Ravin Crossbow Customer Service — Expert Guide

Contents

1 Ravin Crossbow Customer Service — Expert Guide

How Ravin Customer Service Is Structured

Ravin Crossbows routes support through a combination of online ticketing, phone escalation, and authorized service centers. The quickest entry point is the official site (https://www.ravincrossbows.com) where you can open a support ticket, register a warranty, and download owner manuals. Expect an initial email acknowledgement within 24–72 hours on weekdays; complex issues are escalated to technical service specialists who manage RMAs (return merchandise authorizations) and bench diagnostics.

Technically trained technicians handle mechanical, ballistic and electronics faults separately: bow mechanicals (cams, rails, strings), fire-control/electronics (if equipped), and optics/zeroing. For out-of-warranty work Ravin typically coordinates parts and labor through central service or an authorized repair partner to ensure factory-spec parts and calibration are used; this reduces repeat failures and maintains peak velocities and safety margins.

Preparing to Contact Support — What to Have Ready

Prepare a concise packet of information before you call or submit a ticket. At minimum have: the crossbow model name, serial number, date and place of purchase (receipt or invoice), and 6–8 photos showing the issue (wide and close-up). If the problem is performance related, include a chronograph readout (three-shot average), the arrow/broadhead weight and length, and ambient conditions when diagnosing velocity or accuracy problems.

Ravin and experienced service techs expect basic measurements: shaft length, point weight (grains), and the three-shot average velocity in feet-per-second (fps). This allows them to separate normal wear (velocity loss of 10–30 fps over 1–2 seasons is common) from critical failures (fractured rail, delamination). Having a serial number ready also speeds warranty eligibility checks and reduces call time to under 10 minutes in most cases.

Warranty, RMA Process, Turnaround Times

Warranty terms change over time; always confirm current coverage at the Ravin website. Practically speaking, authorized factory RMAs require: completed online RMA form, copy of proof-of-purchase, and shipping per the RMA instructions. Typical processing workflow is: RMA issued within 1–3 business days, diagnostic bench time 3–7 business days, and repair plus return shipping 5–14 business days — plan for a total 7–21 business day window for standard repairs.

Expect possible fees for out-of-warranty items: inspection/diagnostic fees commonly range $35–$75; common part replacements (strings, cables) often $50–$200 depending on assembly, and higher-cost items (cams, rails, trigger groups) can reach $250–$600. Always request a written estimate before authorization. For high-value units, insure shipments for the crossbow’s replacement value and use traceable carriers (UPS, FedEx) to avoid lost-ship claims.

Troubleshooting Steps You Can Do First

Before sending anything in, perform a methodical checklist: inspect for visible damage (rail chips, limb cracks), verify string/cable indexing marks, confirm bolt spine/weight/length and correct nock alignment, and perform a three-shot chronograph test at 10-yard intervals. Small issues — loose scope mounts, misaligned nocks, or bent vanes — account for roughly 40–60% of “inaccurate” complaints and are usually corrected in the field.

If you see play in the rail or abnormal noises on firing, stop using the bow immediately and document the defect. For electrical or fire-control anomalies, fully remove batteries and photograph the control module label (manufacturer/model/date code). For any safety-critical issue (trigger slippage, limb separation), flag the ticket as “SAFETY” to request expedited handling.

Checklist — What to Include With a Support Ticket

Model and serial number (photograph of serial tag), purchase date and vendor; attach receipt or invoice.

Three-shot chronograph average and arrow specs (grain, spine, length); note ambient temperature and altitude if relevant.

High-resolution photos (wide and close-up), video of the issue if possible (slow-motion preferred), and description of when the problem occurs.

Preferred contact method, shipping address for returns, and a credit card on file authorization for out-of-warranty estimates.

Shipping, Costs, and Aftercare

Use the packaging specifications provided in the RMA — pack the crossbow with the flight deck and rail protected, and include padding to prevent impact on the cams and limbs. For domestic U.S. shipping, use a traceable carrier and insure to the bow’s replacement value; international customers should verify customs paperwork and duty costs in advance. For high-cost repairs, request photos of replaced parts and a post-repair chronograph/accuracy test report.

After service, run a 10-shot verification: check for consistency of point-of-impact, ensure scope zero retention (or re-zero as needed), and record a new three-shot velocity average. Keep all service paperwork and receipts; many owners report that keeping a service log (date, mileage in shots, parts replaced) increases resale value and simplifies any future warranty claims. If you need official contact details, start at https://www.ravincrossbows.com and use the Contact/Support pages for current phone numbers and authorized service locations.