Right Networks Customer Service: A Practical, Expert Guide

Overview: what Right Networks customer service does and why it matters

Right Networks specializes in hosted environments for accounting applications (QuickBooks Desktop, QuickBooks Enterprise, Sage, and industry-specific software). Their customer service function is not just a help desk; it is the operational backbone that keeps accounting systems available, compliant, and performant for accountants, small businesses, and accounting firms. Effective support covers incident response, onboarding/migration, account and billing management, integrations, and periodic maintenance coordination.

From a practical standpoint, high-quality cloud-hosted accounting support must combine fast incident triage, proactive monitoring, and subject-matter expertise in accounting software. When evaluating or interacting with Right Networks’ customer service, focus on measurable outcomes: expected initial response time, resolution time for Sev-1 incidents, backup and restore procedures, and the support channels available to you (phone, live chat, ticketing, partner network and knowledge base).

Support channels and how to use them effectively

Right Networks offers multiple support channels to match the urgency and complexity of issues: phone support for urgent production outages, ticketing for reproducible issues and change requests, live chat for quick clarifications, and an online knowledge base for common tasks. Use the fastest channel appropriate: for locked-out users or application outages, call first; for permission changes or scheduled installs, open a ticket with exact steps to reproduce.

When contacting support, provide structured information upfront: (1) tenant or account name, (2) the affected username and workstation, (3) the exact error message and error code, (4) time of occurrence (with timezone), and (5) recent changes (updates, network changes, third-party integrations). This reduces back-and-forth and shortens mean time to resolution (MTTR).

SLA expectations and measurable targets

Service-level agreements (SLAs) should define uptime, response times, and escalation timelines. Industry-standard hosted accounting SLAs are typically 99.9% to 99.99% uptime; verify the exact percentage in your contract. For support response metrics, expect an initial acknowledgement within 15–60 minutes for high-severity incidents and a 2–4 hour target for the first substantive action. Lower-severity issues often fall into next-business-day windows.

Ask for the provider’s incident playbook: how incidents are classified (Sev-1 through Sev-4), what timeframes trigger escalation to engineering, and how customers receive status updates. For mission-critical accounting systems, insist on a written SLA that includes credits or penalties tied to missed response/resolution targets.

Onboarding and migrations: timelines, responsibilities, and common costs

Onboarding to a hosted provider like Right Networks is a project: typical timelines are 1–4 weeks depending on complexity. Simple migrations (single QuickBooks Desktop file, no third-party integrations) can often be completed in 48–72 hours; multi-company, multi-application migrations with custom integrations can take several weeks. Expect a kickoff meeting, discovery of current environment, migration plan, a test cutover, and a production cutover window.

Costs vary: base hosting per-user prices in the hosted QuickBooks market commonly range from roughly $30–$80 per user per month (as of 2024) before any managed services or add-ons. Managed migration services, custom integrations, and dedicated infrastructure can add a one-time project fee—request a detailed statement of work (SOW) with milestones, deliverables, and fixed pricing before you start.

Technical escalation, backups, and integrations

Right Networks’ support should include tiered technical escalation: Level 1 (help desk, routine fixes), Level 2 (technical specialists for application behavior), and Level 3 (engineering for infrastructure or platform bugs). For QuickBooks Enterprise customers, ensure the support team has certified QuickBooks ProAdvisor experience or direct coordination with Intuit when necessary.

Confirm backup frequency and retention in writing. Typical hosted accounting backups are performed at least daily, with the option for hourly snapshots for high-change environments; retention policies commonly start at 30 days and can be extended to 90–365 days for compliance needs. Also confirm encryption standards (TLS for transit, AES-256 for at-rest) and whether backups are stored in a secondary geographic region for disaster recovery.

