clarifying questions if needed. 
• Be polite and respectful: Use formal language if appropriate (especially in business or professional settings) and avoid slang. 
• Be mindful of tone: A warm and friendly tone can make the conversation more pleasant. 
• Ask questions: Engage the other person by asking questions about their responses or about the topic at hand. 

3. End the Call:

• Summarize key points: If necessary, recap the main points of the conversation to ensure both parties are on the same page. 
• Thank the other person: Show your appreciation for their time and assistance. 
• End with a closing: Say something like, “Okay, thank you for your help,” or “Have a great day,” before hanging up. 

AI responses may include mistakes. Learn more3 Ways to Talk on the Phone – wikiHowKeep your statements short and simple. It’s often best to let the other person lead the conversation, especially if it’s a custome…wikiHowLearning English: How to speak professionally on the phone – PreplyHow to speak professionally on the phone: a step-by-step guide. 1. Write down what you want to talk about. 2. Rehearse the call be…Preply(function(){
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What is the lawsuit against RoundPoint Mortgage?

In the case against RoundPoint Mortgage Servicing Corporation, plaintiffs alleged that the mortgage servicer improperly charged and collected convenience fees for telephone and IVR mortgage payments, in violation of California’s Rosenthal Fair Debt Collections Act and Unfair Competition Law (UCL), as well as breaching …