Realcomp Customer Service Number — How to Find, Use, and Escalate Support

Where to locate Realcomp’s official customer service number

Realcomp (Realcomp II Ltd.), the Michigan MLS service used by thousands of brokers and agents, publishes its current customer service phone numbers and support options on its official website and member portal. The most reliable first step is to sign in to the Realcomp member portal or visit the “Contact” or “Support” section of the official domain (search for Realcomp II Ltd. or realcomp2.com). Because phone lines, extensions and support hours occasionally change, the website and portal are the canonical sources for the up-to-date customer service number and the correct extension for technical vs. billing inquiries.

If you do not yet have portal access, use the public Contact page on the Realcomp website to locate general office phone numbers, mailing address, and e-mail addresses. For immediate verification, check the footer of the main site and any PDF manuals distributed to members (agent onboarding packets typically include the customer service phone and the hours of operation). Always confirm numbers by cross-referencing the portal and recent member communications (monthly e‑blasts and statement attachments often repeat the number).

What to expect when you dial Realcomp customer service

When you call Realcomp, voice prompts typically route you to one of three queues: technical support (login, MLS search, RET/IDX feeds), membership/billing (dues, invoices, REALTOR® transfers), or data licensing/firm services (feeds, RET contracts). Expect an automated menu during peak hours; selecting “technical support” will generally connect you to an MLS technician who can assist with password resets, syndication settings, and status changes. For common issues such as password resets, most members are routed to a live agent within 5–15 minutes during normal weekday hours.

Have your NAR/REALTOR® ID, brokerage NRDS number, and MLS username ready when you call—these three pieces of information shorten hold times and eliminate identity verification delays. If you are calling about data-feed or RET contracts, be prepared to provide the full domain and callback IP addresses for the vendor, plus the RET request timestamps; for billing queries, have recent invoice numbers and your broker company name exactly as it appears on records.

Alternative support channels and hours

Outside of the phone number, Realcomp offers multiple contact pathways: a ticketing system within the member portal, dedicated e‑mail addresses for billing and technical support, and scheduled live webinar/office-hour sessions for training. The member portal ticketing system is the preferred route for issues that require written documentation (for example, data discrepancies, FTP transfer logs or contract requests) because it creates a timestamped case and allows attachments such as log files or screenshots.

Standard support hours for MLS organizations like Realcomp are generally Monday–Friday, business hours (for example, 8:30 a.m.–5:00 p.m. Eastern), with emergency on-call support for critical system outages. If you anticipate out-of-hours needs (e.g., a broker transfer or urgent IDX outage), the portal or a published after-hours escalation protocol should be used so the incident is logged and routed appropriately.

Checklist to have before calling

• Account identifiers: full name, MLS username, NRDS or NAR ID, and broker company name — these reduce authentication time from several minutes to under a minute.
• Issue specifics: date/time of incident, screenshots, error codes, URLs, vendor names for RET/IDX, and any recent configuration changes — this speeds diagnosis and resolution.
• Desired outcome and deadlines: e.g., “I need the listing reactivated by 5:00 PM” or “I require an export of all sold listings for Q1 2024” — declaring urgency helps prioritize cases properly.

Billing, fees, and escalation paths

Billing and membership questions are frequently handled by a dedicated customer service extension or billing email. Typical MLS billing items include monthly/quarterly service fees, annual association dues, and one-time setup fees for services like RET, IDX, and API access. If you suspect an incorrect charge, request a written explanation of the charge (invoice number, charge date, GL code) during the call and ask the agent to open a billing ticket; this creates the audit trail necessary for a refund or correction.

If you do not receive a satisfactory answer by the SLA promised in the portal ticket (for many MLSs this is 3–5 business days for non-critical billing disputes), escalate to a supervisor using the escalation instructions in the ticket response. For unresolved policy disputes (membership eligibility, broker of record issues) note the case number and request management review — these matters commonly require 7–14 business days to fully resolve because they may involve third-party verification.

Common issues, typical resolution times, and best-practice scripts

• Login/password resets — expected resolution: under 30 minutes if identity verified; script: “My MLS username is [username], NAR/NRDS ID [#]. I need a password reset and email verification sent to [email].”
• Listing status changes (suspend/withdraw/reactivate) — expected resolution: immediate to same business day if agent or broker authorization is provided; script: “Listing ID [MLS#], address [street/city]; change status from [X] to [Y]; authorization attached.”
• Data-feed/IDX/RET connectivity — expected initial triage within 1 business day, full resolution may take 3–10 business days depending on vendor cooperation; script: “We use [vendor], domain [site], callback IPs [list]; error observed [error code]; timestamped logs attached.”

Final recommendations

Treat the Realcomp customer service number as one element in a documented support workflow: always log the case number, agent name, and time/date of call. Use the member portal ticket system for any issue that requires a paper trail. For recurring or complex integrations (API, RET, IDX), request a written test plan and acceptance criteria so resolution can be signed off formally.

When in doubt, verify phone numbers and escalation procedures on the Realcomp official site and within member communications. Accurate preparation shortens hold times and produces faster resolutions: in practice, well-prepared callers resolve 60–80% of routine issues on the first call, saving broker time and avoiding listing downtime that can affect sales and commissions.

Can you buy your own listing?

The short answer is, yes. There’s no reason why you couldn’t represent yourself in a house purchase. However, while it is legal for a real estate agent to buy their own property, you should still consult a real estate broker and review any local state regulations.

How to find mls agent number?

Click your name at the top right-hand corner of the screen. Your Agent ID will display below your name.

How do I get in touch with a real estate agent?

How to Contact a Real Estate Agent

1. Call or text a real estate agent. Reaching out by phone — whether via call or text — is one of the fastest ways to communicate with an agent.
2. Email a real estate agent.
3. Use online real estate websites.
4. Attend open houses.
5. Reach out through social media platforms.
6. Go through referrals.

How do I contact Realcomp?

To reach our Customer Care Department by phone, call 866-553-3430 and press “2”. To reach us by Chat, login to RCO3® and click on “Chat/Feedback”. Then enter your topic into the “Subject Box” and click “Begin Chat”.

How do I add a listing on Realcomp?

To start a new listing, click Create Listing in the upper right corner. If you are an agent, your name and agent ID will be prefilled. If you’re an admin, you will need to enter the name or ID# of the listing agent. Complete the information on this page and click Next in the lower right corner og the page.

How to send MLS listings to clients?

To send the listings to your contact, simply click the box in the corner of the property tile(s). Then click the Send Listings button. You can edit, preview, or send the email with the listings. You’ll notice the contact’s email address is already entered in the TO line; to send the email, just click the Send button.