Billing, account management, and contract tips

Billing questions are common: ask whether billing is monthly or annual, the cancellation notice period (30–90 days is common), and how seat changes are handled mid-cycle. Ensure the contract clearly states the billing cycle, prorations for seat increases/decreases, and whether promotional pricing is time-limited. For audits, request a downloadable invoice history and a single point of contact in account management.

When negotiating, bundle services you need (SLA, backups, premium support hours, migrations) into a single SOW to avoid surprise line-item charges. If you rely on specific integrations (payroll providers, bank feeds, AP/AR connectors), require them to be validated during onboarding and listed in the SOW as “tested and confirmed” with acceptance criteria.

Practical troubleshooting checklist (use before calling support)

• Confirm local network: can you reach other web sites (ping/google.com)? If no, restart router and test wired connection.
• Check user credentials: can you log in to another workstation or the web console? If only one user is affected, reset password and document error codes.
• Collect evidence: screenshots of errors, full error text, event log excerpts, date/time stamps, and any recent change log (updates, installs, Windows patches).
• Try simple workarounds: reboot the client, disable local antivirus temporarily for testing, test using the provider’s web client vs local RDP client.
• If performance is slow, run a traceroute to the host and capture upload/download speeds (Mbps) to provide network metrics to support.

Questions to have ready when you contact Right Networks’ support

• Account identifiers: tenant name, primary account email, customer ID (if provided).
• Severity classification: is this a production outage impacting payroll, tax filing, or month-end close?
• Recent changes: list updates, third-party installs, or network changes in the previous 72 hours.
• Desired outcome and deadlines: do you need an immediate restore to a specific point-in-time or a workaround until a permanent fix?
• Escalation preferences: provide a contact list and preferred escalation timeline for internal stakeholders.

In summary, maximize value from Right Networks customer service by preparing structured information, understanding contractual SLAs, verifying backup and security practices, and negotiating a detailed SOW for migrations or managed services. Always document incident numbers and follow-up actions in writing so you can measure performance against agreed targets.

For official support resources and current product information, consult Right Networks’ site at https://www.rightnetworks.com and review the published support and SLA documentation before signing any agreement.

How to restart right network?

Right-click on the Start menu, then hover over ‘Shut down or sign out,’ then click ‘Sign out’ or simply double-click the ‘logoff’ button. Then, launch Rightworks again. Your application should now launch correctly.

Is Right Networks now Rightworks?

(Oct. 18, 2023)— Rightworks today announced its corporate rebranding and platform launch to offer the only intelligent cloud purpose-built for accounting firms and professionals. The new Rightworks brand unifies accounting profession staples—Right Networks, Rootworks and Transaction Pro.

What is the phone number for Rightworks support 24 7?

888-417-4448
If you can’t find an answer to your question, feel free to call our 24/7 award-winning Technical Support department for further assistance: 888-417-4448 x2.

Where is Right Networks located?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Right Networks is headquartered in Hudson, New Hampshire. They also have offices in Nashua, New Hampshire, Alpharetta, Georgia, and Bloomington, Indiana, according to Right Networks’ careers page. The company provides cloud-based software solutions for accounting firms, professionals, and small businesses. 

AI responses may include mistakes. Learn moreContact Rightworks by phone, chat or email * Nashua, New Hampshire. 300 Innovative Way, Suite 2340. Nashua, NH 03062. * Alpharetta, Georgia. 1120 Sanctuary Parkway. Suite 1…RightworksRight Networks Broadens its Portfolio with Acquisition of XcentricNov 1, 2017 — We couldn’t be happier to be joining Right Networks.” The expanded Right Networks will maintain its Hudson, NH headquar…Boston Ventures(function(){
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How do I call connect network customer service?

877-650-4249
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If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. When contacting us via email, do not send your credit or debit card information with your request.

How do I contact right networks?

Chat operates Monday – Friday from 8:00 AM to 9:00 PM (EST). If you need assistance outside of these hours, please call our 24/7 Technical Support line at (888) 417-4448, extension 2. This page will connect you with our Technical Support Chat Team.