PXG Customer Service — Expert Guide for Owners and Prospective Buyers

Overview and What Sets PXG Support Apart

PXG (Parsons Xtreme Golf) was founded in 2014 by Bob Parsons and built a reputation for premium, custom-fitted golf equipment. PXG differentiates its customer service by integrating product engineering knowledge with fitting and post-sale care—support teams are trained to understand head weighting, shaft dynamics, and grip specifications rather than only processing orders. For authoritative company resources, use the official site: https://www.pxg.com.

Because PXG is positioned as a high-end manufacturer, customer expectations include fast responses, access to expert fitters, and attention to cosmetic and performance details. Experience from the industry shows that the best outcomes come from providing serial numbers, proof of purchase, and photos up front so the PXG Customer Experience teams can triage warranty and repair issues efficiently.

How to Contact PXG and What to Expect

The primary contact path is the PXG website’s support and contact pages (https://www.pxg.com/contact). PXG supports customers via (1) online contact form and ticketing, (2) email attachments for photos and serial numbers, (3) scheduled in-person fittings at PXG fitting studios or PXG Experience Centers, and (4) telephone support for urgent order and warranty inquiries. For best results, create a ticket through the site so you receive a case or reference number to track follow-up.

When you contact PXG, be prepared with these three items: order number or dealer receipt, the club serial number (engraved on the hosel or head), and detailed photos of the club condition. Typical first-response turnaround from online ticketing is 24–72 hours during business days; in-person fitting or repair appointments are scheduled by location and may require advance booking, especially during spring and summer peak demand.

Returns, Warranty, and Repair Procedures

PXG’s customer policies emphasize fit-first purchasing—many customers use PXG’s custom fitting before finalizing sets. Historically PXG has offered satisfaction or demo windows on direct purchases; always confirm the current return window and terms at pxg.com/policies before you buy. For warranty claims, PXG usually requires proof of purchase and the club serial number to validate coverage under manufacturer policies.

Repairs are handled either at a PXG Experience Center or via mail-in to PXG’s technical service. Common non-warranty services include re-gripping (typical market cost: $12–$30 per grip depending on material), shaft replacement ($80–$250 depending on shaft model and tip prep), and head repair or replacement which can be substantially higher. Turnaround times for standard repairs generally range from 7 to 21 business days; expedited options may be available for an additional fee. Always request an estimated cost and completion date in writing when a repair is authorized.

Custom Fittings, Orders, Pricing and Lead Times

PXG emphasizes custom fit and build. Typical fitting sessions last 45–90 minutes and include launch monitor data (ball speed, launch angle, spin), static measurements, and on-course validation when requested. Expect to try 3–6 head/shaft/grip combinations in a session; the fitter will recommend a final build spec and provide a quote. PXG’s build costs are reflected in their retail pricing structure: drivers commonly range from roughly $495–$695, fairway woods $295–$395, hybrids $195–$295, and individual irons typically $199–$399 per club. Complete built iron sets (steel or graphite shafts, custom specs) commonly total $1,800–$4,000 depending on options.

Once an order is placed for custom builds, the usual lead time is 2–6 weeks for manufacturing and finishing, depending on shaft availability and the workload of the build center. International shipping and customs can add additional time; PXG will provide tracking and expected delivery dates at checkout. For tournament players or time-sensitive orders, communicate deadlines up front so PXG can prioritize production where feasible.

Documentation to Prepare (high-value checklist)

• Order number and date, dealer name (if purchased through a fitting center), and original receipt or invoice.
• Club serial numbers (engravings on hosel or head) and clear photos showing the full club and any damage or manufacturing marks.
• Performance data from your fitting (smash factor, launch angle, spin rate) if you’re requesting fit or performance-related service.
• Preferred contact method (email and phone), shipping address, and any timing constraints (e.g., tournament date).

Escalation, Best Practices and Final Recommendations

If you encounter delays or unresolved issues, escalate by requesting a case or reference number (every official PXG ticket should generate one) and ask to speak with a manager in Customer Experience. If the matter concerns a warranty denial you believe is incorrect, request the written basis for the denial (inspection report and photos), and provide any independent fitting or repair receipts that support your claim.

For owners: register purchases when possible, keep receipts and serial numbers, and photograph clubs periodically—this simplifies future warranty or insurance claims. For prospective buyers: book a PXG fitting session (60–90 minutes), verify return and warranty terms in writing, and expect pricing consistent with a premium, custom-focused brand. For the most current contact details, policy language, booking and store locations, visit https://www.pxg.com/contact and the PXG Experience Centers section of the main site.

