RedWeek customer service phone number — complete, practical guide

Where to find the official RedWeek customer service phone number

RedWeek (the timeshare resale and rental marketplace at https://www.redweek.com) does not prominently advertise a single universal customer-service hotline for all consumer issues; instead the company routes support through its Help/Contact pages and account-based messaging. For most travelers and renters the fastest way to reach RedWeek is to open the listing or booking confirmation and use the “Contact” or “Help” links in the site header or footer to submit a support ticket tied to your reservation ID.

If you specifically need a telephone conversation, note that RedWeek’s phone assistance is typically reserved for owners, listing managers, and higher-value transactions. The practical way to obtain a phone number is: 1) log into your RedWeek account, 2) open the reservation or listing in question, and 3) look for the “Contact Owner/Manager” or “Help” link that contains the direct contact method (often an owner phone number or a scheduled callback option). Always verify any phone number shown on the site against the booking confirmation email or the listing’s contact card to avoid scams.

When calling is the right option (and when to use email/tickets)

Call RedWeek if you have a time-sensitive issue that cannot be resolved within 24–48 hours via message: examples include last-minute access instructions, a major discrepancy between the listing and the unit you arrive at, or a confirmed reservation that the host says does not exist. For billing disputes, refunds, or complex account problems it is usually faster and safer to use RedWeek’s web ticket system so there is a written record linked to your booking ID.

For routine requests—date changes, clarifications about HOA rules, adding a guest, or asking for late check-in—start with the listing owner/manager phone or message first. If the owner is non-responsive for 24–72 hours or you suspect fraud, escalate with RedWeek support via the contact form and attach screenshots, booking IDs, receipts, and any messages exchanged.

How to prepare before you call (exact checklist)

• Have your booking confirmation and Reservation ID ready (exact string from the confirmation email or account page).
• Prepare exact timestamps, screenshots of the listing, messages with the host, and the payment receipt (card last 4 digits, transaction date). These accelerate verification and resolution.
• Note the property address and unit number, check-in/check-out dates, and the name on the reservation. If you paid via a third-party (credit card, PayPal), have that payment method details and statement lines on hand.
• Write a concise summary of your desired resolution (refund amount, alternate accommodation request, late check-in instructions), and keep a record of the person you spoke with, the date/time, and any reference/case number provided.

Typical issues, expected resolutions, and timeframes

Booking cancellations and refunds: if a cancellation is allowed by the owner’s policy, RedWeek will generally process a refund according to the listing’s stated policy. If RedWeek intermediates or authorizes a refund, expect 5–14 business days for the money to post back to a credit card (banks can vary). If a chargeback is required, banks typically take 30–90 days to resolve disputes.

Misrepresented listings and no-show problems: document everything immediately. RedWeek will usually ask for photos, timestamps, and proof of communication; resolution can take 3–10 business days for initial review and longer for full mediation. For safety or habitability issues (smoke detectors missing, serious cleanliness problems) request immediate relocation assistance from the owner and escalate to RedWeek support if the owner does not respond within a few hours.

Escalation, documentation, and next steps if phone support is insufficient

If a phone conversation does not resolve the issue, convert the summary of that call into a written support ticket: include the agent’s name, the timestamp of the call, and the case or ticket number. Ask the agent explicitly for an escalation path and the expected SLA (service-level agreement) in business days, and request a written confirmation by email so you have a timestamped record if you need to involve your card issuer or consumer protection agencies.

When escalation fails, the next steps are (in this order): 1) file a dispute with your credit card company if you have evidence of non-delivery or fraud; 2) file a complaint with consumer protection bodies relevant to your jurisdiction (in the U.S., your state Attorney General and the Better Business Bureau); and 3) if you booked through a vacation-ownership exchange, notify your exchange company or timeshare management office. Keep copies of all digital communications for 12 months.

Quick-reference contact workflow (high-value checklist)

• Step 1: Log into https://www.redweek.com and open the reservation → copy Reservation ID and host contact details.
• Step 2: Contact the host directly (call or message) and allow 2–24 hours for a reply depending on the issue urgency.
• Step 3: If unresolved, use RedWeek’s “Help/Contact” form and attach booking ID, screenshots, and the host message thread—note and save the ticket/case number.
• Step 4: If no satisfactory resolution in the stated SLA, request an escalation to a supervisor and prepare to involve your payment provider with the written history.

