Red Bull Mobile Saudi Arabia — Customer Service Contact: Expert Guide

Quick overview and how Red Bull Mobile typically operates in KSA

Red Bull Mobile is a branded mobile virtual network operator (MVNO) model that Red Bull licenses in multiple countries. In practice, MVNOs in Saudi Arabia usually rely on one of the three national network operators (STC, Mobily, Zain) to provide radio, billing and technical support. That means customer-service responsibility can be split: a Red Bull Mobile-branded front end for marketing and SIM distribution, and a local operator for network, SIM provisioning and in-field technical issues.

Because branding and operational responsibility are often separate, the first step for any customer in Saudi Arabia is to inspect the physical SIM packaging, purchase receipt or the app/website shown on the SIM card. Those materials explicitly list the local service provider and the appropriate support channel. If the local partner is not shown, use the steps below to find the correct contact point.

Where to look first — verification, partner confirmation and official resources

Always verify the SIM pack and the printed terms: look for the partner network name (STC, Mobily, Zain) and a local customer-care number. If you do not have the physical SIM, check the mobile app, welcome SMS or the vendor’s checkout email; the partner operator is almost always named there. If Red Bull Mobile was sold through a reseller, the reseller’s contact details must appear on the invoice, per Saudi consumer law.

When in doubt, use two authoritative resources: the Red Bull Mobile global landing page and Saudi Arabia’s regulator. Red Bull’s corporate portals are https://www.redbullmobile.com and https://www.redbull.com. The Communications and Information Technology Commission (CITC) in Saudi Arabia maintains lists of licensed operators and industry guidance at https://www.citc.gov.sa — use CITC to confirm whether a specific MVNO is registered or operating under a named licensee.

Primary contact channels and practical phone/web numbers

If the Red Bull Mobile SIM identifies one of the national operators, use that operator’s customer-care number as your primary contact for network and SIM provisioning issues. The standard domestic customer-care numbers you can try in Saudi Arabia (operator-level) are: STC — 900, Mobily — 1100, Zain KSA — 959. These short codes are the fastest route to live support from within Saudi Arabia.

For brand-level issues (billing disputes where the invoice is Red Bull Mobile-branded, promotions, unfulfilled offers), you should first contact the reseller or the Red Bull-branded email/phone listed on the purchase receipt. If no local Red Bull Mobile contact exists, escalate via Red Bull’s global contact forms and via social channels. Official corporate address for Red Bull GmbH: Am Brunnen 1, 5330 Fuschl am See, Austria; general brand info at https://www.redbull.com.

Valuable contact checklist (what to call and when)

• Operator network problems (no signal, data not working): call the identified operator short code immediately (STC 900 / Mobily 1100 / Zain 959). Have IMEI (15 digits) and SIM ICCID (19–20 digits) ready.
• SIM activation, provisioning, number-porting or billing on operator bill: contact the operator’s billing team via the short code; request a ticket number for escalation.
• Promotions, marketing claims, reward redemption tied to Red Bull Mobile brand: contact the reseller or Red Bull’s customer channels listed on the invoice; escalate to Red Bull’s global forms if unresolved after 7–14 business days.

What details to prepare before contacting support

To get resolution in the first call, prepare these exact items: the full MSISDN in international format (+9665xxxxxxx), the SIM serial/ICCID (printed on SIM carrier; 19–20 digits), the device IMEI (dial *#06# for 15 digits), the purchase invoice with date/time and vendor name, and a clear description of the issue with timestamps and screenshots where applicable. These items speed authentication and enable immediate technical diagnostics.

Also include identification details required under Saudi regulations: Saudi ID or Iqama number for non-Saudis, and the registered subscriber name as shown on the invoice. If you intend to open a formal complaint, note the ticket reference number, staff name, date/time of each contact attempt and any promised resolution times — this audit trail is essential for escalation to a regulator or consumer protection authority.

Escalation path and timeframes — realistic expectations

Typical SLA expectations in Saudi telecom: simple provisioning and SIM replacement issues are commonly resolved within 24–72 hours when the operator is the responsible party. Complex inter-operator porting or billing reconciliation can take 7–30 days. If your first contact (operator or reseller) does not resolve the issue within the promised timeframe, request escalation to a supervisor and a formal ticket number with a target resolution date.

If escalation through the operator and reseller/brand fails, file a complaint with the CITC consumer portal (https://www.citc.gov.sa) which regulates service-level commitments. Keep all documentation: tickets, SMS confirmations, bank receipts for any paid plans. That documentation materially improves the speed and outcome of regulatory interventions.

How do I contact Red Bull customer service?

You can reach us via e-mail ([email protected]), phone (800-378-0164) or by using our contact form.

Which network provider is Red Bull Mobile KSA?

Zain KSA network operator
Red Bull MOBILE KSA will offer state-of-the-art prepaid and postpaid mobile plans and access to a unique value proposition, the ‘World of Red Bull’. It is offered in cooperation with the best 5G coverage with Zain KSA network operator and it is integrated into Red Bull’s overarching marketing and communication mix.

How to talk Mobily customer service?

Contact Us

1. Call 901.
2. Email to [email protected].
3. Mobily Business ePortal.

How do I contact no bull customer service?

Live Chat with us during our hours of operation for immediate assistance. Text us at +1 (617) 997-0588 or submit a request, and we’ll get back to you within 12-24 hours.

Is Red Bull in Saudi Arabia?

Red Bull – Buy online on Tamimi Markets. Home Delivery now available at Khozam Compound, Riyadh.

What is the customer service number of Red Bull Saudi Arabia?

Alfursan Care Center

Country or Territory	Telephone Number
Saudi Arabia	920022222 within KSA
+966 12686 1010 Outside KSA (Reward Tickets)
Jordan	+962 65777766
UK	+44 3712004433