Raypak customer service phone number — how to contact, prepare, and resolve issues efficiently

Where to find the official Raypak customer service phone number

Raypak publishes its up-to-date contact information on its official website (https://www.raypak.com). Because Raypak operates through regional offices, distributors and authorized dealers, phone numbers can vary by country and by the product line (pool & spa heaters, commercial boilers, OEM parts). For this reason the fastest, most reliable way to get the correct phone number for your situation is to open the Raypak website and use the “Contact Us” or “Support” link — those pages list regional phone numbers, hours, and dedicated technical support lines.

If you are calling about a warranty claim, replacement parts or a technical service issue, the contact you need may be the Raypak technical support line, a national warranty intake number, or the local authorized dealer where the unit was purchased. The Raypak site also has a dealer-locator tool to find authorized service partners within a specific ZIP/postal code; that dealer will often provide same‑day or next‑day field service, which is useful for equipment needing on-site diagnostics.

What to have ready before you call

Having the right data ready before you place the call reduces hold time and speeds diagnosis. Prepare model and serial numbers (exact text from the rating plate), installation date, a short history of the issue, and any error codes displayed on the unit or controller. If the unit was serviced previously, have the last service date and the technician’s notes or invoice number available.

• Model number, serial number and manufacture date (from the nameplate)
• Product type (pool heater, spa heater, commercial boiler) and fuel type (natural gas, propane, electric)
• Photographs of the nameplate, wiring, error codes, and installation area
• Purchase date, installer name, and proof of purchase for warranty inquiries
• Exact symptoms, steps already taken (reset, power cycle, cleaning), and any alarm/error text

Alternative contact channels and when to use them

If you prefer not to call, Raypak’s website also lists an online contact form and regional email contacts that typically produce a reply within 24–72 business hours for non-urgent questions. For urgent safety or gas-leak concerns, the recommended path is to shut off the appliance and contact emergency service locally — do not rely solely on email for immediate hazards.

In many regions Raypak maintains relationships with large wholesale distributors (e.g., pool supply wholesalers, HVAC distributors) that maintain parts inventories and can schedule certified technicians. When parts are needed the distributor or authorized dealer often supplies part numbers and lead times; use the dealer locator on raypak.com to find the nearest authorized distributor or service partner.

Warranty, typical costs, and common service topics

Warranty handling and coverage questions are a frequent reason to call Raypak. You should have the original proof of purchase and the unit’s serial/model information ready. Warranty coverage depends on the product family and when it was purchased; Raypak’s official warranty policies (terms, exclusions, service labor vs. parts coverage) are posted with each product manual on the Raypak website. For accurate expectations, request the warranty policy reference number during the call and note the claim/case number the agent provides.

Typical service-call costs in the United States for diagnostic visits range from approximately $75 to $200 depending on market and time of day; parts range widely — common replacement items such as sensors or pressure switches typically run $25–$250; heat exchangers or control modules can be $400–$1,500 or more. These are market estimates; ask your local authorized service provider for a written estimate before work begins and confirm whether labor for warranty claims is covered or billed to the homeowner.

How to get a faster, more effective resolution when you call

When you place the call, state the unit’s model and serial number immediately, summarize the precise symptom and any error codes, and list the troubleshooting steps you have already taken. Ask the agent for a case or ticket number and the name of the person handling your file — record these for follow-up. If the first-level representative cannot resolve the issue, politely request escalation to technical support or a senior field-support coordinator.

If you need in-field repair, ask whether the service appointment is with an authorized Raypak technician (this matters for warranty coverage) and whether the needed parts will be on the truck. For critical commercial systems, request a response-time commitment in writing (for example: same‑day response or 24‑hour replacement parts). If you do not receive the promised response, escalate to the distributor’s regional manager or use the official contact form on raypak.com so there is a written trail.

Quick troubleshooting steps to try before calling

• Confirm main power and gas/propane supply to the unit; check breakers and valve positions.
• Record and photograph any error codes or LED patterns on the control board.
• Reset the unit per the manual (power down for 60 seconds then restart) and note changes.
• Check basic maintenance items: clean filter/screen, verify venting is unobstructed, and confirm tank/pressure levels.
• If you smell gas or suspect a leak, evacuate the area and call emergency services and your gas utility immediately — do not try to start the appliance.

Who bought out Rheem?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Rheem is owned by Paloma Industries, Ltd., a Japanese company that manufactures heating and cooling solutions worldwide. Rheem became a wholly-owned subsidiary of the privately held Japanese company, based in Nagoya, Japan, in 1988.  Key Details: 

• Parent Company: Paloma Industries, Ltd.
• Acquisition Date: 1988
• Headquarters: Nagoya, Japan
• Rheem’s North American Headquarters: Atlanta, Georgia

AI responses may include mistakes. Learn moreRheem Manufacturing Company – WikipediaRheem is headquartered in Atlanta, Georgia, and is an independent subsidiary of Paloma Industries. Rheem started in 1925 as a pack…WikipediaRheem 100 * 1988. Rheem became a wholly-owned subsidiary of Paloma Industries of Japan—one of the world’s leading producers of gas applianc…Rheem(function(){
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What is the phone number for Raymarine customer service?

Search our online Frequently Asked Questions to find answers or submit a question and Contact Raymarine here (login required). Our Hudson, New Hampshire USA support center is open from 8:30 AM to 5:00 PM (Eastern), Monday through Friday. Call us at 1-800-539-5539.

What is the phone number for Rheem 24 hour customer service?

1.800.432.8373
To place an order or get more information, call Rheem Customer Service at 1.800. 432.8373.

Why is my Raypak pool heater not heating?

If your Raypak spa heater sparks but won’t ignite and buzzes, first inspect the igniter electrode for cracks or buildup. Clean or replace it if damaged. Check the gas supply valve and pressure to ensure proper flow. Verify the flame sensor is clean and properly aligned, as a faulty sensor can prevent ignition.

Are Rheem and Raypak the same company?

As a member of the Rheem® family of brands, Raypak® is a big part of Rheem Manufacturing’s commitment to taking a greater degree of responsibility for future generations.

Is Rheem a Chinese company?

Rheem Manufacturing Company is an American privately held manufacturer that produces residential and commercial water heaters and boilers, as well as heating, ventilating, and air conditioning equipment. The company also produces and sells products under the Ruud brand name. Its headquarters is in Atlanta, Georgia.