Ravin Customer Service — Professional Guide for Owners

Contents

1 Ravin Customer Service — Professional Guide for Owners

Overview: What Ravin Customer Service Covers

Ravin customer service support focuses on technical repairs, warranty adjudication, parts replacement, and dealer coordination. Typical service tickets include cam timing issues, string/cable replacement, scope and electronics troubleshooting, and damage from shipping or impact. The service team is generally set up to diagnose via photos/videos first, then authorize in-factory repairs or local-authorized service center work where available.

This guide treats the Ravin owner as an informed consumer: expect triage by a technician within 24–72 hours of submitting a complete service request, lane testing or function checks on repaired items, and a documented condition report. Always verify the warranty terms printed in your owner’s manual or on the Ravin website (ravincrossbows.com) for model-specific coverages and exclusions.

How to Contact Ravin and Exactly What to Prepare

Start every contact with your serial number and proof of purchase. The serial number is stamped on the riser near the trigger housing on most Ravin models; if your model differs, check the manual. Your proof of purchase should include dealer name, invoice number, purchase date, and price. For faster resolution, have these three items ready: serial number, digital invoice (PDF or JPEG), and 3–5 high-resolution photos showing the issue from multiple angles.

Photos: minimum 1920×1080 px, close-ups of damage, one full-view of the bow, one photo of the serial number plate.

Video: 20–60 seconds showing the symptom (e.g., cam slip, noise, inconsistent shot sequence) recorded at 1080p/30fps. Label files with serial number and date (e.g., RVN12345_2025-09-01.mp4).

Documentation: scanned invoice or order confirmation; any prior service records; description of field conditions (temperature, humidity, arrow type, broadhead type).

Submit the package through the contact portal on ravincrossbows.com/support or through the dealer where you purchased the bow. If you must call, be concise: state the model, serial, symptom, and requested remedy (repair, part, replacement). Many issues are resolved without shipping if clear digital evidence is provided; otherwise an RMA (Return Merchandise Authorization) will be issued with a specific RMA number to place on the outside of the shipping box.

Warranty Coverage, Typical Costs, and Turnaround Times

Warranty terms vary by model and purchase year. Industry practice and manufacturer communication commonly show: component warranties of 1–5 years, and limited lifetime coverage on the frame or manufacturer-defined structural parts for some high-end lines. Always confirm the exact period for your model on the Ravin product page or your original invoice. Warranty work typically covers manufacturing defects but excludes normal wear, misuse, improper maintenance, impact damage, and non-authorized modifications.

When a repair is not covered by warranty, expect out-of-warranty costs to fall into these common ranges: string/cable replacement $60–$140; cam timing and tune calibration $80–$180; scope/electronics repair $120–$350; full axle/limb service or rebuild $250–$700 depending on parts and labor. Turnaround time for in-warranty repairs average 7–21 business days from receipt; out-of-warranty repairs can extend 10–30 business days depending on parts availability and queue. Expedited service options may be available for an added fee; ask the service advisor for exact lead-time and cost before approving work.

Step-by-Step Service Flow (What to Expect)

Initial contact & triage: submit the serial, photos, video, and PO; technician responds within 24–72 hours with a diagnosis or RMA instruction.

Shipping & intake: pack according to guidelines (see below), mark the RMA on the box, insure for invoice value; carrier delivery usually provides tracking and signature release.

Inspection & estimate: technician logs incoming condition, performs diagnostic checks, and provides an itemized estimate — include parts, labor hours, and any additional shipping charges. Approval required for non-warranty work above a stated threshold (commonly $100).

Repair & quality control: the shop completes the work, including head-to-head tests (e.g., chronograph for velocity, cam timing verification, draw-cycle tests). A quality checklist and test report should accompany the return shipment.

Return shipment: repaired item shipped back with tracking; typical carrier transit 2–5 business days domestically and longer for international shipments.

Shipping, Packaging, and Preventative Maintenance Details

Proper packaging prevents secondary damage and speeds claim resolution. Use a rigid, double-walled corrugated box with 2–4 inches of foam or high-density polyethylene padding around the bow. Secure loose components (scope, quiver, arrows removed) in separate padded envelopes. Affix the RMA label externally and include a printed intake form inside the box. For declared value, insure at 100% of the invoice amount; typical insured shipping fees range $25–$75 depending on carrier and declared value.

Preventative maintenance reduces service visits: replace strings/cables every 1,500–2,000 shots or when fraying appears; perform a turnover inspection after 50–100 shots for new strings; check torque values on fasteners annually (manufacturers commonly specify torque in the manual — use a calibrated torque wrench). Keep a simple service log: date, shots, arrow weight, broadhead type, and any unusual events; this record helps technicians replicate conditions and can shorten diagnostics by 30–50% on average.