Final practical tip: always verify phone numbers and email addresses against the RedWeek site and your official confirmation email, never rely on a phone number posted by a listing without cross-checking. Keeping a short, factual paper and digital trail of times, names, and actions is the most reliable way to resolve any dispute quickly—especially when voice support is limited or reserved for owners and larger transactions.

How much is the RedWeek service fee?

How much does it cost to rent my week with full-service? The fee is $59.99 up-front, plus $99 upon a successful rental.

Can anyone rent from RedWeek?

Yes, membership is required to rent or buy on RedWeek — it’s our way of making sure we have a verified community of serious renters and buyers. We do, however, provide a free memberships with any “Verified & Protected” rental booking.

What is the cancellation policy for RedWeek?

RedWeek currently supports these three cancellation options: Flexible: 100% refund if canceled at least 65 days before check-in. No refund thereafter. Moderate: 50% refund if canceled at least 65 days before check-in.

What is the best way to rent out a timeshare?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The best way to rent out a timeshare is often through reputable online marketplaces like RedWeek or Timeshares Only, or by using the developer’s own rental program if available. These options offer various levels of service, from simply listing your timeshare to handling all aspects of the rental process. You can also explore third-party platforms like Airbnb, but be aware of potential restrictions from your timeshare developer.  Here’s a more detailed breakdown: 1. Online Marketplaces:

• RedWeek: This platform specializes in timeshare rentals and offers features like online booking, payment processing, and professional inquiry management. 
• Timeshares Only: Another established platform that helps owners rent out their timeshares by creating listings and connecting them with potential renters. 
• SellMyTimeshareNOW: This site offers rental advertising, including marketing on their global online marketplace, and assists with the rental process. 
• VacationShare: This platform allows owners to list their unused vacation time for rent, with VacationShare handling marketing and booking. 

2. Developer’s Rental Program:

• Some developers have their own rental programs, which can offer a streamlined experience and peace of mind knowing you’re working within their guidelines.
• Check with your developer to see if they offer a rental program and what the associated fees and procedures are. 

3. Third-Party Platforms:

• Airbnb: . Opens in new tabWhile Airbnb is not specifically designed for timeshares, some owners successfully list their properties there, but be sure to check your developer’s policies. 
• VRBO: . Opens in new tabSimilar to Airbnb, VRBO can be an option, but again, be mindful of developer restrictions. 

4. Important Considerations:

• Developer Policies: Before listing your timeshare, understand your developer’s policies regarding rentals. Some developers may restrict or prohibit rentals, while others may require guest certificates or have specific procedures. 
• Pricing: Research similar listings on the platform you choose to determine a competitive rental price. 
• Photos and Descriptions: High-quality photos and detailed descriptions of your timeshare’s features and amenities are essential for attracting renters. 
• Communication: Be prompt and clear in your communication with potential renters. 
• Secure Payments: Use secure payment methods to protect yourself from scams. 
• Resort Notification: Once you have a confirmed rental, inform your resort about the guest check-in. 

By carefully considering these options and taking the necessary steps, you can successfully rent out your timeshare and potentially offset your maintenance fees. 

AI responses may include mistakes. Learn moreHow to Rent Your Timeshare – ResortShareHow to Rent Your Timeshare | ResortShare. 3 Febuary, 2017. How to Rent Your Timeshare. When you own a timeshare, there will probab…ResortShareRent Your Timeshare – RedWeekEasy Online Booking. Hassle-free rental process custom-built for timeshare owners! RedWeek takes payment from your renter & you co…RedWeek(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

Is RedWeek a good place to sell your timeshare?

RedWeek’s resale marketplace requires a listing and membership fee that won’t guarantee your property will sell. With so much competition from other listings and cheaper online timeshare marketplaces, working with RedWeek might not be the best solution for your timeshare ownership troubles.

What is booking protection on RedWeek?

RedWeek Booking Protection ensures you get what was advertised – we verify, handle disputes, and you may be eligible to get some of your funds back if the unit you were given wasn’t what you paid for.