RealPage Customer Service Phone Number — Practical, Expert Guidance

Overview: who handles RealPage support and why a phone number varies

RealPage, Inc. (the property management software company behind products such as OneSite, RentCafe and Utility Management) provides support through multiple channels: regional phone lines, a client portal, account managers, and dedicated technical teams. Because RealPage serves a mixture of enterprise property managers, regional owners and individual residents, the specific phone number you should call depends on your relationship (corporate client vs. resident vs. vendor) and the product module involved.

In short: there is not a single universal “one-size-fits-all” support number for every problem or customer. Many RealPage customers have contract-level support phone numbers (shown on their RealPage portal or onboarding documentation) and SLAs that differ by region and product. For the most accurate contact information use the client portal or your lease/property documentation; the corporate website (https://www.realpage.com) is the official starting point.

How to find the correct RealPage customer service phone number

The fastest, most reliable way to locate the exact phone number you should call is to log into the RealPage support or client portal tied to your account. RealPage’s customer portal centralizes the support phone numbers that apply to your contract, your property ID(s), and your geographic region. If you cannot access the portal, check your onboarding email, your property management company’s “Contact” page, or the bottom of your lease/rent statement where support details are often printed.

If you have no portal access and cannot reach a property manager, visit RealPage’s public site (https://www.realpage.com) and use the Contact menu to find corporate and regional contact options. The publicly listed corporate headquarters (as shown on RealPage’s site and business directories) is RealPage, Inc., 2201 Lakeside Blvd, Richardson, TX 75082 — use that only for corporate correspondence or to request referral to the right support channel; consumer and technical support are routed through designated support desks.

Where phone numbers commonly appear (use this short checklist)

• Client portal / Support center: region-specific phone number + ticketing system (preferred for signed customers).
• Onboarding or account contract: your dedicated support line, escalation contacts and SLA details (often in section “Support & Maintenance”).
• Property manager or leasing office documentation: resident-facing numbers for rent, maintenance, and tenant portal help.
• RealPage public Contact page (https://www.realpage.com/contact/) and corporate switchboard for referral when you don’t know your account-specific number.

What to prepare before you call

Calls to a software vendor run far more smoothly when you have the right identifiers and diagnostic information ready. Be prepared with: account name, account number or property ID, user ID or email, exact product/module (e.g., RentCafe login, OneSite leasing, Utility Billing), date/time of the issue, and step-by-step reproduction steps. If the issue is technical, include browser version, OS, screenshots and any error codes you saw.

If your organization has a ticketing or incident number already, have it on-hand. For production outages label the incident severity (Production down / Business-critical / Non-critical) and be ready to explain business impact (e.g., “Residents cannot submit 1,200 rent payments today”) so agents can prioritize correctly and escalate where needed.

Typical support expectations, hours and escalation paths

Support availability and response times are contract-specific. Typical commercial SaaS patterns you will encounter with RealPage or comparable vendors are: 24/7 phone intake for P1 (production-down) incidents, 1–4 hour initial response for P1/P2 under an SLA, and next-business-day responses for standard requests. However, these are examples — consult your support agreement for guaranteed SLAs and any out-of-hours phone routing.

Escalation usually proceeds from Level 1 support agent → Technical/Engineering specialist → Assigned Customer Success Manager or Account Executive → Executive escalation if SLA breaches persist. If you need faster resolution, ask for your assigned Account Manager or the on-call escalation point of contact listed in your contract; these names and direct numbers are often included in enterprise agreements.

Alternatives to calling and when to use them

Phone is preferred for immediate, high-severity issues. For routine requests, password resets, change requests and documentation lookups use the RealPage support portal or the knowledge base. Use email or portal tickets for traceability — tickets provide timestamps and attachments that make later audits and escalations simpler. For resident-facing issues (rent payments, maintenance requests), many communities route residents through RentCafe or property-specific help lines rather than RealPage corporate support.

Also check RealPage’s status and scheduled maintenance pages before calling for an outage — if there is a known system-wide incident, phone lines will be busy and the status page will provide timing estimates and updates.

Practical script and checklist when dialing

• Concise opener: “Hello, my name is [name], I represent [company/property], property ID [#], product: [OneSite/RentCafe]. We have a P1 outage affecting [scope]. Can you open an incident and assign a P1? My ticket contact info: [email/phone].”
• Have these on-hand to prevent hold times: screenshots, steps to reproduce, browser/OS, time windows, business impact (e.g., revenue/rent/payment volume affected), and escalation contact if SLA is missed.
• If unresolved: request escalation parameters, next contact time, and a ticket number; confirm follow-up cadence and preferred communication channel (phone vs. email vs. portal updates).

Is RealPage worth it?

Users praise RealPage for its user-friendly interface and comprehensive functionality that streamlines rent collection, maintenance requests, tenant communication, and financial reporting within a single platform.

What is the lawsuit against RealPage?

Last August, the Attorney General filed a lawsuit against RealPage, alleging that its unlawful pricing alignment scheme and illegal sharing of confidential pricing and supply information harmed consumers by decreasing competition among landlords, limiting price negotiation, and increasing prices in the rental housing …

What is the phone number for RealPage credential?

Let’s Talk. Call us at: 866-359-2204.

What is the phone number for resident direct?

(855) 473-7729
Phone: (855) 473-7729 Opt.
If the tenant is calling, they will need to provide the “ORG ID” that they are calling about.

Does RealPage help your credit?

Is there any guarantee that my credit history or score will improve as a result of RealPage Rent Reporting? No. RealPage is not a credit bureau and does not have direct influence over any aspect of credit bureau consumer profiles or credit scores calculated by the bureaus.

Who does RealPage use for background checks?

RealPage Background Checks for Rental Property
The non-criminal component of the RealPage background check involves a deep dive into an applicant’s credit profile through reliance on data from the credit bureaus (Experian, Equifax, and TransUnion).