RedWeek Customer Service Number — Expert Guide

Where to locate the official RedWeek customer service number

RedWeek’s official contact information is maintained on their website (https://www.redweek.com). The most reliable route to a current phone number is the footer “Contact” or “Help” link when signed in to your RedWeek account; companies routinely update phone lines, hours and country-specific numbers without broader announcements. Always confirm you are on the redweek.com domain and the page uses HTTPS before calling or sharing personal data.

If you are dealing with a booking, listing dispute, payment problem or suspected fraud, sign into your RedWeek account and navigate to the specific reservation or listing page first. The reservation detail page often displays the fastest contact route (phone number, message button or direct owner contact). If a phone number is not visible, use the Help Center “Submit a Request” or support ticket option and reference the reservation ID — that ensures any later phone conversation can be connected to the same case number.

Phone support: what to expect and how to prepare

Phone support (when available) is typically intended for urgent, time-sensitive issues: owner no-shows, imminent check-ins, or confirmed fraudulent charges. Expect typical business-hour coverage for U.S.-based services — for example, many travel marketplaces operate approximately 8:00 AM–6:00 PM PT (UTC−8/−7) Monday–Friday — but exact hours vary and holiday schedules apply. Hold times can range from immediate to 15–45 minutes during peak seasons (spring, summer and winter holiday windows).

When you call, be prepared with the concrete data that lets an agent resolve your case quickly: reservation ID, dates, full listing URL, payment card last four digits, payment authorization date, receipts, and screenshots of the listing or messages. Ask the agent for a case/ticket number, the agent’s name, and an expected timeline for follow-up in hours (e.g., “I expect an email confirmation within 24–48 hours”). If the agent cannot resolve the issue, explicitly request escalation to a supervisor and a target resolution time.

• What to have ready before calling: reservation/booking ID (e.g., #1234567), full listing URL, check-in/check-out dates, payment method and last 4 digits, receipt/transaction ID, screenshots of messages or listing discrepancies, names of guests, and the preferred resolution (refund, relocation, credit).

Email, live chat and ticket submission: practical steps and timelines

If you cannot reach a working phone number or prefer written records, use RedWeek’s Help Center to submit a support ticket. A ticket should include a concise subject line containing the reservation ID and the nature of the problem (example: “Booking #1234567 — Owner no-show at 7/4 check-in”). Well-structured tickets speed resolution: attach screenshots, provide exact timestamps (include time zone), and list prior communications in chronological order.

Response times for email/ticket support commonly fall in the 24–72 hour window for initial replies; complex investigations (fraud, ACH/chargeback inquiries, legal documentation) can take 7–30 days depending on third-party payment processors and owner cooperation. If you do not receive a reply within the stated timeframe, reply to the original ticket asking for status and include the ticket number; this creates an audit trail you can use for escalation or chargeback disputes.

Troubleshooting common issues and escalation path

Common issues reported to customer service include incorrect listing descriptions, duplicate bookings, owner cancellations, deposit/fee disputes, and fraud or identity verification questions. For each issue type the practical steps are similar: document everything, escalate through the support ticket system, and request written confirmation of any resolution or refund. For refunds, ask for the exact refund method and timeline (for example, refunds to a credit card often post within 3–10 business days after processing).

If RedWeek support does not resolve a financial dispute within a reasonable timeframe, consumers have several escalation options: (1) request a supervisor or manager and ask for an internal escalation code; (2) if payment was by credit card, file a dispute with your card issuer (provide the ticket number and timeline); (3) file a complaint with the Better Business Bureau (https://www.bbb.org) or your local consumer protection agency; or (4) if you suspect criminal activity, report to local law enforcement and the FTC (https://www.ftc.gov/complaint). Always keep dates, names and ticket numbers for these processes.

• Escalation steps (ordered): 1) Create/support ticket with full documentation; 2) Call the phone line listed in your account’s contact page and request escalation if unresolved; 3) If unresolved after the posted SLA, open a credit card dispute or contact the card issuer; 4) File a consumer complaint (BBB, state attorney general, FTC) with the ticket history attached.

What is the refund policy for RedWeek?

RedWeek currently supports these three cancellation options: Flexible: 100% refund if canceled at least 65 days before check-in. No refund thereafter. Moderate: 50% refund if canceled at least 65 days before check-in.

How much does RedWeek charge to sell a timeshare?

How much does it cost to sell my timeshare? If you choose the DIY option, the price is just $59.99 for a full 12 months of advertising. If you would like the assistance of a professional broker, our full-service resale option costs $125 to get started, and $899 or 3% of price, only when sold.

What is the BBB rating for RedWeek?

A+
BBB Rating
A+ How are BBB ratings calculated?

How do I contact RedWeek by phone?

If you have questions or concerns about RedWeek, please feel free to give us a call at 1-866-971-1737 between 8 a.m. – 4 p.m. Pacific time, Monday through Friday.

Is RedWeek a good place to sell your timeshare?

RedWeek’s resale marketplace requires a listing and membership fee that won’t guarantee your property will sell. With so much competition from other listings and cheaper online timeshare marketplaces, working with RedWeek might not be the best solution for your timeshare ownership troubles.

Why is RedWeek so cheap?

Here at RedWeek, you will find luxurious rentals at breathtaking resort destinations… offered to you at seriously low owner-direct prices. This means you only pay a fraction of the resort’s rates because you are renting directly from an owner—with RedWeek as a trustworthy middleman and customer-friendly host.