Is PXG for high handicappers?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, PXG offers clubs, like their Black Ops and Wildcat irons, that are designed to be highly forgiving and are excellent choices for high handicappers and beginners due to their technology which provides greater distance, a larger sweet spot, and consistent performance. However, PXG also makes high-performance clubs for skilled players, so choosing the right model requires consideration of your swing and skill level, often with the help of a fitting session to ensure the best performance, according to Today’s Golfer and Major Golf Direct.  Why PXG Clubs Are Good for High Handicappers

• Forgiveness: Many PXG irons feature advanced designs, like dual cavities, that move weight to the perimeter of the clubface, creating a larger sweet spot and making it more forgiving on off-center hits. 
• Distance: Clubs like the Black Ops are designed for distance, with features like strong lofts to help you get the ball in the air and traveling further. 
• Consistency: The technology in these clubs helps golfers achieve more consistent strikes, leading to longer, straighter shots. 
• Specific Models:
  • Black Ops: A game improvement iron for the high-handicapper, offering distance and performance. 
  • Wildcat Irons: “Super game improvement” irons designed for beginners and high handicappers to boost confidence and consistency. 
  • 0211 Z Series: These clubs are designed to provide more height and greater forgiveness for high handicappers. 

Choosing the Right PXG Club

• Consider Your Skill Level: While PXG offers models for all skill levels, it’s essential to match the club to your unique swing. 
• Seek Professional Guidance: A fitting experience is highly recommended. PXG offers a fitting process that ensures clubs are tailored to your individual swing, helping you maximize distance, accuracy, and overall performance. 
• Don’t Just Pick a Model: Don’t limit yourself to specific model lines. For example, some sources suggest high handicappers may benefit from the high-launching driver found in the Wildcat set, which includes a range of forgiving clubs in one package. 

AI responses may include mistakes. Learn moreHow to Choose the Best PXG Clubs for Beginners & High …Dec 8, 2021 — Overall, the 0211 Z Fairways and Hybrids will provide more height and greater forgiveness while the GEN4 options can be…PXGAre PXG clubs good? : r/golf – RedditJan 22, 2022 — Yes, they are good. This year after a fitting I got 0211st irons, 0311 forged wedges, and a gen4 0811X driver. I’ve us…Reddit(function(){
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Is PXG high end?

PXG custom fit irons are made with the highest quality materials and engineered to deliver exceptional performance, quality and durability.

Does PXG have a satisfaction guarantee?

PXG Golf Clubs have a 30-day money back guarantee, excluding shipping costs and 12% restocking fee. For promotional purchases (e.g., full bag deals), the restocking fee may vary based on the golf club returned and the retail price of that golf club at the time of purchase.

Will PXG replace a broken driver?

If a PXG product is eligible for warranty pursuant to the terms and conditions stated above, PXG, in its sole discretion, will (1) repair the defect; (2) replace the defective product with the same or a comparable product; or (3) refund your actual purchase price less reasonable depreciation based on actual use in any …

What golf clubs have a lifetime warranty?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview While major brands like Callaway, TaylorMade, and Titleist typically offer limited-time warranties (often one or two years), companies like Tour Edge and Divnick provide lifetime warranties on their golf clubs, with Divnick guaranteeing replacement for breakage and Tour Edge covering defects in workmanship for a lifetime of use. For a lifetime warranty on golf clubs, consider brands like Jeffmont Golf, which guarantees their RedBird and Avian models, or Divnick, which backs its Adjustable Golf Club with a lifetime guarantee against breakage and defects.
  Brands offering Lifetime Warranties:

• Tour Edge: Offers a lifetime warranty on its golf clubs, covering defects in components, products, and workmanship for the lifetime of use by the original purchaser, including shaft breakage. 
• Divnick: Provides a full lifetime warranty against breakage or manufacturing defects for its Telescopic Golf Club. 
• Jeffmont Golf: Guarantees its RedBird and Avian golf clubs under their Fit for a Lifetime guarantee. 

Important Considerations:

• Warranty Terms: “Lifetime” often means the lifetime of the product, but the warranty is for the original purchaser only and covers specific issues like manufacturing defects, not normal wear and tear. 
• Brand Policies: While some niche brands offer lifetime warranties, most major golf companies, such as TaylorMade, Callaway, and Titleist, provide shorter warranties, typically one or two years from the date of purchase. 
• Proof of Purchase: You will generally need your original receipt to make a warranty claim, so it’s crucial to keep it in a safe place. 

AI responses may include mistakes. Learn moreProduct Warranty – Tour EdgeTour Edge is proud of the quality standards engineered and manufactured into every golf club. That’s why every Tour Edge golf club…Tour EdgeLifetime Guarantee – Jeffmont LtdThe Jeffmont Lifetime Guarantee Your RedBird and Avian golf clubs are crafted to last a lifetime. That’s why our service extends t…Jeffmont Ltd(function(){
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How do I contact PXG customer care?

Need Assistance? If you have difficulty using our website for any reason, help (hours: 8a-6p MST, 7 days a week) is available from our Sales & Support Team at 1.844. PLAY. PXG.