RentGrow customer service number — how to find it and use it effectively

Where to locate RentGrow’s official customer service phone number

Because company contact details change frequently, the single most reliable place to find an up‑to‑date RentGrow customer service phone number is RentGrow’s official contact page on its website. Look for a “Contact,” “Support,” or “Help” link in the site footer or the main navigation; most SaaS and tenant‑screening vendors publish their phone number, email address, and support hours there. If you already have an account, the account dashboard or “Help” widget will often display a dedicated phone number for account holders (sometimes a different number than general inquiries).

If you cannot access the website immediately, use two fast verification methods: (1) the company’s Google Business/Profile listing (search “RentGrow support” or “RentGrow contact”); (2) the company’s verified LinkedIn page — these listings usually reproduce the official phone number and address. Avoid third‑party blogs or marketplace listings for phone numbers, because those can be outdated. If you want, I can help check the current number, but I don’t have live browsing enabled in this response.

What to prepare before calling RentGrow

Prepare concise, specific information so the call takes as little time as possible and the agent can resolve your issue on the first contact. Commonly required items include your account ID, company or landlord name as it appears on the account, email address on file, the order or report ID for the tenant screening request, and the full address of the property or applicant in question. If you’re disputing a background or credit item, have the applicant’s consent form, the report page screenshot, and the exact error sections highlighted.

• Essential items to have ready: account ID, registered email, tenant or applicant full name and DOB (if permitted), order/report ID, property address, screenshots of errors, and the preferred outcome (refund, updated report, escalation).
• Technical details for API or integration support: API key, exact API endpoint you called, full request/response payloads, timestamps (with timezone), and any error codes returned.

Typical support hours, response times, and expected costs

Many customer‑facing SaaS companies provide phone support during typical business hours (for North America, often 09:00–17:00 local time Monday–Friday), with email and ticket systems operating 24/7. If RentGrow follows common industry patterns, you can expect initial email ticket acknowledgments within 1 business day and phone hold/response times ranging from immediate to 2–3 business days depending on volume and the support tier you pay for (basic vs. premium/enterprise). When calling, ask for the expected SLA for your specific issue (e.g., investigation of a disputed report: 5–10 business days to finalize).

Pricing for tenant screening reports and add‑on services varies across vendors. Typical single‑report prices in the screening industry range from approximately CAD 8–25 (or USD 10–30) for a standard credit/background/eviction check; comprehensive services, identity verification, or API access are often billed monthly from CAD 30–150 (USD 25–125) for small landlords to several hundred dollars for broker/enterprise plans. Confirm actual fees on RentGrow’s pricing page or in your service contract before requesting refunds or credits.

Alternative contact channels and escalation process

If the phone route is unavailable or slow, use the company’s official email support address and the in‑platform live chat. For technical issues, open a support ticket with detailed logs and request an incident number so you can track progress. If the issue is billing or a legal dispute, request escalation to a billing manager or compliance officer and get the escalation ticket ID and an expected resolution timeline in writing.

• Escalation steps: 1) Open a formal support ticket and collect the ticket number; 2) If unresolved within the stated SLA, request escalation to Level 2 or Billing; 3) If still unresolved after the escalated SLA, ask for a written timeline and the contact information for the company’s customer success or legal department. Keep all correspondence and note agent names and timestamps.

Practical call and email templates you can use

Phone script (concise): “Hello, my name is [Your Name], account ID [####]. I’m calling about order/report ID [####] for applicant [Full Name]. The report shows [exact issue]. I have screenshots and the applicant consent form. My requested resolution is [refund/update/escalation]. Could you confirm your name and an expected time to resolution?” This script focuses the agent immediately on the account and desired outcome.

Email template (copy/paste ready): Subject: Support Request — Account [ID] / Report [ID]. Body: “Hello RentGrow Support, I am contacting you regarding account [ID] registered to [Company/Name]. The report/order [ID] generated on [date] includes an error at [section]. I attach screenshots and the applicant consent form. Please advise on next steps, expected SLA, and whether you require additional documentation. I request either a corrected report or a refund. Thank you, [Name], [Phone], [Email].” Always attach evidence and set a reasonable follow‑up expectation (e.g., “Please reply within 3 business days”).

Who is RentGrow owned by?

Yardi Systems, Inc.
Provides resident screening services to property owners and managers. RentGrow is a wholly owned subsidiary of Yardi Systems, Inc.

What is the lawsuit against RentGrow?

Summary. On October 1, 2024, EPIC, Richman Law & Policy, and the National Association of Consumer Advocates (NACA) filed a consumer protection lawsuit against tenant screening company, RentGrow, for unfair and deceptive practices tied to their automated tenant screening reports.

How to directly talk to landlords?

Present a neat and clean appearance, use appropriate language, and don’t speak poorly of former landlords. Be prepared to provide references and contact information of landlords you have rented from during the past two to three years.

How do I contact RentGrow?

You can file an online dispute with RentGrow at https://www.rentgrow.com/dispute-now/ or call RentGrow Consumer Relations at 1-800-898-1351.

What credit score does RentGrow use?

The data included in the report, such as the RentGrow credit report, Rentgrow credit score, RentGrow criminal history data, and RentGrow rental history data, is all gathered from other sources, including companies like the credit bureaus (Experian, Equifax, and TransUnion) and various rental-related subsidiaries these …

How do I get around RentGrow?

Take these steps if RentGrow provided inaccurate information about you. If RentGrow provided inaccurate information about you, you have options. Their website provides a dispute portal, so that may be the best place to start. You may also attempt to contact the RentGrow Consumer Relations team at (800)898-1351.