Roadie customer service telephone number — expert guide
Contents
- 1 Roadie customer service telephone number — expert guide
- 1.1 Quick answer and essential context
- 1.2 How to locate the correct Roadie phone number (step‑by‑step)
- 1.3 Which phone number to call depending on your situation
- 1.4 What to have ready before you call (compact checklist)
- 1.5 Typical response times, hours, and escalation path
- 1.6 Alternatives to telephone and sample call script
- 1.7 Useful links and final verification steps
Quick answer and essential context
If you need Roadie’s customer service telephone number, the safe, reliable way to obtain it is via Roadie’s official channels: the Roadie web site (https://www.roadie.com), the Roadie mobile app (iOS/Android), or the Roadie Help Center/contact page linked from the site. Roadie is a crowdsourced delivery platform founded in 2014 and routes support requests by shipment type (sender, recipient, driver, or business partner) so a number listed publicly can vary by region and case type.
Because phone numbers and support flows change periodically, I don’t recommend relying on an unverified third‑party listing. Instead, use the app or the official help/contact pages to get the precise phone number and business hours for your particular shipment or account. Below I explain step‑by‑step how to find the correct phone number, what number to call for different scenarios, exactly what information to have when you call, typical response times, and how to escalate a problem if needed.
How to locate the correct Roadie phone number (step‑by‑step)
Step 1: Open the Roadie mobile app and go to the specific delivery or the “Help” / “Support” menu. In most cases Roadie provides an in‑app “Contact Support” button tied to the Delivery ID so you will be routed to the right team quickly. If you don’t have the app, move to step 2.
Step 2: Visit Roadie’s official website at https://www.roadie.com and follow the “Help” or “Contact” link at the footer. The Help Center contains topic‑based articles and a “Contact Support” action that produces the correct phone number, email address, or a web form depending on your shipment type. Always copy the number from the screenshots or the official page rather than from a search snippet.
Which phone number to call depending on your situation
Shippers and senders (you created the job)
If you created the delivery (the shipper), the in‑app support flow or the account contact number is the fastest route because the system will show your Job ID and relevant timestamps to the agent the moment you connect. For time‑sensitive problems (pickup missed, driver can’t locate package, or change of instructions) request “urgent” routing when the agent answers — they will often prioritize active jobs in transit.
For corporate or high‑volume accounts, Roadie maintains a separate business support path accessible via the Roadie for Business portal; that route typically provides an account manager phone contact or direct escalation number for SLAs and policy questions.
Recipients / package receivers
Recipients who did not create the job should use the tracking link sent by the shipper or the in‑app “Track Delivery” page; from there choose the “Contact Support” or “Help” button to obtain the correct phone number. Roadie and similar platforms often mask driver phone numbers; the in‑app contact provides a temporary masked number that preserves privacy while allowing direct voice contact when appropriate.
If you’re trying to change delivery location or request hold for pickup, call immediately after obtaining the phone number and reference the Job ID. Agents will require authorization from the shipper for certain changes—expect verification steps.
What to have ready before you call (compact checklist)
- Job/Delivery ID or tracking number (exact string shown in the app or tracking email).
- Pickup and delivery addresses (street, city, ZIP) and the scheduled pickup/delivery timestamps.
- Sender and recipient names and the phone numbers on file; if you are a third party, be prepared to prove authorization.
- Description of the item (dimensions, declared value, fragile/regulated status) and the declared insurance/coverage election if applicable.
- Photos or video (if damage, misdelivery or item condition is disputed) — have file names and timestamps ready to upload or read to the agent.
Typical response times, hours, and escalation path
Roadie’s in‑app and Help Center flows handle most routine questions instantly or within minutes during business hours; live telephone support is prioritized for active in‑transit jobs and safety/incident reports. For non‑urgent issues expect same‑day email responses; for urgent in‑transit escalations, typical phone wait times range from a few minutes to under 15 minutes depending on volume and time of day.
If the first‑line agent can’t resolve the issue, request escalation and get the agent’s name, ticket number, and an expected SLA. For claims (damage or loss) you will be given a claims form and a deadline to submit documentation — keep copies of all shipping receipts and photos. For business accounts, insist on escalation to your account manager or a dedicated support queue until the SLA is met.
Alternatives to telephone and sample call script
If you prefer written records, use the in‑app chat or the Help Center web form; these automatically attach your Job ID and timestamps and create a ticket number. Email contact (via the agent flow) can also be used for attachments; for legal or high‑value claims, written records are preferable because they create an audit trail.
Sample call opening: “Hello, my name is [Your Name], Job ID [exact ID]. Pickup was scheduled for [date/time] at [address], delivery to [address]. The issue is [missed pickup/damage/misdelivery]. I have photos and the item value is [$X]. Please escalate to the in‑transit resolution team and provide the ticket number.” Keep your call under 3 minutes to ensure the agent captures the key facts and opens the right ticket.
Useful links and final verification steps
Always verify any phone number or escalation instruction you receive by checking the Roadie app and the footer links at https://www.roadie.com. If you are dealing with a high‑value shipment, request written confirmation of coverage, carrier limits, and timelines; save the ticket number and agent name for follow‑up.
If you need further help preparing documentation before a call, copy the checklist above and attach files to the in‑app support ticket—this speeds resolution and reduces back‑and‑forth. For business accounts, request the account manager’s direct line and written escalation path in your onboarding documents.
Why is my Roadie account locked?
Here are the most common reasons for a locked account:
Inactivity. Outdated Contact Information. Consumer Report Issues. ID Verification Failure.
How do you talk to someone at Roadie?
You can call Roadie’s support phone number at 1-844-476-2343 for assistance for your questions as a Roadie Driver. Roadie Driver support phone number is available 24/7.
How much can you make a week with Roadie?
What are Top 10 Highest Paying Cities for Roadie Driver Jobs
| City | Annual Salary | Weekly Pay |
|---|---|---|
| Bodega Bay, CA | $52,129 | $1,002 |
| San Francisco, CA | $51,752 | $995 |
| Santa Clara, CA | $51,588 | $992 |
| Sunnyvale, CA | $51,553 | $991 |
Is Roadie 24/7?
Roadie is available to use 24/7/365. How to sign up for Roadie? Visit roadie.com to create a business account and start delivering today. For high-volume businesses requiring API access, contact a Roadie expert to get started.
Who owns Roadie?
United Parcel ServiceRoadie / Parent organization
How do I appeal Roadie deactivation?
If your account has been permanently deactivated and you want to appeal this decision, please contact us via the Roadie Appeal Form on the Roadie site.
