Roomster customer service number — how to contact support and resolve issues

Does Roomster publish a customer service phone number?

Short answer: Roomster does not publish a general, public customer service phone number for routine user support. The platform primarily routes support through its Help Center, in-app messaging and web-based contact forms. This is a deliberate design: many marketplace platforms centralize written records (tickets, screenshots, timestamps) so disputes, safety reports and billing queries have an audit trail.

Because there is no single phone line to call, expect written-response workflows. Industry experience and user reports indicate typical reply windows of 24–72 hours for basic account questions and up to 5–10 business days for billing disputes or complex safety investigations. If you need immediate safety assistance (threats, physical danger), call your local emergency services first and then use Roomster’s reporting tools to flag the account and listing.

Official Roomster contact channels (what to use and where)

Primary support entry points are the Roomster website and the in-app Help/Support section. Start at the official domain: https://www.roomster.com and click “Help” or “Support.” The dedicated help portal (Help Center) contains articles and a contact form; using the form or in-app message attaches your account metadata automatically, which speeds resolution.

Roomster also uses support ticketing—your best practice is to submit a ticket through the Help Center and save the ticket ID. Keep copies of receipts and transaction IDs if your inquiry is billing-related. Social channels (official Roomster pages on Facebook, Twitter/X or Instagram) can sometimes be used to escalate if a support ticket stalls, but they are secondary and should not replace submitting a formal ticket.

What to include in a support request: a practical checklist

• Account identifier: email address tied to the Roomster account and username (exact spelling).
• Listing or conversation references: listing URL or listing ID; message/conversation ID and the exact date/time (include timezone) of the incident.
• Transaction evidence: payment receipt, transaction ID, last 4 digits of the card used, date of charge and billed amount (e.g., $9.99 on 2024-03-12), and the payment processor shown on your statement (Stripe, PayPal, etc.).
• Screenshots and attachments: one screenshot per issue showing dates, usernames, and any offensive text; attach images as JPEG/PNG and keep file sizes under 5 MB each when possible.
• Desired outcome: state whether you want a refund, account reinstatement, listing removal, contact information redaction, or an official incident report.

Providing all of the above in the initial message reduces back-and-forth and shortens resolution time. Place the most critical facts in the first two sentences of your message so the support agent can triage quickly.

Billing, refunds and subscription details

Roomster offers free basic usage plus optional paid features (featured listings, verification badges, or communication credits). Prices vary by market and campaign; when purchasing, Roomster displays the exact price, tax and billing frequency on the checkout screen. If you do not see the charge recognized, check the bank statement for the merchant descriptor used (often the company name or a payment processor). Keep receipts and note the exact charged amount and date before contacting support.

If you want a refund, first open a Help Center ticket including the transaction ID, receipt, date and the reason for the refund request. If Roomster confirms no resolution or no response within 7–14 days for a validated billing error, contact your card issuer or PayPal to dispute the charge—provide the ticket ID and copies of your correspondence. Chargeback policies and timelines vary by bank; acting within 60–120 days after the charge date is commonly required.

Safety, fraud reporting and escalation steps

• Immediate emergency: if you or someone else is in danger, call local emergency services (e.g., 911 in the U.S.). Then file a safety report with Roomster and preserve screenshots and chat logs.
• Report scams: use the Help Center’s “Report Listing” or “Report User” options; include screenshots and any off-platform communication (email, SMS, WhatsApp) with dates and phone numbers shown. If money was wired or transferred off-platform, report to your bank and to local law enforcement; keep police report numbers and provide them to Roomster when asked.
• Escalation timeline: initial ticket acknowledgement within 24–72 hours; safety-related tickets are typically prioritized and may receive faster response; billing investigations can take 5–10 business days depending on payment processor cooperation.

If escalation is needed beyond the standard channels, keep a record of ticket IDs and request to escalate to a supervisor. If you cannot get a timely response, you can file complaints with consumer protection agencies in your jurisdiction (for example, the U.S. Consumer Financial Protection Bureau for certain billing disputes) and attach the Roomster ticket history as evidence.

Sample support message (use this template)

Subject: Urgent — Billing dispute / listing fraud / account access (include the most urgent keyword)

Body: Hello Roomster Support, my account (email: [email protected]) had an unauthorized charge of $XX.XX on 2024-05-14, transaction ID 123456789. The listing involved is https://www.roomster.com/room/abcdef (listing ID abcdef). I have attached screenshots of the conversation and the receipt. I request a refund and a full investigation; please confirm receipt and provide a ticket ID. Thank you, [Full name, phone number, city, country].

Final practical tips

Keep your account recovery and security current: enable any two-factor authentication options, confirm your recovery email address, and do not move conversations off-platform until you verify the other party. If you need official documentation (for example, a signed incident report for insurance or police), request that specifically in your ticket—most platforms can provide a dated support response or report that you can print or submit.

Remember: there is no general Roomster phone number for routine issues. Use the Help Center and in-app forms, include complete evidence upfront, and follow the escalation steps above. That approach will maximize your chance of a fast, definitive resolution.